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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old May 16, 2017, 1:37 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: lkrt
General
Upgrade space is capacity controlled, separately from revenue space in J cabin. The number of seats released to the different upgrade types are driven by a number of factors, but never by the "there are unsold seats in J cabin, let's fill them" policy some other airlines employ. Same applies with upgrades to Premium Economy.

Upgrades now book into fare bucket U, which is also used for business class awards. Note that availability tools such as Expertflyer etc. may or may not show correct U availability as AY tends to offer additional U availability to Plats and Lumos, and this hidden availability is not shown by non-AY affiliated availability tools. Premium Economy upgrade availability is in bucket F, with the above disclaimers applying similarly.

You can upgrade and review the available upgrade options at https://www.finnair.com/en/manage/upgrade.

The searches below very often show zero availability. Very few directly confirmable seats are released in particularly longhaul J. Instead upgrades must go on waitlist, from where a robot processes upgrades from an unknown set of parameters. A waitlisted upgrade can clear in minutes or never, and there is no way to know. Waitlisted upgrades are checked at T-59, 21, 10, 5 days, and at T-37 hours.

Final check most often actually takes place at approximately ~T-38 hours and you will be (most often) notified by email. In case you are denied an upgrade at this point and there is still revenue availability in J, you can contact CS which may be able to upgrade you on the spot or contact "another department" for confirmation. Furthermore, you may contact check-in desk at least in HEL, which may be able to process your upgrade.

You can check for the upgrades upon booking on the Finnair website. Each flight has a separate tab for "Upgrades", showing upgrade availability for PE and J if any exists, otherwise you will be waitlisted. Additionally, you may check your upgrade options for an already-booked flight here. EF gives you an idea of upgrade availability in the U bucket.


Upgrade-types
1. Upgrades with points
2. Upgrades with vouchers
3. Cash upgrades
5. Cash upgrades at airport
6. Complimentary upgrades

Upgrades with AY+ points

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights and points+money combos are ineligible (booking class X)
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)
Cost:
  • Northern Europe (ARN, BGO, CPH, GOT, KEF, KRK, OSL, WAW, WRO) 10,000 points one way
  • Rest of Europe, TLV 15,000 points one way
  • long haul (including DXB, DOH) 60,000 points one way
    • Previously, shorthaul connections were upgraded at the same cost but this has been discontinued as of 15JUN23. If you wish to upgrade a shorthaul feeder flight, a separate points charge will apply.
  • there have been some occasional promotions especially for short haul upgrades (winter and summer campaigns)
Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your points will be taken from your account immediately; if the upgrade does not clear, your points will be returned to you but you will lose any points that have expired during the waiting time
  • your points need to be valid at time of processing the request but they do not need to be valid on the day of the flight
  • When confirmed, you will receive a new e-ticket showing booking class U (or F for Premium Economy) but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • as an unpublished perk, you may choose to change your upgrade from a points one to a voucher one by calling AY; your points will be returned to you save for any points that may have expired
  • If you change your mind about the upgrade you may conctact CS and ask to cancel the upgrade and have points returned. There likely must be seats left in Y cabin (or potentially, original booking class) to allow this, and your points expiry date must not have passed.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades with vouchers
Vouchers are given to Finnair+ members upon advancing to and retaining the platinum and gold tiers. You can see number of vouchers, their type and expiry in your Finnair+ account.

Requirements:
  • flight marketed and operated by AY (operated by Norra is also eligible as well as op by Iberia or Widerψe for Finnair as wetlease)
  • ticketed booking in economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • award flights booked via AY+ are also eligible (booking class X)
  • most likely, points+money combos are eligible, too, since they book into X, but we have no verification of this
  • award flights booked via parners (eg. Avios, AAdvantage etc) are not eligible
  • you cannot upgrade any codeshare flights
  • It is not required to have a Finnair-issued ticket (although this has now been required according to some experiences)

Cost:
  • Northern Europe one "European" voucher for a one-way flight
  • Rest of Europe, TLV one "European" voucher for a one-way flight
  • longhaul (including DXB, DOH) one "Longhaul" voucher for a one-way flight
  • LH voucher does not include upgrade for connecting shorthaul (like it does with points upgrades), SH flight requires a separate voucher/points upgrade
  • you may exchange four European vouchers for one "Longhaul" voucher or vice versa by calling AY

