Finnair/AY award/redemption booking/ticket thread
Jan 13, 2019, 7:32 pm
#47
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Jan 14, 2019, 3:54 am
#48
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,607
good to know. I thought it has been always free or then I have been plat too long and tweaking my memory on that.
Jul 15, 2019, 3:29 pm
#49
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,758
So I (as Plat) could book an award online now, and then call AY to waitlist a better return flight. If it clears, they'll re-ticket at no extra charge?
Jul 15, 2019, 8:40 pm
#50
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
I was told that over the phone earlier this year, as that was my plan too. However, went with the original flights and didn't test it in practice. Previously when changing awards, I've had agents who have not been aware of this change fee waiver, hence I'd minimize the cost by cancelling and rebooking (only forfeiting the tax amount, below <50€).
Jul 15, 2019, 10:33 pm
#51
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,183
A long time (many years) ago I was told they would waive some fees for me as plat (probably the cancel fee), they didn't say anything last time I booked an award. Also, IIRC, they charged some fee upon cancellation around 2 years ago. Looking at rules, it seems to be a minor fee, I have SEK50 as cancellation fee on a recently booked award.
GENERAL INFORMATION
-----------------------------------------------------------------------------
TA BEHOVLIGA RESEDOKUMENT MED PA RESAN.
FLYGRESORNA SKALL ANVANDAS I ANGIVEN ORDNING.
OM UTRESAN INTE ANVANDS, ANNULLERAS RETUREN AUTOMATISKT.
16000 POANG HAR DEBITERATS.
ANDRINGAR AV RESEDATUMEN UTAN KOSTNAD.
ANNULERINGSKOSTNADEN AR SEK 50.
INCHECKNING KAN GORAS PA WWW.FINNAIR.COM ELLER VID
AUTOMAT PA DE FLESTA FLYGPLATSER.
POANGEN RETURNERAS, OM RESAN AVBOKAS SENAST DAGEN INNAN AVRESA.
VID AVBOKNING DEBITERAS EN AVBOKNINGSAVGIFT.
INFORMATION OM TIDTABELLER, FLYGPLANSTYPER OCH
SITTPLATSER KAN INTE GARANTERAS.
-----------------------------------------------------------------------------
TA BEHOVLIGA RESEDOKUMENT MED PA RESAN.
FLYGRESORNA SKALL ANVANDAS I ANGIVEN ORDNING.
OM UTRESAN INTE ANVANDS, ANNULLERAS RETUREN AUTOMATISKT.
16000 POANG HAR DEBITERATS.
ANDRINGAR AV RESEDATUMEN UTAN KOSTNAD.
ANNULERINGSKOSTNADEN AR SEK 50.
INCHECKNING KAN GORAS PA WWW.FINNAIR.COM ELLER VID
AUTOMAT PA DE FLESTA FLYGPLATSER.
POANGEN RETURNERAS, OM RESAN AVBOKAS SENAST DAGEN INNAN AVRESA.
VID AVBOKNING DEBITERAS EN AVBOKNINGSAVGIFT.
INFORMATION OM TIDTABELLER, FLYGPLANSTYPER OCH
SITTPLATSER KAN INTE GARANTERAS.
Jul 17, 2019, 2:37 am
#52
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
General fare rules for award says change of date is free of charge, so if they can handle the waitlist as a change then it is clearly so, and not just for plat.
A long time (many years) ago I was told they would waive some fees for me as plat (probably the cancel fee), they didn't say anything last time I booked an award. Also, IIRC, they charged some fee upon cancellation around 2 years ago. Looking at rules, it seems to be a minor fee, I have SEK50 as cancellation fee on a recently booked award.
A long time (many years) ago I was told they would waive some fees for me as plat (probably the cancel fee), they didn't say anything last time I booked an award. Also, IIRC, they charged some fee upon cancellation around 2 years ago. Looking at rules, it seems to be a minor fee, I have SEK50 as cancellation fee on a recently booked award.
