Bad Customer Service Experience: Am I in the Wrong?
Feb 6, 2018, 2:20 am
#121
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Original Poster
Join Date: Jan 2018
Posts: 78
The shouting from him at me began instaneous when he came out of his office and said I was a no show and when I asked how that’s possible if their busses got into accidents he started getting very nasty. Obviously people do not like their conclusions and rulings to be criticized, or or scrutinized which is what set him off.
but it was the manner in which way he was yelling. Like I said, I had to ask him to stop yelling and to calm down. I didn’t yell or say anything nasty because I knew that it was not in my best interest, and I thought at that time, he was the only one who could actually help me.
Being mean or nasty is not the way to get people to like you.
Feb 6, 2018, 4:44 am
#122
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,831
I was not required to make changes exclusively through Alaska. If Emirates did the right thing, and said OK we’re going to put you on the 10:05 due to a serious of unfortunate events, they had the ability to do that.
The shouting from him at me began instaneous when he came out of his office and said I was a no show and when I asked how that’s possible if their busses got into accidents he started getting very nasty. Obviously people do not like their conclusions and rulings to be criticized, or or scrutinized which is what set him off.
but it was the manner in which way he was yelling. Like I said, I had to ask him to stop yelling and to calm down. I didn’t yell or say anything nasty because I knew that it was not in my best interest, and I thought at that time, he was the only one who could actually help me.
Being mean or nasty is not the way to get people to like you.
Feb 6, 2018, 4:53 am
#123
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Feb 6, 2018, 11:07 am
#124
Join Date: Oct 2014
Location: Europe
Programs: EK plat, ex-FB gold, Accor plat
Posts: 1,076
Dear OP
You had to pee, and sometimes, this is inevitable. Nothing wrong with that.
In the first post, you say that you missed the F-bus. It was probably already gone when you deplaned. Then, on post #119 , you say that you were "in the first 10 people off the plane". I have unfortunately experienced remote gate arrival many times, always in premium classes, and mostly in F. When F-bus departs, there are always many J pax on the stairs and also already many inside the J-bus.
So, if you missed the F-bus, I really can't imagine you being among the first 10 passengers. They don't hold pax inside the plane until F-bus quits.
As for the rest of your story, I can't tell.
You had to pee, and sometimes, this is inevitable. Nothing wrong with that.
In the first post, you say that you missed the F-bus. It was probably already gone when you deplaned. Then, on post #119 , you say that you were "in the first 10 people off the plane". I have unfortunately experienced remote gate arrival many times, always in premium classes, and mostly in F. When F-bus departs, there are always many J pax on the stairs and also already many inside the J-bus.
So, if you missed the F-bus, I really can't imagine you being among the first 10 passengers. They don't hold pax inside the plane until F-bus quits.
As for the rest of your story, I can't tell.
Feb 6, 2018, 11:12 am
#125
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
OP, had you originally wanted to be on the direct flight or tried to change to the direct flight? Had you planned or hoped to be able to change to that flight in DXB, regardless of what happened upon deplaning?
Feb 6, 2018, 4:51 pm
#128
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Join Date: Jan 2018
Posts: 78
The trip is over. I got to go to Australia (even if I was robbed of a day). I’m over it, life’s too short.
But no passenger should be talked to, or treated the way I was, ever. Especially by someone in a supervisory role. That’s all.
Yes I know you only have my side etc etc etc... But that’s what I’m upset about and that’s what I want changed at Emirates. If they can do that, great. If not, life goes on.
Customer Service said they were still investigating the matter today.
But no passenger should be talked to, or treated the way I was, ever. Especially by someone in a supervisory role. That’s all.
Yes I know you only have my side etc etc etc... But that’s what I’m upset about and that’s what I want changed at Emirates. If they can do that, great. If not, life goes on.
Customer Service said they were still investigating the matter today.
Feb 6, 2018, 6:30 pm
#129
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
The trip is over. I got to go to Australia (even if I was robbed of a day). I’m over it, life’s too short.
But no passenger should be talked to, or treated the way I was, ever. Especially by someone in a supervisory role. That’s all.
Yes I know you only have my side etc etc etc... But that’s what I’m upset about and that’s what I want changed at Emirates. If they can do that, great. If not, life goes on.
Customer Service said they were still investigating the matter today.
But no passenger should be talked to, or treated the way I was, ever. Especially by someone in a supervisory role. That’s all.
Yes I know you only have my side etc etc etc... But that’s what I’m upset about and that’s what I want changed at Emirates. If they can do that, great. If not, life goes on.
Customer Service said they were still investigating the matter today.
Feb 7, 2018, 1:47 am
#131
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Yes but pax and drivers are separated and can't communicate with each other, so pax can't let driver know to convey something specific
Feb 7, 2018, 2:46 am
#132
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Join Date: Jan 2018
Posts: 78
Thank you for this welcoming conversation piece to the thread. It’s very helpful.
This is only further proof you have been nothing more than a bully towards me this entire thread page after page after page. It was my fault because I had to go to the bathroom, remember?
This is only further proof you have been nothing more than a bully towards me this entire thread page after page after page. It was my fault because I had to go to the bathroom, remember?
Last edited by ASismyfav; Feb 7, 2018 at 2:53 am
Feb 7, 2018, 3:19 am
#133
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Thank you for this welcoming conversation piece to the thread. It’s very helpful.
This is only further proof you have been nothing more than a bully towards me this entire thread page after page after page. It was my fault because I had to go to the bathroom, remember?
Feb 7, 2018, 3:39 am
#134
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Thank you for this welcoming conversation piece to the thread. It’s very helpful.
This is only further proof you have been nothing more than a bully towards me this entire thread page after page after page. It was my fault because I had to go to the bathroom, remember?
Please refer back to the thread title where you asked "Am I wrong?", you asked for an opinion, you got it. I defer to DYKWIA's last post and submit that this thread be closed, because it has added zero value to this forum.
Feb 7, 2018, 3:45 am
#135
Join Date: Nov 2012
Location: Sydney
Programs: Qf Platinum
Posts: 116