Book awards on EY partner airlines

Reply

Old May 19, 15, 10:57 pm
  #1  
Zol
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Original Poster
 
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,615
Book awards on EY partner airlines

I have been trying to book a reward flight to Germany on a flight operated by AB using Etihad Guest miles, the EY website shows no availability for the next 4 months and the same when I call the contact centre. I tried a few other destinations which are operated by partner airlines and I get the same result.

Seems to me that the folks at the call centre are not aware of the process to book these awards, anyone here been successful with this or know the correct procedure. I know there is availability as I tried it from AB's website directly.
Zol is offline  
Reply With Quote
Old May 20, 15, 12:16 am
  #2  
 
Join Date: Nov 2007
Location: KYE
Posts: 4,139
Originally Posted by Zol View Post
I have been trying to book a reward flight to Germany on a flight operated by AB using Etihad Guest miles, the EY website shows no availability for the next 4 months and the same when I call the contact centre. I tried a few other destinations which are operated by partner airlines and I get the same result.

Seems to me that the folks at the call centre are not aware of the process to book these awards, anyone here been successful with this or know the correct procedure. I know there is availability as I tried it from AB's website directly.
Can you see availability through BA EC? I have faced the blues doing the same for an AB flight, EY insisted no seats available despite showing up through BA, QF and VA!
edy4eva is offline  
Reply With Quote
Old May 20, 15, 1:04 am
  #3  
Zol
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Original Poster
 
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,615
Originally Posted by edy4eva View Post
Can you see availability through BA EC? I have faced the blues doing the same for an AB flight, EY insisted no seats available despite showing up through BA, QF and VA!
Yes BAEC shows availability and so does AB Topbonus so I know there are seats.

Is there a way to transfer guest miles to topbonus instead and I can book it direct with AB?
Zol is offline  
Reply With Quote
Old May 20, 15, 11:36 am
  #4  
 
Join Date: Nov 2004
Posts: 5,089
All of the threads on partner award availability with EY Guest miles suggest that EY has access to a tiny subset of what is available to other programs on those carriers, possibly no availability at all.
stephem is online now  
Reply With Quote
Old May 20, 15, 5:01 pm
  #5  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,529
Originally Posted by Zol View Post
I have been trying to book a reward flight to Germany on a flight operated by AB using Etihad Guest miles, the EY website shows no availability for the next 4 months and the same when I call the contact centre. I tried a few other destinations which are operated by partner airlines and I get the same result.

Seems to me that the folks at the call centre are not aware of the process to book these awards, anyone here been successful with this or know the correct procedure. I know there is availability as I tried it from AB's website directly.
Hi Zol, let us help you with this. Kindly send your Etihad Guest number and your direct contact number with the international code via private message to look into this for you. *ES
EtihadHelp is offline  
Reply With Quote
Old May 25, 15, 9:58 am
  #6  
 
Join Date: Aug 2000
Location: Exile
Posts: 14,715
Originally Posted by Zol View Post
Seems to me that the folks at the call centre are not aware of the process to book these awards, anyone here been successful with this or know the correct procedure. I know there is availability as I tried it from AB's website directly.
I had a very Kafka-esque conversation with an Etihad agent a few months ago where they politely advised me that every single seat on every single day for every single Jet Airways flight on every single route was sold out with no exceptions for the next 11 months, but please try back tomorrow because availability changes constantly.
B747-437B is offline  
Reply With Quote
Old May 26, 15, 3:37 am
  #7  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,529
Originally Posted by B747-437B View Post
I had a very Kafka-esque conversation with an Etihad agent a few months ago where they politely advised me that every single seat on every single day for every single Jet Airways flight on every single route was sold out with no exceptions for the next 11 months, but please try back tomorrow because availability changes constantly.
Hi B747-437B , Let us know if you still need any help! *ES
EtihadHelp is offline  
Reply With Quote
Old May 26, 15, 7:15 am
  #8  
 
Join Date: Mar 2007
Posts: 549
So we now have Jet, Brussels and Air Berlin - all with no reward availability to any destination for the next 12 months. What is the point of advertising if you aren't able to book anything. Maybe a case for the ASA?
jimbosmith300 is offline  
Reply With Quote
Old May 26, 15, 6:08 pm
  #9  
 
Join Date: Nov 2007
Location: KYE
Posts: 4,139
Originally Posted by jimbosmith300 View Post
So we now have Jet, Brussels and Air Berlin - all with no reward availability to any destination for the next 12 months. What is the point of advertising if you aren't able to book anything. Maybe a case for the ASA?
I think the issue is technical combined with misinformed agents. So techies aren't telling agents that the booking system is broken and returns no results, agents look up availability, see none, then assume there really aren't seats.

This is the result of transiting to Sabre a couple years ago. VA did the same and have the exact same issues.
edy4eva is offline  
Reply With Quote
Old May 26, 15, 10:55 pm
  #10  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,529
Originally Posted by jimbosmith300 View Post
So we now have Jet, Brussels and Air Berlin - all with no reward availability to any destination for the next 12 months. What is the point of advertising if you aren't able to book anything. Maybe a case for the ASA?
Hi jimbosmith300, let us know if you need any help. Feel free to send the flight details and your Etihad Guest number including your direct contact number to be able to contact you. *ES
EtihadHelp is offline  
Reply With Quote
Old May 27, 15, 1:59 pm
  #11  
 
Join Date: Mar 2007
Posts: 549
Originally Posted by edy4eva View Post
I think the issue is technical combined with misinformed agents. So techies aren't telling agents that the booking system is broken and returns no results, agents look up availability, see none, then assume there really aren't seats.

This is the result of transiting to Sabre a couple years ago. VA did the same and have the exact same issues.

So how do we get anyone from Etihad to actually investigate this rather than just telling us to phone to check availability?
jimbosmith300 is offline  
Reply With Quote
Old May 27, 15, 6:54 pm
  #12  
 
Join Date: Nov 2007
Location: KYE
Posts: 4,139
Originally Posted by jimbosmith300 View Post
So how do we get anyone from Etihad to actually investigate this rather than just telling us to phone to check availability?
Await a proactive EY staff to be assigned internally to look at this issue, instead of taking things at face value. Maybe a year or two, one can only hope.
edy4eva is offline  
Reply With Quote
Old May 28, 15, 12:35 am
  #13  
 
Join Date: Mar 2007
Posts: 549
Originally Posted by edy4eva View Post
Await a proactive EY staff to be assigned internally to look at this issue, instead of taking things at face value. Maybe a year or two, one can only hope.
Come on EtihadHelp ...
jimbosmith300 is offline  
Reply With Quote
Old May 28, 15, 1:07 am
  #14  
Company Representative, Etihad
 
Join Date: Sep 2013
Posts: 1,529
Originally Posted by jimbosmith300 View Post
Come on EtihadHelp ...
How can we assist you further jimbosmith300? *HE

Last edited by EtihadHelp; May 28, 15 at 1:22 am
EtihadHelp is offline  
Reply With Quote
Old May 28, 15, 1:11 am
  #15  
 
Join Date: Mar 2007
Posts: 549
Originally Posted by EtihadHelp View Post
How can we assist you further regarding jimbosmith300? *HE
hah!
jimbosmith300 is offline  
Reply With Quote

Thread Tools
Search this Thread