Finnair brings more choice to customers, introduces Business Light ticket

Finnair will introduce a totally new Business Light ticket and renew its other ticket types on 15 June, addressing the increasing trend for personalisation of the travel experience.

Customers can choose a ticket for their needs from three ticket types – Light, Classic and Flex – that are available for both Business and Economy Class for all short-haul and most intercontinental journeys. When booking a ticket, customers select the travel class experience they prefer and the level of flexibility for making reservation changes – along with some additional services included in the ticket. The rest of the experience can be tailored with a wide selection of travel extras.

“There is an increasing need to personalise the travel experience, and our new ticket types offer opportunities for choice and tailoring” says Ole Orvér, Chief Commercial Officer, Finnair. “We want to offer our customers journeys that look like them, and we will be adding more choice and personalisation opportunities to our offering as we re-introduce services and prepare for ramp-up of our operations.”

Business Light is a totally new ticket type designed especially for leisure travellers who want to travel light and affordably while enjoying Business Class comfort. Business Light includes carry-on baggage only. Reservation changes, refunds, airport priority services, lounge access and onboard internet are not included in the ticket price. Customers can always elevate their experience by choosing the travel extras that matter most for them.

The Classic ticket is the most popular option allowing ticket date changes and including one piece of checked baggage. With a Classic ticket bought on 15 June or later, customers can make travel date changes flexibly, paying only the possible fare difference between the original and new tickets. A refund is not possible in the case of a customer cancelling their reservation.

The Flex ticket is a fully flexible and refundable ticket option serving those whose plans can change. When changing travel dates with a Flex ticket, customers only pay the possible fare difference between the original and new tickets. In case a customer wants to cancel their trip, the ticket will be refunded. Flex tickets include checked baggage and advance seat reservation. A Flex ticket bought after 15 June doesn’t include airport priority services.

Customers who purchased their tickets before 15 June will travel with their original tickets and the benefits that were included with them. Due to the coronavirus situation, Finnair offers all customers with bookings made latest on 31 August 2021 extra flexibility for travel date changes.

The criteria to get benefits* which are usually tied to either a certain booking class or travel class is changing. Starting from the 9th of June, these booking class (RBD) or cabin class-based benefits will be recognized only from the ticket type. The ticket type, also known as a fare family code, is stored automatically in the PNR when a PNR is priced and no extra entries are required.

There is an increasing need to personalise the travel experience,

Business Light is a totally new ticket type designed especially for leisure travellers who want to travel light