This is no way, AY - things to improve [feedback thread]
Aug 2, 2019, 2:55 am
#1126
Join Date: Jan 2012
Programs: AY+ Plat, Marriott Plat, Hyatt Discoverist
Posts: 2,846
I'm not sure the fact that the AY flights and the AY codeshare on HO have the same fare basis means that they will both earn based on zones. For example, in my experience, a HEL-YYZ itinerary can be either HEL-JFK-YYZ or HEL-LHR-YYZ, both with the same fare basis and all on AY-coded flights, but depending on whether the flights are operated by AY or a partner, the earnings will be zone-based or km-based.
Aug 2, 2019, 5:05 am
#1127
Join Date: Jun 2014
Location: HEL
Programs: AY+ Gold (OWS)
Posts: 528
Just a brief update (although this actually belongs to the well done AY thread): someone from AY called me a moment ago regarding the chat to apologize for both the incorrect advice rendered and the quality of service I received in general. I did not submit a complaint to AY, so they must have somehow noticed this proactively. In any case, very nice of them to call instead of sending a boilerplate message, and I am once again happy with the service from AY 
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Aug 2, 2019, 8:33 am
#1128
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,295
Just a brief update (although this actually belongs to the well done AY thread): someone from AY called me a moment ago regarding the chat to apologize for both the incorrect advice rendered and the quality of service I received in general. I did not submit a complaint to AY, so they must have somehow noticed this proactively. In any case, very nice of them to call instead of sending a boilerplate message, and I am once again happy with the service from AY .
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Aug 2, 2019, 1:32 pm
#1129
Join Date: Nov 2005
Programs: BA Gold, TP Silver
Posts: 888
I could rant about Janica’s lack of knowledge as well. Tried to find out the total luggage allowance on a reservation including one owe, one non-status and a lap-infant.
First I get told that nothing can be put into the hold in this reservation. When I question this as owe I get told that I may take one piece of baggage. When questioning the infant situation they tell me that a stroller and/or car seat are included as well.
Again I had to “milk” them for the information and if I would’ve just believed the first answer would have bought luggage even though everything was included as needed.
First I get told that nothing can be put into the hold in this reservation. When I question this as owe I get told that I may take one piece of baggage. When questioning the infant situation they tell me that a stroller and/or car seat are included as well.
Again I had to “milk” them for the information and if I would’ve just believed the first answer would have bought luggage even though everything was included as needed.
Aug 2, 2019, 2:06 pm
#1130
Join Date: Apr 2014
Location: HEL
Programs: AY+ Gold
Posts: 428
I could rant about Janica’s lack of knowledge as well. Tried to find out the total luggage allowance on a reservation including one owe, one non-status and a lap-infant.
First I get told that nothing can be put into the hold in this reservation. When I question this as owe I get told that I may take one piece of baggage. When questioning the infant situation they tell me that a stroller and/or car seat are included as well.
Again I had to “milk” them for the information and if I would’ve just believed the first answer would have bought luggage even though everything was included as needed.
First I get told that nothing can be put into the hold in this reservation. When I question this as owe I get told that I may take one piece of baggage. When questioning the infant situation they tell me that a stroller and/or car seat are included as well.
Again I had to “milk” them for the information and if I would’ve just believed the first answer would have bought luggage even though everything was included as needed.
Aug 2, 2019, 3:18 pm
#1131
Join Date: Feb 2017
Location: Stratosphere
Programs: AY Lumo, AF Platinum
Posts: 254
“ An infant’s baggage allowance includes one piece of baggage weighing a maximum of 23 kg (50 lb) (except for Economy Light). In addition, these allowances include a folding pushchair and a safety seat.
When travelling with the ticket type Economy Light, infants and children do not have baggage allowance, but a folding pushchair and safety seat may be transported free of charge. If needed, checked baggage can be added separately for a fee.”
Sep 13, 2019, 9:48 am
#1133
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Sep 17, 2019, 6:22 am
#1134
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Please FA I would appreciate a LOT if you, instead of all the nicefancy words etc to me, you would help the clueless pax with their boarding skill improvement by helping them board faster (training available at singapore airlines for example) so that these AY birds could depart on time. I hate the stressy connections, even more so when caused by careless pax who should not be blamed since they dont have the experience.
