[NEWBIE LOUNGE] Ask Your Questions Here (Flame Free) 2018
Oct 1, 2018, 4:26 am
#556
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Seems silly as the upfare from Saver to Flex is likely the same or less than an extra legroom seat for even just one flight (this is the case ex CPT, extra legroom seat is R1500 or so, while Saver to Flex fare difference is usually around R400)
Oct 1, 2018, 5:29 am
#557
Join Date: Feb 2017
Location: AU
Posts: 46
Then I might have overheard wrong.
Oct 2, 2018, 11:30 am
#558
Join Date: Feb 2017
Location: AU
Posts: 46
Upgrade availability shown when booking ticket online
Is this a new feature or has it been there for a while and I just realised it now?
Oct 2, 2018, 11:38 am
#559
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Oct 2, 2018, 4:11 pm
#560
Join Date: Oct 2018
Posts: 2
Emirates Miles
Hi, any suggestions on the best way to utilise Emirates miles. I see people booking Emirates using Alaska miles on first and spending only 85k miles and yet when I search it direct with Emirates it wants to charge an exorbitant amount of miles. Any clues?? Thanks a mill.
Oct 3, 2018, 1:04 am
#561
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,617
Hi, any suggestions on the best way to utilise Emirates miles. I see people booking Emirates using Alaska miles on first and spending only 85k miles and yet when I search it direct with Emirates it wants to charge an exorbitant amount of miles. Any clues?? Thanks a mill.
If you have EK miles, then you are stuck with paying what the Emirates website shows.
Oct 3, 2018, 7:47 am
#562
Join Date: Jul 2006
Location: London
Posts: 778
So, I am posting this in the newbie section as it's something that I must admit I haven't encountered before... I hold a ticket in A class DUB-DXB[2-day stop]-Africa-DXB[2-day stop]-LHR. The first two sectors have already been flown and I am now left with the Africa-DXB-LHR portion of the ticket. Now, I am trying to change flights on the last sector and get on the DXB-STN flight instead (slightly futile reason in another thread...). The flight shows F4 A2, both when looking up DXB-STN as well as married segments Africa-DXB-STN. Plenty of availability in all other classes too. However, both the TA as wells as EK claim that when they try to make the change, the DXB-STN flight shows zeroed out in all classes. Weird.
A couple of questions for the experts:
1) Has anybody encountered this? Any suggestions on whether there is any workaround? Seems like an odd glitch rather than a married segments issue...
2) The only thing I am thinking is to try to make the change at DXB airport when landing after the Africa-DXB sector, in the hope that with only the DXB-LHR sector left in the booking the change would be easier. Of course availability might be gone by then. Does anybody think that an airport change in DXB might yield better results?
A couple of questions for the experts:
1) Has anybody encountered this? Any suggestions on whether there is any workaround? Seems like an odd glitch rather than a married segments issue...
2) The only thing I am thinking is to try to make the change at DXB airport when landing after the Africa-DXB sector, in the hope that with only the DXB-LHR sector left in the booking the change would be easier. Of course availability might be gone by then. Does anybody think that an airport change in DXB might yield better results?
- Weirdly, nobody at EK was able to figure out why I was experiencing such availability issue. They were able to change my DXB-LHR portion of my partially flown trip to any other LHR flight, but whenever they tried to make a change to the STN flight it showed up as zeroed out in ALL classes and buckets. Same answers from both EK customer service and EK trade support (contacted by my corporate travel desk). A supervisor at EK concluded that it must have been some weird issue or glitch.
- I decided to check again once I had flown the Africa-DXB sector. Surely enough, it then became possible to change to the STN flight.
- By then availability in A class had zeroed out, so I decided to stay on my afternoon DXB-LHR flight. As much as I would have been intrigued to try the new product, I wasn't going to pay >1k more for it AND also lose a few hours of sleep.
Oct 5, 2018, 12:39 pm
#563
Join Date: Oct 2018
Posts: 7
Hi,
Looking for some advice here as Emirates are doing nothing to help me and I can't think of anything else I can do. Scenario: months ago I booked tickets for myself, my wife and two teenage kids to fly from the UK to Tehran via Dubai with Emirates. I chose Emirates as the flight times meant only 1hr 15 mins in Dubai (the less time spent in any airport the better) and the price for the economy seats was reasonable. One week ago Emirates emailed me to say that due to 'operational reasons' they are changing my second flight to a later one meaning we have to spend 7hrs 45 minutes in Dubai airport. Not a pleasant thought and it will cause much inconvenience when we arrive in Tehran. So I rang the helpdesk: no better flights (shorter layover) available. Any chance of upgrading us to business class so we can access the lounge in Dubai? No, we can't do that. Okay then, any chance of just giving us lounge access as a goodwill gesture so we have somewhere comfortable to spend your imposed 7hrs 45 minutes? No, we cant do that either. So what can you do, I asked. Nothing. They suggested I email a complaint to Emirates customer services via the online feedback form. I did so. I got an automated response to say that had been received and since then nothing. As a last option I phoned Emirates customer services in London earlier today. Yes, sure enough, they can do nothing either. The final nail for me was being told that I could expect to wait 30 working days for a response from customer services but I shouldn't expect anything as its in Emirates small print that they can impose these changes.
