Jun 17, 2019, 11:50 pm
Last edit by: username
For Latest Information
- Agreement has been reached. BR expects to resume full schedule by 20 July for flights out of TPE
- Strike Information Page:
- English: https://www.evaair.com/en-global/emer/strikeinfo.html Chinese
- 中文: https://www.evaair.com/zh-tw/emer/strikeinfo.html
- Flight Status Page:
- Direct link to cancelled flight listing up until 21 July - double check the link below to confirm
- https://booking.evaair.com/flyeva/EVA/B2C/flight-status.aspx?lang=en-tw
- News Releases (Chinese as it is more current): https://www.evaair.com/zh-tw/about-eva-air/news/travel-news/?page=1&filter=Travel+Advisory
- Hello Kitty Services suspended during the strike
- In-Flight services are streamlined + no duty-free sales due to reduced staffing onboard
- Coolfish on how to handle other carriers' award tickets (ticket number does not start with 695)
- Krispykrme's answers on award and codeshare tickets issued by BR and other carriers
- Yoonny's experience with United MileagePlus award redemption
- Partial refund calculation and EU261 discussions
- WChou's wife's experience at BR office near SFO
- Kremmen's experience at BKK on a mixed TG->BR ticket
- 2019/07/06 - Agreement was reached, full schedule is expected by the end of July
- 2019/07/02 - negotiation session did not resolve the strike. Strike continues
- 2019/06/29 Evening - more disagreements during negotiations to hammer out new agreement. Strike continue
- 2019/06/29 3:39PM - Union announced the FAs voted to end the strike, pending new agreement being drafted and signed
- 2019/06/29 12:00PM, flight attendant vote to determine whether to continue the strike concluded
- 2019/06/20 2:09PM, strike announced starting 16:00 TPE Time (GMT +8) on 6/20
- 2019/06/20 1PM TPE Time: Negotiation Session started and was broadcast live. Video at https://www.youtube.com/watch?v=cjzS5W_LaIM and the dramatic moment is at 1:08 into the video
Flight Attendants Strike Vote
Jul 3, 2019, 8:06 am
#511
Join Date: Jun 2010
Location: Boston, MA
Programs: EK Gold, A3 *G, AB Gold, Jetblue Mosaic
Posts: 1,386
I doubt it especially as the list has been published and more FAs seem to be returning. JFK has only been cancelled the first couple days of the strike so I think they will make every effort to keep it flying. I'm flying TPE-JFK in a couple weeks so been monitoring the flights closely. Seems to be delayed often but at least it operates.
Jul 3, 2019, 8:44 am
#512
Join Date: Dec 2014
Location: NYC, SEA, TPE
Programs: BR Diamond, B6 Mosaic
Posts: 436
Chatted with them a bit, and they said they’re disappointed in the leaders of the union. I think there’s more animosity from the non-strikers towards the strikers vs the other way around. But, they did say it is a bit annoying getting to work because they get heckled. So, they wear masks and take cabs directly to the front door in the Nankan office to avoid the confrontation.
Overall, it was a good flight with good service.
Jul 3, 2019, 10:05 am
#513
Join Date: Jul 2009
Programs: Miles and Smiles Elite Plus, Hilton Gold, Marriott Titanium
Posts: 474
Just did BR25 in business and everything was pretty standard. They had the normal number of choices for meals, but they said it was reduced ex-TPE. There were 13 FAs (missing 2)— L1, 5 in RL, 2 in PE, and 5 in EY. L2 was a CP who was on standby. Only 1 AP (R1) was really an AP, so she had to show the CAs what to do up front.
Chatted with them a bit, and they said they’re disappointed in the leaders of the union. I think there’s more animosity from the non-strikers towards the strikers vs the other way around. But, they did say it is a bit annoying getting to work because they get heckled. So, they wear masks and take cabs directly to the front door in the Nankan office to avoid the confrontation.
Overall, it was a good flight with good service.
Jul 3, 2019, 11:39 am
#514
Original Poster
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
The service cuts are more noticeable on the short routes than the long ones. Was on BR225 and it was evident the crew were extremely inexperienced with J service but they still did the best they could. Meal options reduced to the two casserole dishes and the DTF was eliminated. Hats off to these crew members for doing their job and coming back. Some of them said they felt like they were sold out by the union leadership.
Last edited by hayzel7773; Jul 3, 2019 at 11:47 am
Jul 3, 2019, 12:26 pm
#515
Join Date: Mar 2014
Location: LAX now, previously SEA
Programs: BR Diamond, Marriott Ambassador
Posts: 206
Just did BR25 in business and everything was pretty standard. They had the normal number of choices for meals, but they said it was reduced ex-TPE. There were 13 FAs (missing 2)— L1, 5 in RL, 2 in PE, and 5 in EY. L2 was a CP who was on standby. Only 1 AP (R1) was really an AP, so she had to show the CAs what to do up front.
Chatted with them a bit, and they said they’re disappointed in the leaders of the union. I think there’s more animosity from the non-strikers towards the strikers vs the other way around. But, they did say it is a bit annoying getting to work because they get heckled. So, they wear masks and take cabs directly to the front door in the Nankan office to avoid the confrontation.
Overall, it was a good flight with good service.
Jul 3, 2019, 5:50 pm
#516
Join Date: Aug 2011
Location: Makati City, Philippines
Programs: Delta Skymiles DM, CX GO, Hilton Honors Diamond
Posts: 1,361
Have a friend who was flying YVR-TPE-MNL in Premium Economy, they canceled her flight and rebooked her on PR in economy, what a joke, hope if yours is canceled they do better for you. Update, she called and complained to BR about the PR rebooking, and they then booked her in Premium Economy on NH. Hope all works out for you.
