Well done AY - positive feedback / thank you thread
Jun 20, 2017, 1:00 am
#241
Join Date: Aug 2015
Location: Helsinki, Finland
Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)
Posts: 1,655
If it is an official policy, then I've alwys ended up with an agent who didn't know about this... Have sent 3-4 times during the last 12 months a positive feedback, when I felt that I got excellent service, but have not received anything for it. (and honestly did not expect anything either, other than forwarding my comments & praise to the FA and their manager(s)).
However, when I've sent them a constructive feedback on service that did not meet my expectations at the airport by their check-in agent, I got 10K award points as compensation.
However, when I've sent them a constructive feedback on service that did not meet my expectations at the airport by their check-in agent, I got 10K award points as compensation.
Jun 20, 2017, 2:19 am
#242
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,963
Jun 20, 2017, 3:14 am
#243
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,298
I've received 'thanks', movie tickets and points. It's all good.
Jun 20, 2017, 5:10 am
#245
Join Date: Mar 2017
Programs: AY+ Plat
Posts: 38
I sent today thanks for AY80 crew via form in AY's web page. Received "FEEDBACK COMPENSATION" +5000 award points almost instantly. Maybe this is now an automated process? Will test it again tomorrow if there is reason to give thanks to Norra crew of todays flight. 
Jun 20, 2017, 12:24 pm
#247
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
I hope this doesn't begin an era of Plats whining in hope for some compensation points. As we all understand, the compensation is bound to become smaller, if we don't stick to real stuff. That's what happened with BA, where they offer 5,000 Avios for faulty first class seats...
Jun 20, 2017, 12:46 pm
#248
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,790
I hope this doesn't begin an era of Plats whining in hope for some compensation points. As we all understand, the compensation is bound to become smaller, if we don't stick to real stuff. That's what happened with BA, where they offer 5,000 Avios for faulty first class seats...
Jun 20, 2017, 12:58 pm
#249
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,183
I think AY should hand out points for posting on this thread...
But seriously, as soon as someone starts to post on FT about getting feedback compensation there is a ball starting rolling.
But seriously, as soon as someone starts to post on FT about getting feedback compensation there is a ball starting rolling.
Jun 20, 2017, 2:17 pm
#250
Join Date: Mar 2017
Programs: AY+ Plat
Posts: 38
I hope this doesn't begin an era of Plats whining in hope for some compensation points. As we all understand, the compensation is bound to become smaller, if we don't stick to real stuff. That's what happened with BA, where they offer 5,000 Avios for faulty first class seats...
Positive feedback is something that (especially us Finns) should be given more frequently when there is reason to do so. People like whining more anyway so if giving positive feedback is pushed by AY by giving out some points what is the problem here? Of course there will always be persons using the system wrong but we don't live in a world where you can make 100% fool or idiot proof systems or policies.
Last edited by Kari Jurri; Jun 21, 2017 at 12:28 am
Jun 21, 2017, 12:20 am
#251
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
I've given feedback probably around once per month through the online tool, both positive and negative, always gotten and answer back within few days - but never any compensation (not that I would except one). Maybe it's only for Super-Plats that get the summer present and venue tickets and not for us tuulipuku-Plats?
Jun 26, 2017, 1:23 am
#252
Join Date: Oct 2009
Location: Asia
Programs: AY Gold (OWS), SK Gold (*A Gold), airBaltic VIP, Hilton Gold, PP
Posts: 377
Last week the printers of the both non-Schengen lounges at HEL did not work - meaning none of them.
After 20 minutes of hassle with the dragons, their "boss" came and kindly asked me to email my document to the reception, where I got it printed!
After 20 minutes of hassle with the dragons, their "boss" came and kindly asked me to email my document to the reception, where I got it printed!
Jun 26, 2017, 2:24 am
#254
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,183
In my experience BA26/28/32 from HKG arrives T5 at approx 4 am, while CPH flights leave from T2 around 7am.
At that time, again IME, LHR is basically closed and your options are to either go to arrivals or stay locked up airside waiting for transfer security to open. I never tried to exit through arrivals and then re-enter, but I assume you cannot gain access to T5 with a boardingpass for T2? Following purple for transfer leads you to a dead end, in front of closed doors in a sealed off airbridge.
Now this was a few years ago, so there may very well be a path. Or does CPH flights leave from T5 these days?
At that time, again IME, LHR is basically closed and your options are to either go to arrivals or stay locked up airside waiting for transfer security to open. I never tried to exit through arrivals and then re-enter, but I assume you cannot gain access to T5 with a boardingpass for T2? Following purple for transfer leads you to a dead end, in front of closed doors in a sealed off airbridge.
Now this was a few years ago, so there may very well be a path. Or does CPH flights leave from T5 these days?
Jun 26, 2017, 5:20 am
#255
Join Date: Dec 2016
Programs: AY Silver
Posts: 240
I assume you are a Finnish person as you picked up whining. Positive feedback is something that (especially us Finns) should be given more frequently when there is reason to do so. People like whining more anyway so if giving positive feedback is pushed by AY by giving out some points what is the problem here? Of course there will always be persons using the system wrong but we don't live in a world where you can make 100% fool or idiot proof systems or policies.
Positive feedback is something that (especially us Finns) should be given more frequently when there is reason to do so. People like whining more anyway so if giving positive feedback is pushed by AY by giving out some points what is the problem here? Of course there will always be persons using the system wrong but we don't live in a world where you can make 100% fool or idiot proof systems or policies.