Bad Customer Service Experience: Am I in the Wrong?
Feb 7, 2018, 3:54 am
#136
Ambassador, Emirates
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,273
I have been following this thread with both interest and surprise.
I would only wish to make two observations:
1. In my life experience (which at age 66 is not inconsiderable), the behaviour of someone in a conversation is to a large extent influenced by the behaviour of the other party. In other words: I find it hard to believe that an EK supervisor would have come out 'screaming and shouting' if there had not been something to influence him doing so. It would have been interesting to watch the communication from the moment you arrived at the desk.
2. As also pointed out by others: Your title thread asks a question. You have been given a lot of opinion in response. But your reaction seems to suggest that you would only expect an unqualified "No" as an answer. There seem to be a certain lack of 'open mind'.
I would only wish to make two observations:
1. In my life experience (which at age 66 is not inconsiderable), the behaviour of someone in a conversation is to a large extent influenced by the behaviour of the other party. In other words: I find it hard to believe that an EK supervisor would have come out 'screaming and shouting' if there had not been something to influence him doing so. It would have been interesting to watch the communication from the moment you arrived at the desk.
2. As also pointed out by others: Your title thread asks a question. You have been given a lot of opinion in response. But your reaction seems to suggest that you would only expect an unqualified "No" as an answer. There seem to be a certain lack of 'open mind'.
Feb 7, 2018, 6:11 am
#137
Join Date: Oct 2014
Location: Europe
Programs: EK plat, ex-FB gold, Accor plat
Posts: 1,076
But, behind bhoyinoz remark, the idea is that EK should immediately take action when a full J-Bus (or any class) is blocked, because chances are, many pax are in transit. The driver is in radio contact with his dispatcher, so he can let his situation known. EK cannot just require pax to include 40 minutes buffer time within the transit time for "unexpected events".
Feb 7, 2018, 6:59 am
#138
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Right.
But, behind bhoyinoz remark, the idea is that EK should immediately take action when a full J-Bus (or any class) is blocked, because chances are, many pax are in transit. The driver is in radio contact with his dispatcher, so he can let his situation known. EK cannot just require pax to include 40 minutes buffer time within the transit time for "unexpected events".
But, behind bhoyinoz remark, the idea is that EK should immediately take action when a full J-Bus (or any class) is blocked, because chances are, many pax are in transit. The driver is in radio contact with his dispatcher, so he can let his situation known. EK cannot just require pax to include 40 minutes buffer time within the transit time for "unexpected events".
Now if the accident occured in a location the correct bus wouldn't have passed there is definitely a case to be made that it is not EKs fault as the correct bus may have not been delayed, probably many Y pax on the same flight making the same connection
Feb 7, 2018, 7:09 am
#139
Suspended
Original Poster
Join Date: Jan 2018
Posts: 78
Of course I asked for other people’s opinions, and I have been very open to hearing criticisim. If you’ve noticed I have not argued directly with anyone in the thread who disagreed with me, or who said something negative towards me, or about me. I welcome criticism, and want to hear others thoughts.
The only comments I have addressed directly were made by @kb9522 which is page after page after page in this entire thread of criticism, abuse, and snarky remarks in violation of the community rules. Frankly, even @DYKWIA has crossed the line in my opinion, but I have not engaged him, so saying that I’ve argued with “everyone” who disagrees with me is not true.
Members should be able to post in this community without another member dedicating their lives to making the thread negative and abusive towards the OP on literally every single page. But hey, that’s just my opinion, and everyone is entitled to their own.
The only comments I have addressed directly were made by @kb9522 which is page after page after page in this entire thread of criticism, abuse, and snarky remarks in violation of the community rules. Frankly, even @DYKWIA has crossed the line in my opinion, but I have not engaged him, so saying that I’ve argued with “everyone” who disagrees with me is not true.
Members should be able to post in this community without another member dedicating their lives to making the thread negative and abusive towards the OP on literally every single page. But hey, that’s just my opinion, and everyone is entitled to their own.
Feb 7, 2018, 7:14 am
#140
Join Date: Oct 2014
Location: Europe
Programs: EK plat, ex-FB gold, Accor plat
Posts: 1,076
I was simply relating context of the bus setup, not a statement on right or wrong. Do we know that any J pax missed the connection? Presumably they read the signs properly and got on the right bus. Keep in mind OP was delayed AND going to the wrong terminal.