Process:
  • When booking, you can check for direct upgrade availability on "Upgrades" tab or by looking on Expertflyer for U bucket
  • once you have a ticketed booking, you can process your upgrade or waitlist yourself for upgrade online here
  • you may also call AY to process your upgrade at a 1000-point surcharge (does not apply to PE->J upgrades not available online)
  • If there is no availability, you can waitlist. A waitlisted upgrade may clear within hours of your request or up to 37 hours before STD. If it doesn't clear, after T-37 you may call AY, use the chat or go to the check-in desk at the airport and enquire about an upgrade.
    • your status is one of the factors affecting your priority on the waitlist
    • If there is no SH availability you can still upgrade the LH and waitlist the shorthaul. You'll pay the same points price even if SH does not clear though.
    • NOTE: If you wish to reserve your seat in original class, select the desired seats before waitlisting. After waitlisting it is not possible to select seats via Manage My Booking, however one can do that via Chat or Call Center.
  • if you waitlist, your voucher will be taken from your account immediately; if the upgrade does not clear, your voucher will be returned to you but you will lose any vouchers that have expired during the waiting time
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.
  • If you change your mind about the upgrade you can contact CS and ask to cancel the upgrade and have voucher returned. There likely must be seats left in Y cabin (or original booking class) to allow this, and your voucher expiry date must not have passed.

Perks:
  • all usual J perks like priority check-in, one additional piece of baggage (23kg), priority security where available, lounge access, priority boarding
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Cash upgrades, offered on website / app
On the app as well as on the upgrade tool you can review if an upgrade is offered at a cash price. The prices vary, and reports can be seen here. The cash prices become available at 60 days prior to departure and may fluctuate in the timeframe prior to departure.

Requirements:
  • flight marketed and operated by AY (or operated by Norra or Iberia or Widerψe for Finnair (wetlease))
  • ticketed booking in paid economy (there must be a ticket number in your reservation)
  • all paid economy booking classes are eligible
  • you cannot upgrade any codeshare flights
  • you do not need to be a AY+ member

Cost:
Process:
  • Check the app or the upgrade tool for cash prices (earliest 60 days prior to departure)
  • you will receive a new e-ticket showing booking class U but you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. However, if J is overbooked on your flight, you will be among the first pax that AY will bump back into Y. J rarely gets overbooked, though.

Perks:
  • Most of the J perks like priority check-in, priority security where available, lounge access, priority boarding. However the luggage allowance is one additional piece at 23kg (on top of your existing economy allowance).
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Upgrades paid in cash at the airport

(Note that according to recent reports, check-in agents are in some cases only able to process last-minute points and voucher upgrades.)

Requirements:
  • upgrades may be available for purchase at check-in
  • flight operated by AY or Norra
  • ticketed booking in economy
  • all paid economy booking classes are eligible
  • most likely AY+ & partner award flights in economy are eligible, too, though this is unconfirmed
  • the marketing carrier does not matter, so this is the only upgrade where codeshares are eligible

Cost:
  • varies, expect to pay some hundreds of euros for long haul one way

Process:
  • the upgrade will be processed and paid for at the check-in desk of the airport of departure
  • most likely the above means the airport of departure of that particular flight, so to upgrade HEL-BKK on a CPH-HEL-BKK itinerary, you would need to contact (transfer) check-in at HEL
  • you will receive points/miles according to your original booking class (this may require a retroclaim if earning on other programmes than AY+)
  • Once you have a new ticket, your upgrade is confirmed. The odds of being bumped back into Y are close to 0 as AY will not offer these upgrades if J is overbooked

Perks:
  • Only in-flight perks apply
  • Lounge access, priority security, additional checked in baggage is not extended to airport upgraders
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)

Complimentary operational upgrades
  • usually just a new boarding pass & seat either at the gate, at check-in or even after you have boarded
  • few and far between
  • the decision whom to upgrade on a particular flight seems a bit random but is at least partially dependent on the price of your ticket, booking class and status
    • AY highest tier members (Lumos, Plats, Golds) are prioritised with the travelling party size affecting upgrade priority (i.e. if only one seat is available in J, the party will not be split)
  • you will receive points/miles according to your original economy class booking class (this may require a retroclaim if earning on other programmes than AY+)
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The Big UPGRADE Thread – all you need to know about AY upgrades