Jul 3, 2019, 10:29 pm
#517
Join Date: Jun 2014
Location: SEA, RMQ
Programs: EVA/*A Gold ※ IHG Platinum ※ Hertz PC
Posts: 6
Just did BR25 in business and everything was pretty standard. They had the normal number of choices for meals, but they said it was reduced ex-TPE. There were 13 FAs (missing 2)— L1, 5 in RL, 2 in PE, and 5 in EY. L2 was a CP who was on standby. Only 1 AP (R1) was really an AP, so she had to show the CAs what to do up front.
Chatted with them a bit, and they said they’re disappointed in the leaders of the union. I think there’s more animosity from the non-strikers towards the strikers vs the other way around. But, they did say it is a bit annoying getting to work because they get heckled. So, they wear masks and take cabs directly to the front door in the Nankan office to avoid the confrontation.
Overall, it was a good flight with good service.
Not sure if anyone at EVA ever reads these posts here, but kudos to all the customer service personnel handling the phones over the past several days. Had to call their Taipei office a few times regarding various issues and the maximum hold time was twelve minutes. Everyone I dealt with was extremely helpful and apologetic and no doubt they've been on the receiving end of some misguided anger during this strike situation.
Jul 4, 2019, 4:40 am
#518
Join Date: May 2008
Location: Bay Area
Programs: UA 1k now; AA (no status); HY Diamond; SPG Platinum
Posts: 707
BR27 should operate on Wednesday and Sunday next week according to the published schedule above otherwise it is probably cancelled and EVA should be able to rebook you if you call them (poster above waited for 3 hours on hold for US Customer Service but was rebooked so maybe call Taiwan if dont want to wait for that long?) or go to an office if you can
2. Taiwan call center is also good option now. I was able to change my TPE-HKG after on hold for 5 minutes.
3. US call center is still swamped
Jul 4, 2019, 4:47 am
#519
Join Date: May 2008
Location: Bay Area
Programs: UA 1k now; AA (no status); HY Diamond; SPG Platinum
Posts: 707
I was on BR11 7/1.
RL was full and there were 2 CP and 3 very junior attendant. I decided to have light meal so that they can serve other customer better. Majority of frequent flyers were very accommodating and even helping out. I was very happy with my junior attendant (it was her 2nd trip serving C). That junior attendant has much better attitude and worked harder than typical BR crew.
I connected to BR867 which had 4 CP in the crew. Two of them are ground instructor. But it was an excellent flight.
I really hope those spoiled princess don’t come back.
RL was full and there were 2 CP and 3 very junior attendant. I decided to have light meal so that they can serve other customer better. Majority of frequent flyers were very accommodating and even helping out. I was very happy with my junior attendant (it was her 2nd trip serving C). That junior attendant has much better attitude and worked harder than typical BR crew.
I connected to BR867 which had 4 CP in the crew. Two of them are ground instructor. But it was an excellent flight.
I really hope those spoiled princess don’t come back.
Jul 4, 2019, 7:31 am
#520
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,970
UDN had an article where they interviewed 3 FAs who went back to work. At least based on face value, the FAs said they were lead into voting for yes and strike by senior people who recounted how BR has mistreated them over the years....and that they were sorry they did this, inconvenienced the passengers, caused the company to lose money and will work harder to make it up.
Remember, it is society that is heavy on peer pressure and conformance. I bet there are still many who are still striking because of peer pressure. So, I think many of them will be OK when they return. My concern is really the rest + the harmony between the FAs, which will affect service. On top of that, if so many of them are either physically or mentally not healthy due to allegedly how BR treated them, then they should really not be FAs.
Remember, it is society that is heavy on peer pressure and conformance. I bet there are still many who are still striking because of peer pressure. So, I think many of them will be OK when they return. My concern is really the rest + the harmony between the FAs, which will affect service. On top of that, if so many of them are either physically or mentally not healthy due to allegedly how BR treated them, then they should really not be FAs.
Jul 4, 2019, 2:37 pm
#522
Join Date: Jul 2009
Programs: Miles and Smiles Elite Plus, Hilton Gold, Marriott Titanium
Posts: 474
Jul 4, 2019, 3:15 pm
#523
Join Date: Jun 2005
Location: YYC
Programs: Hilton Diamond, Hyatt Diamond, Accor Diamond, SPG Gold, Fairmont Premier, Club Carlson Gold
Posts: 326
Jul 4, 2019, 5:27 pm
#524
Join Date: Mar 2014
Location: LAX now, previously SEA
Programs: BR Diamond, Marriott Ambassador
Posts: 206
I just landed on br25 from SEA-TPE. Pretty much full in the front cabin of J, and even with only 3 dedicated FAs service did not seem to suffer much. There were only some smaller details I could notice such as no menus, only 2 options for meals, no proactive offer to make up the bed. Otherwise it was a pretty typical flight. You could tell that they were short staff as many of the FAs seemed to be moving through the cabin quickly, almost at a slight jog.
Jul 4, 2019, 6:08 pm
#525
Join Date: Jan 2013
Location: Canada
Programs: Aeroplan 50K, Bonvoy Titanium, IHG Diamond, Hilton Diamond
Posts: 292
Anyone Experience a Cancellation?
It seems like most of you on this thread were able to get on your flight. Has anyone on this thread been denied boarding or had their flights cancelled? How did they accommodate you if your flight was cancelled?