Originally Posted by
Stumblefoot
A few thoughts I have:
- I know everyone is busy, but it shouldn't take 9 days to respond.
- In this day and age of instantaneous technology, 48 hours seems like a long time.
- Don't scold a Summit member on how to add their EarlyReturns number when they make flight reservations. My EarlyReturns # was printed on my inbound boarding pass, so clearly, the # was in my record.
Obviously, these are just minor issues (nitpicking) and no big deal. But, F9 has opportunities to improve their loyalty communication. In the end, I'm glad they are happy to help and will update my account accordingly.
While I definitely agree that this is an area that Frontier needs to improve and could easily outshine other airlines, they just had to deal with some gigantic storms in MKE so I'm sure their support teams are still recovering from the effects of that. Also, the 48 hour thing is kind of a default IT thing so that when it doesn't happen the very next instant people don't complain further. Depending on how their infrastructure is setup it may take some time for an update on one server to take effect on whatever other servers might need that data.