Delay problems of AY69 / AY99 HEL-HKG
Jul 27, 2018, 4:16 pm
#61
Join Date: Jan 2015
Location: Bangkok / London
Programs: BA Silver, AmEx Platinum, AVIS Presidents Club, Marriott Titanium Elite
Posts: 1,106
Does anyone know if the AY99 delayed service to HKG (scheduled for 26th, departed 27th July) will readily qualify for EU261? Or are these claims routinely rejected by Finnair?
Thanks.
Jul 27, 2018, 4:48 pm
#62
Join Date: Jan 2014
Programs: EBD, BAEC GGL/CCR, Alitalia AlataPlus, Club Carlson Gold, SPG Plat100, HHD
Posts: 654
I have just filed a claim - let's see how fast they are at denying it; or if they have cleaned up their act.
Jan 6, 2019, 5:11 am
#64
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 954
AY99 has been pushed to the morning once again.
However, today there's an extra flight to HKG in the afternoon: AY7211, departing at 1735 (only 40 mins behind AY101). Maybe LWD going to maintenance at HAECO? I wonder what kind of loads they have on AY7211 and would AY be liable for less compensations by delaying it to midnight and filling it by AY99 passengers.
However, today there's an extra flight to HKG in the afternoon: AY7211, departing at 1735 (only 40 mins behind AY101). Maybe LWD going to maintenance at HAECO? I wonder what kind of loads they have on AY7211 and would AY be liable for less compensations by delaying it to midnight and filling it by AY99 passengers.
Jan 6, 2019, 6:28 am
#65
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
AY99 has been pushed to the morning once again.
However, today there's an extra flight to HKG in the afternoon: AY7211, departing at 1735 (only 40 mins behind AY101). Maybe LWD going to maintenance at HAECO? I wonder what kind of loads they have on AY7211 and would AY be liable for less compensations by delaying it to midnight and filling it by AY99 passengers.
However, today there's an extra flight to HKG in the afternoon: AY7211, departing at 1735 (only 40 mins behind AY101). Maybe LWD going to maintenance at HAECO? I wonder what kind of loads they have on AY7211 and would AY be liable for less compensations by delaying it to midnight and filling it by AY99 passengers.
Jan 6, 2019, 7:29 am
#66
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,057
AY99 has been pushed to the morning once again.
However, today there's an extra flight to HKG in the afternoon: AY7211, departing at 1735 (only 40 mins behind AY101). Maybe LWD going to maintenance at HAECO? I wonder what kind of loads they have on AY7211 and would AY be liable for less compensations by delaying it to midnight and filling it by AY99 passengers.
However, today there's an extra flight to HKG in the afternoon: AY7211, departing at 1735 (only 40 mins behind AY101). Maybe LWD going to maintenance at HAECO? I wonder what kind of loads they have on AY7211 and would AY be liable for less compensations by delaying it to midnight and filling it by AY99 passengers.
And AY99 aircraft swapped to AY131. For some reason OH-LWI from DXB is not going to SIN as 131 today. AY99 waiting for OH-LWA from HKG.
Mar 12, 2019, 7:09 pm
#67
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,750
For those of you who have been on a delayed AY99, leaving in the morning: What is catering like? Will they stick to the original plan and serve you a one-tray midnight menu at 9 am Finnish time, and a pre-arrival breakfast at 9:30 pm HKG time? Or are these two perhaps inverted? Or is there a different concept altogether?
Mar 12, 2019, 10:12 pm
#68
Join Date: May 2017
Programs: AY Plat (OWE), TK Elite (*G), BT VIP, HH D, BW DS
Posts: 484
For those of you who have been on a delayed AY99, leaving in the morning: What is catering like? Will they stick to the original plan and serve you a one-tray midnight menu at 9 am Finnish time, and a pre-arrival breakfast at 9:30 pm HKG time? Or are these two perhaps inverted? Or is there a different concept altogether?
Mar 13, 2019, 2:25 am
#69
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
I had a few multi hour delays several years ago. It was original catering for those who left during the night, but I can't recall what happened on the one that was delayed 8h+. They possibly can't keep the same food for such a long delay, could they? I think they need to trash and cater new for such a delay.
(I think someone put that question to the manager of Finnair kitchen on the last meeting, but spoke Finnish so I could not follow the conversation)
(I think someone put that question to the manager of Finnair kitchen on the last meeting, but spoke Finnish so I could not follow the conversation)
Feb 3, 2020, 7:09 am
#72
Join Date: Feb 2011
Location: EWR
Programs: CX Green | UA Silver | Marriott Lifetime Platinum | Hyatt Globalist | Hilton Gold | AA EXP
Posts: 813
Has AY99 on-time performance really improved? I've always preferred afternoon arrival but never liked the idea that with AY99, more likely than not I have to wait for hours in the middle of the night at HEL (with no lounges) ...
Feb 3, 2020, 8:22 am
#73
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Agreed that having a 3h+ delay every month still is in no way acceptable.
Feb 4, 2020, 3:52 pm
#74
Join Date: Feb 2011
Location: EWR
Programs: CX Green | UA Silver | Marriott Lifetime Platinum | Hyatt Globalist | Hilton Gold | AA EXP
Posts: 813
Yes, a quick look at the stats from flightaware for the last 9 months says that AY99 have been delayed more than 60 minutes only 13 times (plus one diversion). Only 8 of them was above 3 hours. When AY69 was the favourite escape-goat for every problem in operations, there was at least two 8h+ delays every month.
but with better odds, I may give it a try again.