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Old Nov 8, 2018, 2:41 am
  #346  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,611
A new tix to LHR booked in Y. Waitlisted to F and it cleared after a couple of days. Flight is in Feb. I.e. no pattern as to when clearing was handled.
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Old Nov 9, 2018, 6:24 am
  #347  
 
Join Date: Dec 2015
Location: London
Programs: AY+, HH Gold
Posts: 161
Originally Posted by Eyrie
I will report back the next time I'm requesting an upgrade - will be interesting to see if this was a one-off mistake (but this will most likely be in the autumn). There seems to be very few non-Plat people here, but I'd be interested in hearing their experience!

(on the other hand, I never get the upgrade offers. Last time I got a text was about 10 years ago, and I've ticked all the marketing etc boxes in my profile! But judging by the offers, I don't think I'm missing out on this "perk")
So just to add a data point here. I'm flying from LHR to HEL right before Christmas and there is no upgrade availability online on the website. The business class is not fully booked though, J seems to have 9 available seats according to https://flightavailability.bcdtravel...lForm_ver.aspx (someone gave that link on this forum not long ago).

I asked on the chat if it was possible that there would be upgrade availabilities closer to the date, and I was told that:
-"The upgrade booking class is waitlisted, already closed.I would not be able to put you on the waitlist since basic members are not allowed to"
-"You can try at the airport with the instant upgrades", which are paid for "normally with money"

I didn't think it was likely I was going to be able to get an upgrade, but there's no harm in trying. At least we now know that me getting waitlisted last summer was probably just an error (to my advantage!).
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Old Nov 9, 2018, 6:34 am
  #348  
 
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,158
Originally Posted by Eyrie
-"The upgrade booking class is waitlisted, already closed.I would not be able to put you on the waitlist since basic members are not allowed to"
Wow, I'm (positively) surprised they now actually enforce this.
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lkrt is offline  
Old Nov 9, 2018, 6:35 am
  #349  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,789
FWIW, 9 means they have 9+ seats available, so if they have 25 seats, it still shows 9. Also, you may very well be able to upgrade at the airport using points. Always worth asking.
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ffay005 is online now  
Old Nov 9, 2018, 6:41 am
  #350  
 
Join Date: Dec 2015
Location: London
Programs: AY+, HH Gold
Posts: 161
Originally Posted by ffay005
FWIW, 9 means they have 9+ seats available, so if they have 25 seats, it still shows 9. Also, you may very well be able to upgrade at the airport using points. Always worth asking.
I've never asked for an upgrade at the airport. Is it the same 10 000 points as when you do that online? (I'll have to see how early I get to the airport, if I don't have time to sit down at the lounge for more than 15 minutes it won't make sense to me.)

And thanks for the clarifications on the numbers for the availability, I've never used that website and didn't see info on the numbers when I tried it.
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Old Nov 9, 2018, 2:02 pm
  #351  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 838
Jesus, my today’s upgrade wouldnt clear and called yesterday to ask if they could check my status. The answer was no: I had to check at the airport.

Went to the airport and there were still 3 J seats available -.-‘ why couldn’t they just clear the upgrade over the phone??? Anyways, I did get it cleared at the checkin desk.
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Old Nov 9, 2018, 2:06 pm
  #352  
Original Poster
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,789
Originally Posted by Eyrie
Is it the same 10 000 points as when you do that online?
Yes, same price. You just ask at check-in. They might need to fetch the station manager to process it, though.
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Old Nov 14, 2018, 2:04 pm
  #353  
 