Now if the accident occured in a location the correct bus wouldn't have passed there is definitely a case to be made that it is not EKs fault as the correct bus may have not been delayed, probably many Y pax on the same flight making the same connection
Now if the accident occured in a location the correct bus wouldn't have passed there is definitely a case to be made that it is not EKs fault as the correct bus may have not been delayed, probably many Y pax on the same flight making the same connection
As for this particular case, my unfounded opinion is already made
Feb 7, 2018, 7:28 am
#141
Suspended
Original Poster
Join Date: Jan 2018
Posts: 78
Just to set the record straight, I’m not entirely sure I was dropped off at the wrong terminal or that I got on the wrong bus.
I am not an EK FF, I do not know DXB well, but where I was dropped off said it was only a 15 min walk to B gates, which had there been no accident, I would’ve been able to make the connection easily.
I am not an EK FF, I do not know DXB well, but where I was dropped off said it was only a 15 min walk to B gates, which had there been no accident, I would’ve been able to make the connection easily.
Feb 7, 2018, 7:29 am
#142
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Just to set the record straight, I’m not entirely sure I was dropped off at the wrong terminal or that I got on the wrong bus.
I am not an EK FF, I do not know DXB well, but where I was dropped off said it was only a 15 min walk to B gates, which had there been no accident, I would’ve been able to make the connection easily.
I am not an EK FF, I do not know DXB well, but where I was dropped off said it was only a 15 min walk to B gates, which had there been no accident, I would’ve been able to make the connection easily.
Feb 7, 2018, 7:41 am
#143
Suspended
Original Poster
Join Date: Jan 2018
Posts: 78
I have been following this thread with both interest and surprise.
I would only wish to make two observations:
1. In my life experience (which at age 66 is not inconsiderable), the behaviour of someone in a conversation is to a large extent influenced by the behaviour of the other party. In other words: I find it hard to believe that an EK supervisor would have come out 'screaming and shouting' if there had not been something to influence him doing so. It would have been interesting to watch the communication from the moment you arrived at the desk.
2. As also pointed out by others: Your title thread asks a question. You have been given a lot of opinion in response. But your reaction seems to suggest that you would only expect an unqualified "No" as an answer. There seem to be a certain lack of 'open mind'.
I would only wish to make two observations:
1. In my life experience (which at age 66 is not inconsiderable), the behaviour of someone in a conversation is to a large extent influenced by the behaviour of the other party. In other words: I find it hard to believe that an EK supervisor would have come out 'screaming and shouting' if there had not been something to influence him doing so. It would have been interesting to watch the communication from the moment you arrived at the desk.
2. As also pointed out by others: Your title thread asks a question. You have been given a lot of opinion in response. But your reaction seems to suggest that you would only expect an unqualified "No" as an answer. There seem to be a certain lack of 'open mind'.
1. As I said before, when he said they’re marking me as a no show, and then I started saying how can I be a no show when I was affected by the accident? What was I suppose to do? And I began questioning his ruling, this is when he became enraged, started yelling, and was really disrespectful. Some humans in powerful positions do become unreasonable and cruel when their decisions are questioned or challenged, even in an innocent manner which is what happened here.
2. I’m fine with someone saying I’m in the wrong with a reasonable and succinct point. I’m not here to argue with anyone, I want fair criticism and I am open minded. But when certain members blame me for “going to the bathroom” and basically existing it becomes quite frustrating.
Feb 7, 2018, 8:02 am
#145
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,616
Frankly, even @DYKWIA has crossed the line in my opinion, but I have not engaged him, so saying that I’ve argued with “everyone” who disagrees with me is not true.
Feb 7, 2018, 8:11 am
#146
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Feb 7, 2018, 10:08 am
#147
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
Thank you for this welcoming conversation piece to the thread. It’s very helpful.
This is only further proof you have been nothing more than a bully towards me this entire thread page after page after page. It was my fault because I had to go to the bathroom, remember?
And yes, it is your fault for not planning your restroom usage like an adult. Most reasonable people would have taken care of business before starting to land in order to avoid delays, discomfort, or both.
Of course I asked for other people’s opinions, and I have been very open to hearing criticisim. If you’ve noticed I have not argued directly with anyone in the thread who disagreed with me, or who said something negative towards me, or about me. I welcome criticism, and want to hear others thoughts.
Feb 7, 2018, 10:32 am
#148
Join Date: Oct 2014
Location: Europe
Programs: EK plat, ex-FB gold, Accor plat
Posts: 1,076
In your very first post, you said that you were "somewhat familiar with DXB". So, are you or are you not ?
Such approximation can be a killer, as some people here are truly familiar with DXB, which doesn't mean that they are EK-fanatics though.
Such approximation can be a killer, as some people here are truly familiar with DXB, which doesn't mean that they are EK-fanatics though.
Feb 7, 2018, 10:33 am
#149
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,616
