Well done AY - positive feedback / thank you thread
Jan 22, 2020, 7:47 pm
#556
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,817
Yesterday's AY8 had a great crew! But my gosh was the upholstery worn out in J, have they ever considered replacing it?
I was connecting to OUL and went to the (great!) Platinum Wing and was at first denied til I produced my MIA bp as an AA CK. On my connection I asked for champagne and was told 14 or something, had to push that I'm OWE. FA asked for the card, which I do not have as AA hasn't sent me my new CK kit yet, but eventually she relented and believed me. My AAdvantage number was in the booking and no codeshares so I don't know what that was about. I recall reading the Platinum thread mentioning that OWE gets the drink too in addition to AY elites.
I was connecting to OUL and went to the (great!) Platinum Wing and was at first denied til I produced my MIA bp as an AA CK. On my connection I asked for champagne and was told 14 or something, had to push that I'm OWE. FA asked for the card, which I do not have as AA hasn't sent me my new CK kit yet, but eventually she relented and believed me. My AAdvantage number was in the booking and no codeshares so I don't know what that was about. I recall reading the Platinum thread mentioning that OWE gets the drink too in addition to AY elites.
Jan 23, 2020, 7:55 am
#557
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,628
In the spirit I need to give one for the team.
Booked LHR award some 3 weeks ago, also upped with voucher. No space available so waitlisted. Next day working time got sms to pay the ticket and upgrades cleared both ways.
Thanks AY. (although the A359 seemed to have low load in J, so why keeping back the inventory)
Later last week, 2 friends wanted to join my show tomorrow and I asked 2 more awards, X+vouchers. Waitlist again. 5 hours and got payment link again, tix home. Happy camper and big Win for AY as these 2 friends are rookie idiots and will be first time spoiled in J to LHR. I can hear their chill approaching.
Checked in, we are having (for the moment it seems) the whole mini-cabin to oulrselves.
(again, why AY keeping back the inventory?)
Booked LHR award some 3 weeks ago, also upped with voucher. No space available so waitlisted. Next day working time got sms to pay the ticket and upgrades cleared both ways.
Thanks AY. (although the A359 seemed to have low load in J, so why keeping back the inventory)
Later last week, 2 friends wanted to join my show tomorrow and I asked 2 more awards, X+vouchers. Waitlist again. 5 hours and got payment link again, tix home. Happy camper and big Win for AY as these 2 friends are rookie idiots and will be first time spoiled in J to LHR. I can hear their chill approaching.
Checked in, we are having (for the moment it seems) the whole mini-cabin to oulrselves.
(again, why AY keeping back the inventory?)
Mar 9, 2020, 2:19 pm
#562
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 8,030
we will see if this continues or goes back to status quo.
Mar 16, 2020, 2:43 am
#563
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,052
Had to deal with rebooking questions and refunds yesterday, after it was a little complicated to get in touch with AY, everything went very well, with numerous calls from AY CS to figure things out - extremely well done on a Sunday in the current situation.
Mar 16, 2020, 9:11 pm
#565
Join Date: Dec 2004
Location: New York, Paris
Programs: AA ExPlat 4MM, AA Life Plat, Lufthansa FT, Delta Basic
Posts: 1,593
The Finnair vs BA attitude will not be forgotten if and when we get through this crisis.
My JFK-HEL over 6 weeks ahead already seems to be cancelled by AY, so I expect it will be refunded, but in a world where 1 day can become a game changer, 6 weeks feels like an eternity.
Mar 17, 2020, 7:22 pm
#567
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,817
Mar 18, 2020, 12:16 am
#569
Join Date: Aug 2008
Location: Helsinki
Programs: AY Platinum, IHG Gold, Diners
Posts: 1,279
I must also give kudos to AY's service in these times. The plat number still picks up fairly quickly, and they are very helpful, polite and accommodating. I can only imagine the stress they must be going through, and yet they seem to be calm and collected, trying to find the best possible solution. It's not the service agents fault that flights get cancelled.
I would actually be bold enough to say that we in FT should do some crowdfunding thing to remember the service agents in some nice way. Everyone pitches in with lets say 20€ and after this whole thing is over, perhaps they can get tickets to Allas or do some other small nice thing with the pot. I realize it wouldn't be much and I don't know how big their team is nor where they are located, but I think we should think about how we can give something back to the frontline of AY CS.
I would actually be bold enough to say that we in FT should do some crowdfunding thing to remember the service agents in some nice way. Everyone pitches in with lets say 20€ and after this whole thing is over, perhaps they can get tickets to Allas or do some other small nice thing with the pot. I realize it wouldn't be much and I don't know how big their team is nor where they are located, but I think we should think about how we can give something back to the frontline of AY CS.
Mar 18, 2020, 1:18 am
#570
Join Date: Oct 2014
Programs: HappinesSMiles Silver
Posts: 546
I would actually be bold enough to say that we in FT should do some crowdfunding thing to remember the service agents in some nice way. Everyone pitches in with lets say 20 and after this whole thing is over, perhaps they can get tickets to Allas or do some other small nice thing with the pot. I realize it wouldn't be much and I don't know how big their team is nor where they are located, but I think we should think about how we can give something back to the frontline of AY CS.