Join Date: Nov 2015
Location: HEL
Programs: AY GOLD, HH GOLD
Posts: 411
Just booked DXB flights with Mrs. & Jr. (in lap) week before Christmas and got waitlisted. EF shows 12 seats open outbound and 16 open inbound so I'll be damned if I don't wake up tomorrow with some J tix in my inbox

ps. I monitored these flights for a quite a while and until last week it showed 5 or more upg availability, but now both are X. And from EF you could see that no way was 5 seats upgraded for both flights. Which means that they take down the availability even though no upgs.
aama is offline  
Old Nov 14, 2018, 2:23 pm
  #354  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,196
Originally Posted by aama
...
ps. I monitored these flights for a quite a while and until last week it showed 5 or more upg availability, but now both are X. And from EF you could see that no way was 5 seats upgraded for both flights. Which means that they take down the availability even though no upgs.
Yes, this seems to be a part of the new game AY is playing. Rolling availability. They open 5+ seats on a certain flight for a while, then bring it back down to zero, and move on to another flight with 5+. Rinse repeat.
I've seen it on SH routes where the 5+ seats move between different departures on the same day.
intuition is offline  
Old Nov 15, 2018, 4:17 am
  #355  
 
Join Date: Sep 2018
Location: HEL
Programs: AY+ Plat
Posts: 112
Originally Posted by intuition
Yes, this seems to be a part of the new game AY is playing. Rolling availability. They open 5+ seats on a certain flight for a while, then bring it back down to zero, and move on to another flight with 5+. Rinse repeat.
I've seen it on SH routes where the 5+ seats move between different departures on the same day.
I have a similar experience. Booked flight end of Jan 19 and upgrade availability was given (5+ seats). My partner was supposed to do the upgrade using vouchers but forgot. One day later, there was suddenly no upgrade availability given anymore. Did a dummy booking and saw 24 out of 24 empty J seats. Why, AY?
Teppo is offline  
Old Nov 15, 2018, 5:10 am
  #356  
 
Join Date: Oct 2015
Location: HEL
Programs: AY+ Plat (OWE)
Posts: 493
Originally Posted by Teppo
I have a similar experience. Booked flight end of Jan 19 and upgrade availability was given (5+ seats). My partner was supposed to do the upgrade using vouchers but forgot. One day later, there was suddenly no upgrade availability given anymore. Did a dummy booking and saw 24 out of 24 empty J seats. Why, AY?
The reason being that AY has never promised to open upgrade space on any flight.
Currently they are more concentrated to collect more ancillary revenue from paid upgrades than co-ordinating upgrades for their loyalty customers.
AY is missing a business process to control upgrade availability and IF they opened up eq. 20 seats on an empty flight the yield statistics may deteriorate.

OTOH all my zero availability upgrade requests have cleared within days, and even months ahead.
ff_flyer is offline  
Old Nov 15, 2018, 5:15 am
  #357  
 
Join Date: Nov 2015
Location: HEL
Programs: AY GOLD, HH GOLD
Posts: 411
Ok, no J tix in my mail and EF still shows 12 seats out & 16 seats in. Called Platskuline and asked for them to pass the word to the "Secret Department". We'll see.

I'm beginning to wonder if the issue here is that we have Jr. in our itinerary, since it was hard to clear the upgrade on our JFK flights as well.

Maybe Platsku with lap child isn't on top of the list? (after Lumo ofc)
aama is offline  
Old Nov 15, 2018, 6:06 am
  #358  
 
Join Date: Sep 2018
Location: HEL
Programs: AY+ Plat
Posts: 112
Originally Posted by ff_flyer
OTOH all my zero availability upgrade requests have cleared within days, and even months ahead.
That's what I'm hoping for and expect, too.
Teppo is offline  
Old Nov 15, 2018, 6:50 am
  #359  
 
Join Date: May 2012
Location: GVA (HEL)
Programs: AY Plat (OWE)
Posts: 537
Originally Posted by aama
Ok, no J tix in my mail and EF still shows 12 seats out & 16 seats in. Called Platskuline and asked for them to pass the word to the "Secret Department". We'll see.

I'm beginning to wonder if the issue here is that we have Jr. in our itinerary, since it was hard to clear the upgrade on our JFK flights as well.

Maybe Platsku with lap child isn't on top of the list? (after Lumo ofc)
Never had problems upgrading our flights to ORD, MIA etc. with a lap child. But last time I did it was a year ago, don’t know if things have changed.
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LoungeEnthusiast is offline  
Old Nov 16, 2018, 2:08 pm
  #360  
 
Join Date: Nov 2015
Location: HEL
Programs: AY GOLD, HH GOLD
Posts: 411
Today dropped J tix to my inbox! So few days waitlisted and cleared.
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aama is offline  


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