AY flights posting time to Finnair Plus
May 2, 2017, 1:14 am
#169
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
I've been waiting for a flight from Sunday, 23 April to post. It even disappeared from the Recent Flights list in the app which have always been a sign of a flight posting within a day. I thought it could be because there was an inbound remaining in the reservation, so the system might have been waiting for the complete reservation to be flown. But then, it would not apply to other OW flights as their outbounds posted within few days.
And reading your experience, it seems they have only "improved" their system. I hope it's just them developing the whole process, with some bugs on the way, so that it posts own flights much faster - what a shame that you have to wait almost a week to get AY flight posted to AY (well, now even more...), if it works.
And reading your experience, it seems they have only "improved" their system. I hope it's just them developing the whole process, with some bugs on the way, so that it posts own flights much faster - what a shame that you have to wait almost a week to get AY flight posted to AY (well, now even more...), if it works.
May 2, 2017, 1:57 am
#170
Join Date: Nov 2005
Programs: BA Gold, TP Silver
Posts: 888
May 2, 2017, 3:54 am
#171
Join Date: Apr 2012
Location: HEL
Programs: BA Gold, OZ Diamond, LH Silver
Posts: 557
I have also problems getting miles credited to BA program for Finnair flights. I have been forced to issue retro-claims for all of my AY flights in April as miles have not posted in the normal <7 days.
May 3, 2017, 7:01 am
#172
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,195
My interpretation after some discussion with AY+ is that they are having some serious issues currently.
I got a "validation failed" on a OW retro-claim and asked why. The way I understood the reply is that posting and retro claims from OW partners had failed when adding to AY system (ie they do not fail the external validation, but still gets listed as 'failed verification'). Ie they have the points reported from OW but cannot get the points into AY+ accounts. The "solution" is to redo the entire external retro claim procedure...
I may have misunderstood this, but it is the first time I've heard such an explanation. It sounds pretty shaky...
I got a "validation failed" on a OW retro-claim and asked why. The way I understood the reply is that posting and retro claims from OW partners had failed when adding to AY system (ie they do not fail the external validation, but still gets listed as 'failed verification'). Ie they have the points reported from OW but cannot get the points into AY+ accounts. The "solution" is to redo the entire external retro claim procedure...
I may have misunderstood this, but it is the first time I've heard such an explanation. It sounds pretty shaky...
May 8, 2017, 6:50 am
#175
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
For me recently: BA and QF lh/sh on both carriers posted in 2-4 days. AY sh in 8 and 5 days.
Even though AY says the posting time is 5-8 days, I consider it terribly slow, considering it is posting time to their own program.
They should call A3 and ask how do they manage to post within approx. 24 hours to M+B.
Even though AY says the posting time is 5-8 days, I consider it terribly slow, considering it is posting time to their own program.
They should call A3 and ask how do they manage to post within approx. 24 hours to M+B.
May 9, 2017, 2:05 am
#176
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
For me recently: BA and QF lh/sh on both carriers posted in 2-4 days. AY sh in 8 and 5 days.
Even though AY says the posting time is 5-8 days, I consider it terribly slow, considering it is posting time to their own program.
They should call A3 and ask how do they manage to post within approx. 24 hours to M+B.
Even though AY says the posting time is 5-8 days, I consider it terribly slow, considering it is posting time to their own program.
They should call A3 and ask how do they manage to post within approx. 24 hours to M+B.
May 12, 2017, 3:22 pm
#178
Join Date: Oct 2010
Location: Sweden
Programs: Oneworld Emerald, EBG
Posts: 252
No improvments so far what I can see..
Flew ARN-LHR-LPA return in Biz with BA and IB, ticketed by IB. BA-legs were registrered within 24 hrs, the return leg with IB after 3 days but the first IB-leg still missing. I just do not understand what's going on at Finnair Plus.
Flew ARN-LHR-LPA return in Biz with BA and IB, ticketed by IB. BA-legs were registrered within 24 hrs, the return leg with IB after 3 days but the first IB-leg still missing. I just do not understand what's going on at Finnair Plus.
May 13, 2017, 11:38 am
#179
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,111
Data point: HEL-ICN posted in 5 days (by the hour!)
Let's see how fast CX posts and the return HKG-HEL
CX - Thursday flight, Monday posted.
AY - Thurday flight, still no sign of points
Let's see how fast CX posts and the return HKG-HEL
CX - Thursday flight, Monday posted.
AY - Thurday flight, still no sign of points
Last edited by WilcoRoger; May 15, 2017 at 12:46 pm