Sep 18, 2019, 7:12 am
#1136
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,266
Sep 18, 2019, 7:34 am
#1137
Join Date: Jun 2018
Posts: 369
At least on my last flight there was absolutely no indication of that on that desk and they were serving plebs. Obviously I skipped the queue and got my bag checked, and obviously I got all the hate from the plebs in the queue which makes me mildly uncomfortable.
Sep 26, 2019, 1:13 pm
#1138
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
Just booked my 6th longhaul as Lumo and again upgrades waitlisted (again, J seats on revenue sale). So disappointed that I wrote a feedback to them that they have one very disappointed poor man with a shiny card and gave them suggestion how the upgrades should be handled.
If you are in the same lousy camp as me regarding "no J tickets to buy", I must already now recommend not to run for Lumo. Better to stay pleb Plat and co-spend for *Gold instead of *Pleb (or SkyTeam FWIW) and AYLumo
If you are in the same lousy camp as me regarding "no J tickets to buy", I must already now recommend not to run for Lumo. Better to stay pleb Plat and co-spend for *Gold instead of *Pleb (or SkyTeam FWIW) and AYLumo
Oct 6, 2019, 10:13 am
#1139
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,602
What a boarding.
Arriving at HEL by car, 50mins to takeoff at fast-track, boarding announced. Gate 50C. I decide to skip the lounge as I, through window, see BMW waiting.
Okay at 50C there is only 1 agent for priority queue and ahe is occupied with something. Through hoard of people I see she is doing entry for disabled people. Ot takes time, and economy queue agents are not helping out but standing still waiting, reason being waiting for the buses! I can see the BMW but the sole lady at prio queue processes the disabled for 10mins! and the eco agents do nothing. Finally, queue budges and another Lumo guy enters the BMW, I wait my turn through a mass of folks mostly misplaced in eco, and when it is my turn to scan my BP, I see BMW leaving without me, with that other guy!
While on bus, getting hungry and regretting I did not take a lounge tour which I would have time plenty had I known this circus, the bus moves now to apron just to wait there for another 10mins without aircon and sweating until they open doors and let in the A350, where equally confused crew and my another Lumo-mate waits.
So the well-in-time-begun boarding turned into ill-managed hassle and 30mins waiting in vain, and late departure, with a hungry pax onboard.
NO GOOD.
Finally enjoying my J meal now and it is good, once again kudos for AY for the J meal improvements.
Arriving at HEL by car, 50mins to takeoff at fast-track, boarding announced. Gate 50C. I decide to skip the lounge as I, through window, see BMW waiting.
Okay at 50C there is only 1 agent for priority queue and ahe is occupied with something. Through hoard of people I see she is doing entry for disabled people. Ot takes time, and economy queue agents are not helping out but standing still waiting, reason being waiting for the buses! I can see the BMW but the sole lady at prio queue processes the disabled for 10mins! and the eco agents do nothing. Finally, queue budges and another Lumo guy enters the BMW, I wait my turn through a mass of folks mostly misplaced in eco, and when it is my turn to scan my BP, I see BMW leaving without me, with that other guy!
While on bus, getting hungry and regretting I did not take a lounge tour which I would have time plenty had I known this circus, the bus moves now to apron just to wait there for another 10mins without aircon and sweating until they open doors and let in the A350, where equally confused crew and my another Lumo-mate waits.
So the well-in-time-begun boarding turned into ill-managed hassle and 30mins waiting in vain, and late departure, with a hungry pax onboard.
NO GOOD.
Finally enjoying my J meal now and it is good, once again kudos for AY for the J meal improvements.
Oct 6, 2019, 11:37 am
#1140
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,178
Well, that is just insane.
I get that they can't always have a limo at the gate, but ihaving a limo and not processing the prio boarding so the limo decides to go. Just insane.
Having staff idle while there is a line at priority makes me, the lowly platinum basic J-flyer mad. Maybe it is a good thing I refuse the lumonatics.
I get that they can't always have a limo at the gate, but ihaving a limo and not processing the prio boarding so the limo decides to go. Just insane.
Having staff idle while there is a line at priority makes me, the lowly platinum basic J-flyer mad. Maybe it is a good thing I refuse the lumonatics.