A week ago Monday, I submitted a missing mileage credit request to EarlyReturns. I took a round trip to Chicago and my inbound flight was not credited to my account. Today (9 days later), I receive the following response from a Loyalty Agent:

"Good to hear from you. We're happy to help. We updated your mileage information as you requested. Your new balance will be reflected online in 48 hours. In the future, you can add your EarlyReturnsŪ mileage program number when you make your flight reservation online. This will help to ensure your account is credited accordingly."

A few thoughts I have:

1. I know everyone is busy, but it shouldn't take 9 days to respond.
2. In this day and age of instantaneous technology, 48 hours seems like a long time.
3. Don't scold a Summit member on how to add their EarlyReturns number when they make flight reservations. My EarlyReturns # was printed on my inbound boarding pass, so clearly, the # was in my record.

Obviously, these are just minor issues (nitpicking) and no big deal. But, F9 has opportunities to improve their loyalty communication. In the end, I'm glad they are happy to help and will update my account accordingly.