SEK50 seems like somebody forgot a 0 as it's EUR50 normally.
Jul 17, 2019, 6:07 am
#53
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
Posts: 794
Jul 17, 2019, 12:15 pm
#54
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,183
As for the cancellation fee I was surprised too. On revenue ticket I clearly remember a ≈50€ service fee on refunds.
Worst case, this fee may be on top of a refund fee, ie to cancel you need to pay SEK50 regardless of if there is anything to refund.
Jul 18, 2019, 4:25 am
#55
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
Just waitlisted a change of redemption flight (initially X, upgraded to U with plat voucher) and departure date on the HKG route earlier today, Plat line mentioned that change is free and was able to waitlist only for U (wouldn't have accepted the change if meant going back to X). Waitlist also cleared in 3 hours, which made me really happy!
Sep 9, 2019, 2:03 pm
#56
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,963
I just booked an award for +1 for the long weekend around Itsenäisyyspäivä. I needed to sacrifice my points, since +1 did not have the option on the website for the return flight.
Nice to have the possibility as Plat.
Nice to have the possibility as Plat.
Nov 25, 2019, 5:14 am
#57
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,183
Re-visiting the cancellation fees on awards.
Up-thread we've talked about the fee not being waived for any tiers. But does anyone have recent experience on how they apply the fee?
I have an award with cancellation *) fee 50€ and where taxes and fees paid was 22€. Does the fee mean they will not refund taxes&fees unless above 50€ or is it a fee to be paid upfront? I.e will I lose the 22€ or more?
*) The actual fee is called "Cost of annulment" in my travel document, which to me sounds like something to be paid in order to cancel the ticket. But that's my over-interpretation of the wording.
Up-thread we've talked about the fee not being waived for any tiers. But does anyone have recent experience on how they apply the fee?
I have an award with cancellation *) fee 50€ and where taxes and fees paid was 22€. Does the fee mean they will not refund taxes&fees unless above 50€ or is it a fee to be paid upfront? I.e will I lose the 22€ or more?
*) The actual fee is called "Cost of annulment" in my travel document, which to me sounds like something to be paid in order to cancel the ticket. But that's my over-interpretation of the wording.
Nov 25, 2019, 5:22 am
#58
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Re-visiting the cancellation fees on awards.
Up-thread we've talked about the fee not being waived for any tiers. But does anyone have recent experience on how they apply the fee?
I have an award with cancellation *) fee 50€ and where taxes and fees paid was 22€. Does the fee mean they will not refund taxes&fees unless above 50€ or is it a fee to be paid upfront? I.e will I lose the 22€ or more?
*) The actual fee is called "Cost of annulment" in my travel document, which to me sounds like something to be paid in order to cancel the ticket. But that's my over-interpretation of the wording.
Up-thread we've talked about the fee not being waived for any tiers. But does anyone have recent experience on how they apply the fee?
I have an award with cancellation *) fee 50€ and where taxes and fees paid was 22€. Does the fee mean they will not refund taxes&fees unless above 50€ or is it a fee to be paid upfront? I.e will I lose the 22€ or more?
*) The actual fee is called "Cost of annulment" in my travel document, which to me sounds like something to be paid in order to cancel the ticket. But that's my over-interpretation of the wording.
It is also possible that above mentioned only applies to pure AY awards (i.e., no partner / RTW redemptions), as any change waivers based on status are restricted to those.
Nov 25, 2019, 5:40 am
#60
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
By what I was told, it is up to the value of 50€ (so in your case, you just lose the taxes worth 22€). You should also be able to switch to another award with being charged the new amount of taxes and refunded the old (not sure was it just Lumo benefit, or a general possibility to avoid the cancellation fee).
It is also possible that above mentioned only applies to pure AY awards (i.e., no partner / RTW redemptions), as any change waivers based on status are restricted to those.
It is also possible that above mentioned only applies to pure AY awards (i.e., no partner / RTW redemptions), as any change waivers based on status are restricted to those.