Well done AY - positive feedback / thank you thread
Jun 11, 2015, 1:09 pm
#1
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Well done AY - positive feedback / thank you thread
The Flyertalk AY forum is quite active but rather demanding towards AY, and with all our whine and rant, there are number of positive feedback which are dispersed in several threads. I took the liberty to open a new thread focusing solely on thank AY for minor/major things that AY has done well.
My recent feedback:
Last time HEL-JFK on 4th June the business cabin crew was just perfect. There was no extra frills or "making-up" (as we Finns don't like it
), but yet the service was impeccable, nice, warm and cozy. The purser was on a happy mood (nothing overfluant, but just a positive charm) which reflected through the whole cabin. Flight was fully booked but they still could handle everything very timely but without stress or push. There was even one DYKWIA onboard whom they handled awesomely well.
My recent feedback:
Last time HEL-JFK on 4th June the business cabin crew was just perfect. There was no extra frills or "making-up" (as we Finns don't like it
), but yet the service was impeccable, nice, warm and cozy. The purser was on a happy mood (nothing overfluant, but just a positive charm) which reflected through the whole cabin. Flight was fully booked but they still could handle everything very timely but without stress or push. There was even one DYKWIA onboard whom they handled awesomely well.
Jun 14, 2015, 1:27 am
#4
Join Date: Sep 2011
Location: London
Programs: BA Gold
Posts: 1,464
World of difference in comparison to the less experienced 'Flybe' crew.
Jun 15, 2015, 10:31 am
#5
Join Date: Oct 2008
Location: Helsinki
Programs: BA Gold
Posts: 406
I remember a great purser on a quite recent flight to London. The "normal service"in business class was very good and attentive. She took off the foils and plastic covers from the meals, which annoyingly is not often done. But the best part was when she heated the icecold coffee cups before pouring the coffee. For once I could have my coffee warm... So it is really quite small gestures that can make a client happy and a flight memorable one.
Jun 15, 2015, 3:14 pm
#6
Join Date: Sep 2011
Location: London
Programs: BA Gold
Posts: 1,464
I remember a great purser on a quite recent flight to London. The "normal service"in business class was very good and attentive. She took off the foils and plastic covers from the meals, which annoyingly is not often done. But the best part was when she heated the icecold coffee cups before pouring the coffee. For once I could have my coffee warm... So it is really quite small gestures that can make a client happy and a flight memorable one.
Even though sometimes the service is very friendly, when small details are omitted like jacket not hung, plastic/foil not removed from meal etc., the experience isn't as nice, which is especially true for those who are experienced with the product and know what to expect.
Jul 3, 2015, 12:24 am
#7
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
Quite slow going in this part of the board...
I just realised that I'm sitting on a number of u/g vouchers with limited shelf life and they'll keep coming with the hopefully soon-to-be-reached Plat level.
So I called AY to change a C award paid fully with points to an Y award + u/g voucher. It took a full 3 minutes to have it done and the points to be redeposited to my account. No need to re-issue, as the ticket itself was not changed, only the payment method.
^
I just realised that I'm sitting on a number of u/g vouchers with limited shelf life and they'll keep coming with the hopefully soon-to-be-reached Plat level.
So I called AY to change a C award paid fully with points to an Y award + u/g voucher. It took a full 3 minutes to have it done and the points to be redeposited to my account. No need to re-issue, as the ticket itself was not changed, only the payment method.
^
Jul 3, 2015, 3:10 am
#8
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Anyhow, the service is good is they do this. I have also been able to switch a 50k points upgrade into a longhaul upgrade voucher which is nice done by AY indeed. ^
Jul 3, 2015, 4:11 am
#9
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
Can you elaborate a bit further on this? Isn't an Y award 125k and J award 200k to NAmerica for example, so in your case you came down from 200 to 125+voucher which saved you 25k points? Cannot be true
Anyhow, the service is good is they do this. I have also been able to switch a 50k points upgrade into a longhaul upgrade voucher which is nice done by AY indeed. ^
Anyhow, the service is good is they do this. I have also been able to switch a 50k points upgrade into a longhaul upgrade voucher which is nice done by AY indeed. ^
Jul 8, 2015, 1:36 pm
#10
Original Poster
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Nice positive surprise at the entrance of Schengen lounge:
Says dragon: "we have today a surprise tasting menu"
Me: "something hidden behind the shelves like for kids?"
Dragon: "we have brought some delicacies from Premium lounge"
Don't know why, have they low load factor these days at premium lounge and stuff getting wasted? Or FT hoard emptying all else than food
?
Whatever, anyhow a ^
Says dragon: "we have today a surprise tasting menu"
Me: "something hidden behind the shelves like for kids?"
Dragon: "we have brought some delicacies from Premium lounge"
Don't know why, have they low load factor these days at premium lounge and stuff getting wasted? Or FT hoard emptying all else than food
?Whatever, anyhow a ^
Jul 13, 2015, 7:18 am
#11
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
On a recent flight to BCN, a head of cabin crew asked my partner and I if we flew this route two years ago. And guess what, yes we did – and also remembered that crew member. But how can he remember us? That was something! Plus, we have always gotten good service from the Spanish crew. Feels like they work harder to please customers than the Finnish colleagues. Pre-dinner snacks are served from the glass instead the original plastic and champagne bottles are decorated with small bow made from napkin, for example. Also, my partner asked some chocolate. They didn't have it for J passengers but cabin crew took it from the Y trolley. Small things that counts.
Jul 13, 2015, 8:30 am
#12
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Eh, 2 years?!? I've had FA recognize me only twice. The first one was my immediate flat neighbor. The other one was HK-based who'd been on the same in/out flights 5 days apart.
Last edited by Courmisch; Jul 13, 2015 at 9:12 am Reason: Clarity
Jul 13, 2015, 8:41 am
#13
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,294
Sometimes (not very often) a crew on return LH flight is the same, and there's recognition. And once I happened to be in the same breakfast table as FAs in Hilton Narita, and then they were on the same flight.