Book awards on EY partner airlines
Feb 17, 2023, 12:09 pm
#526
Join Date: Dec 2008
Posts: 3,032
Searched Reddit and saw a few posts saying that it's basically impossible to get EY to confirm seats on SN / Brussels Airlines. Has anyone ticketed on SN using EY miles recently? And if so, do they charge the exorbitant fuel surcharge on that flight ($850 per ITA on JFK-BRU in business)?
Other than SN, does EY charge fuel surcharges on all airlines if the partner airline imposes it? YQ + YR or just one of them?
AA also has YQ/YR charges, at least on TATL routes, but from what I can gather EY doesn't seem to pass those through on awards?
Other than SN, does EY charge fuel surcharges on all airlines if the partner airline imposes it? YQ + YR or just one of them?
AA also has YQ/YR charges, at least on TATL routes, but from what I can gather EY doesn't seem to pass those through on awards?
Feb 26, 2023, 6:06 am
#527
Join Date: Jul 2004
Posts: 160
Are EF availabilities not valid of Etihad Guest redemption. If I check for X and I class on EF, when available it is also svailable on A3 but never on Etihad Guest for an NH award redemption... any suggestions on how to check Etihad Guest award availabiility>
Mar 12, 2023, 11:35 pm
#528
Join Date: Feb 2010
Posts: 819
Just want to share some experience booking on ANA with Etihad guest miles. I called yesterday to check the availability on the flights from Tokyo to North America. It's clear that no agents in UAE could see availability on NH even though the seats showed up on United. Not sure if this is because they don't know how to process the booking or if there was a system glitch. I even asked them about the Economy seats, but they said none were available. Note that it's not just one agent but every other agent from UAE said so. After HUCA, I got an agent in their Serbia call center, who could see the available seats which clearly reflected the one on the United website. She helped me secure those seats.
Further, as the tax and fees have increased significantly, I would like to discuss this with my family before going ahead with the payment. She could also hold the booking for 24 hours for me. She said that with the PNRs, any agent should be able to process the payment on the next day.
Today I called Etihad again to complete my payment. The first agent, based in UAE, said that he needed to confirm the availability again even if I provided the confirmed PNR. After a long hold, he got back to me saying that the seat was not available. I tried to tell him that there is no need to confirm the seat again since the last seats have been taken by this particular booking. He said there is no way he could process the booking if he cannot see the availability. I was speechless. So HUCA it was. Luckily, the same agent in Serbia picked up my call, it took me a while to recognize that she was the same agent I spoke to yesterday. Of course, she helped me complete the payment and I got the confirmation email right away.
Further, as the tax and fees have increased significantly, I would like to discuss this with my family before going ahead with the payment. She could also hold the booking for 24 hours for me. She said that with the PNRs, any agent should be able to process the payment on the next day.
Today I called Etihad again to complete my payment. The first agent, based in UAE, said that he needed to confirm the availability again even if I provided the confirmed PNR. After a long hold, he got back to me saying that the seat was not available. I tried to tell him that there is no need to confirm the seat again since the last seats have been taken by this particular booking. He said there is no way he could process the booking if he cannot see the availability. I was speechless. So HUCA it was. Luckily, the same agent in Serbia picked up my call, it took me a while to recognize that she was the same agent I spoke to yesterday. Of course, she helped me complete the payment and I got the confirmation email right away.
Now even GuestSeats are not available for redemption. I really suspect all these redemption tables are for show only. Partner airlines and Etihad's GuestSeats redemption are not available at all!! Feels like a scam!
Mar 30, 2023, 5:47 am
#531
Join Date: Dec 2011
Posts: 342
Tried to book a partner redemption over phone and at final stage of booking agent told me my account was 'suspended' and to email [email protected] to reactivate it. Said I would then be able to book partner awards online!
Seems like nonsense given I can log into my account fine and had activity last year. Anyone else have a similar issue?
Seems like nonsense given I can log into my account fine and had activity last year. Anyone else have a similar issue?
Mar 30, 2023, 7:11 am
#532
Join Date: Mar 2013
Programs: Etihad Guest Platinum; Accor Platinum; Hilton Diamond
Posts: 1,356
Tried to book a partner redemption over phone and at final stage of booking agent told me my account was 'suspended' and to email [email protected] to reactivate it. Said I would then be able to book partner awards online!
Seems like nonsense given I can log into my account fine and had activity last year. Anyone else have a similar issue?
Seems like nonsense given I can log into my account fine and had activity last year. Anyone else have a similar issue?
As with most things, they just don't care
Dec 10, 2023, 7:42 pm
#534
Join Date: Sep 2010
Location: Bali, Indonesia
Programs: AA, DL, AK, UN, CN
Posts: 967
Supposedly AA Awards can be booked on the website now.
Anyone had any luck with this?
I can select any city in the departure box but once selected there only appear to be about 6 cities in the arrival box available for booking. I was looking SAN SFO if it matters.
Under 500 mile redemptions on AA look to be 10k in Biz Class which is what i ended up paying w Alaska. Calling in showed no availabity.
Anyone had any luck with this?
I can select any city in the departure box but once selected there only appear to be about 6 cities in the arrival box available for booking. I was looking SAN SFO if it matters.
Under 500 mile redemptions on AA look to be 10k in Biz Class which is what i ended up paying w Alaska. Calling in showed no availabity.
Dec 12, 2023, 7:03 am
#535
Join Date: Mar 2006
Programs: EXP
Posts: 59
Supposedly AA Awards can be booked on the website now.
Anyone had any luck with this?
I can select any city in the departure box but once selected there only appear to be about 6 cities in the arrival box available for booking. I was looking SAN SFO if it matters.
Under 500 mile redemptions on AA look to be 10k in Biz Class which is what i ended up paying w Alaska. Calling in showed no availabity.
Anyone had any luck with this?
I can select any city in the departure box but once selected there only appear to be about 6 cities in the arrival box available for booking. I was looking SAN SFO if it matters.
Under 500 mile redemptions on AA look to be 10k in Biz Class which is what i ended up paying w Alaska. Calling in showed no availabity.
Jan 29, 2024, 4:25 pm
#536
Join Date: Jan 2018
Location: BNE/CDG
Programs: EY, VA, QR, QF, AF, ITA, VS
Posts: 138
Etihad's website now allows awards bookings online for the following airlines :
Air France
Air New Zealand
Air Canada
American Airlines
KLM
Malaysia Airlines
Sri Lankan
Virgin Australia
Royal Air Maroc
Now they need to fix the awards pricing going up but it's good to be able to book online.
Air France
Air New Zealand
Air Canada
American Airlines
KLM
Malaysia Airlines
Sri Lankan
Virgin Australia
Royal Air Maroc
Now they need to fix the awards pricing going up but it's good to be able to book online.
Mar 15, 2024, 6:01 am
#537
Join Date: Sep 2010
Location: Bali, Indonesia
Programs: AA, DL, AK, UN, CN
Posts: 967
I'm looking to book CMH-PHL which is 406 miles so should be 6000/10,000.
Pricing it online shows 6000/20000.
The 20k would correspond to the 501-1000 mile band of the chart.
Anyone else seen similar issues? Would calling fix this up?
Pricing it online shows 6000/20000.
The 20k would correspond to the 501-1000 mile band of the chart.
Anyone else seen similar issues? Would calling fix this up?
Apr 17, 2024, 10:41 am
#538
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,948
I found AA saver for two segments (BNA-DFW and DFW-FCO). When I do OW through, it says no availability. Each segment shows up separately. When I try multi city, says nothing available. Is this a married segment issue?