I have been trying to book a reward flight to Germany on a flight operated by AB using Etihad Guest miles, the EY website shows no availability for the next 4 months and the same when I call the contact centre. I tried a few other destinations which are operated by partner airlines and I get the same result.
Seems to me that the folks at the call centre are not aware of the process to book these awards, anyone here been successful with this or know the correct procedure. I know there is availability as I tried it from AB's website directly.
Can you see availability through BA EC? I have faced the blues doing the same for an AB flight, EY insisted no seats available despite showing up through BA, QF and VA!