Feedback thread for the official EY Lurker, EtihadHelp
Oct 11, 2021, 11:37 am
#1846
Join Date: Apr 2016
Location: Key West
Programs: DL Silver, AA EXP, Marriott Titanium, Hilton Diamond
Posts: 401
Oct 13, 2021, 12:35 pm
#1847
Join Date: Dec 2012
Posts: 118
EtihadHelp, I have booked MAN-ISB return from 15 December to 30 December for my family of 5 (2 adults, 3 children) in economy.
I received notification that AUH-ISB on 16 December was cancelled.
Now the booking shows the entire outbound is cancelled.
It is still available to book on Etihad in business class. I am travelling with my family to see grandparents we haven't seen for almost 2 years due to covid.
I have rang the call centre 14 times, but haven't got through, the last call I wait 2 hours. I have messaged Etihad Help on Twitter twice, no answer.
Please can you help.
I received notification that AUH-ISB on 16 December was cancelled.
Now the booking shows the entire outbound is cancelled.
It is still available to book on Etihad in business class. I am travelling with my family to see grandparents we haven't seen for almost 2 years due to covid.
I have rang the call centre 14 times, but haven't got through, the last call I wait 2 hours. I have messaged Etihad Help on Twitter twice, no answer.
Please can you help.
Oct 14, 2021, 4:49 am
#1848
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
EtihadHelp, I have booked MAN-ISB return from 15 December to 30 December for my family of 5 (2 adults, 3 children) in economy.
I received notification that AUH-ISB on 16 December was cancelled.
Now the booking shows the entire outbound is cancelled.
It is still available to book on Etihad in business class. I am travelling with my family to see grandparents we haven't seen for almost 2 years due to covid.
I have rang the call centre 14 times, but haven't got through, the last call I wait 2 hours. I have messaged Etihad Help on Twitter twice, no answer.
Please can you help.
I received notification that AUH-ISB on 16 December was cancelled.
Now the booking shows the entire outbound is cancelled.
It is still available to book on Etihad in business class. I am travelling with my family to see grandparents we haven't seen for almost 2 years due to covid.
I have rang the call centre 14 times, but haven't got through, the last call I wait 2 hours. I have messaged Etihad Help on Twitter twice, no answer.
Please can you help.
Please pm us your Twitter handle, and we'll assist you there. Thank you. *Ari
Oct 14, 2021, 10:11 am
#1849
Join Date: Dec 2012
Posts: 118
Hello, I have still not received a reply via Twitter. I have PM'd you here as requested.
Oct 15, 2021, 3:50 am
#1850
Join Date: Dec 2012
Posts: 118
Just by way of update, Etihad help have said someone on Twitter will reach out and assist me. I have now received a holding message on Twitter saying someone will get back to me shortly, whatever time period 'shortly' means, I do not know, but in the meantime, with all this delay, I can no longer see any economy outbound flights in or around my xmas departure date. So I have no outbound for 5 passengers, and only 5 inbound flights. Not sure how viable that works out, especially where I booked with special pricing.
Oct 16, 2021, 12:17 am
#1854
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Just by way of update, Etihad help have said someone on Twitter will reach out and assist me. I have now received a holding message on Twitter saying someone will get back to me shortly, whatever time period 'shortly' means, I do not know, but in the meantime, with all this delay, I can no longer see any economy outbound flights in or around my xmas departure date. So I have no outbound for 5 passengers, and only 5 inbound flights. Not sure how viable that works out, especially where I booked with special pricing.
Oct 16, 2021, 12:18 am
#1855
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Oct 16, 2021, 12:38 am
#1856
Join Date: Jun 2018
Posts: 369
I have sent it to "you" or the people behind the account about ten times now. It has not really made a difference. I sent the booking via private message to EtihadHelp account on first of January this year, so it's been a good 10 months.
Oct 17, 2021, 2:03 am
#1857
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi there, I have just replied to your message in private, please have a look. *Sky