My thoughts are that Emirates have imposed a change which has made what should have been a reasonably stress free journey into one which my family are now dreading and they are unwilling to do anything about it. Anyone got any constructive suggestions or know of someone I should be speaking to whom I haven't yet? Thanks.
Looking for some advice here as Emirates are doing nothing to help me and I can't think of anything else I can do. Scenario: months ago I booked tickets for myself, my wife and two teenage kids to fly from the UK to Tehran via Dubai with Emirates. I chose Emirates as the flight times meant only 1hr 15 mins in Dubai (the less time spent in any airport the better) and the price for the economy seats was reasonable. One week ago Emirates emailed me to say that due to 'operational reasons' they are changing my second flight to a later one meaning we have to spend 7hrs 45 minutes in Dubai airport. Not a pleasant thought and it will cause much inconvenience when we arrive in Tehran. So I rang the helpdesk: no better flights (shorter layover) available. Any chance of upgrading us to business class so we can access the lounge in Dubai? No, we can't do that. Okay then, any chance of just giving us lounge access as a goodwill gesture so we have somewhere comfortable to spend your imposed 7hrs 45 minutes? No, we cant do that either. So what can you do, I asked. Nothing. They suggested I email a complaint to Emirates customer services via the online feedback form. I did so. I got an automated response to say that had been received and since then nothing. As a last option I phoned Emirates customer services in London earlier today. Yes, sure enough, they can do nothing either. The final nail for me was being told that I could expect to wait 30 working days for a response from customer services but I shouldn't expect anything as its in Emirates small print that they can impose these changes.
My thoughts are that Emirates have imposed a change which has made what should have been a reasonably stress free journey into one which my family are now dreading and they are unwilling to do anything about it. Anyone got any constructive suggestions or know of someone I should be speaking to whom I haven't yet? Thanks.
Oct 5, 2018, 5:26 pm
#564
Join Date: Nov 2013
Posts: 542
Hi,
Looking for some advice here as Emirates are doing nothing to help me and I can't think of anything else I can do. Scenario: months ago I booked tickets for myself, my wife and two teenage kids to fly from the UK to Tehran via Dubai with Emirates. I chose Emirates as the flight times meant only 1hr 15 mins in Dubai (the less time spent in any airport the better) and the price for the economy seats was reasonable. One week ago Emirates emailed me to say that due to 'operational reasons' they are changing my second flight to a later one meaning we have to spend 7hrs 45 minutes in Dubai airport. Not a pleasant thought and it will cause much inconvenience when we arrive in Tehran. So I rang the helpdesk: no better flights (shorter layover) available. Any chance of upgrading us to business class so we can access the lounge in Dubai? No, we can't do that. Okay then, any chance of just giving us lounge access as a goodwill gesture so we have somewhere comfortable to spend your imposed 7hrs 45 minutes? No, we cant do that either. So what can you do, I asked. Nothing. They suggested I email a complaint to Emirates customer services via the online feedback form. I did so. I got an automated response to say that had been received and since then nothing. As a last option I phoned Emirates customer services in London earlier today. Yes, sure enough, they can do nothing either. The final nail for me was being told that I could expect to wait 30 working days for a response from customer services but I shouldn't expect anything as its in Emirates small print that they can impose these changes.
My thoughts are that Emirates have imposed a change which has made what should have been a reasonably stress free journey into one which my family are now dreading and they are unwilling to do anything about it. Anyone got any constructive suggestions or know of someone I should be speaking to whom I haven't yet? Thanks.
Looking for some advice here as Emirates are doing nothing to help me and I can't think of anything else I can do. Scenario: months ago I booked tickets for myself, my wife and two teenage kids to fly from the UK to Tehran via Dubai with Emirates. I chose Emirates as the flight times meant only 1hr 15 mins in Dubai (the less time spent in any airport the better) and the price for the economy seats was reasonable. One week ago Emirates emailed me to say that due to 'operational reasons' they are changing my second flight to a later one meaning we have to spend 7hrs 45 minutes in Dubai airport. Not a pleasant thought and it will cause much inconvenience when we arrive in Tehran. So I rang the helpdesk: no better flights (shorter layover) available. Any chance of upgrading us to business class so we can access the lounge in Dubai? No, we can't do that. Okay then, any chance of just giving us lounge access as a goodwill gesture so we have somewhere comfortable to spend your imposed 7hrs 45 minutes? No, we cant do that either. So what can you do, I asked. Nothing. They suggested I email a complaint to Emirates customer services via the online feedback form. I did so. I got an automated response to say that had been received and since then nothing. As a last option I phoned Emirates customer services in London earlier today. Yes, sure enough, they can do nothing either. The final nail for me was being told that I could expect to wait 30 working days for a response from customer services but I shouldn't expect anything as its in Emirates small print that they can impose these changes.
My thoughts are that Emirates have imposed a change which has made what should have been a reasonably stress free journey into one which my family are now dreading and they are unwilling to do anything about it. Anyone got any constructive suggestions or know of someone I should be speaking to whom I haven't yet? Thanks.
Oct 5, 2018, 10:17 pm
#565
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,386
Hi,
Looking for some advice here as Emirates are doing nothing to help me and I can't think of anything else I can do. Scenario: months ago I booked tickets for myself, my wife and two teenage kids to fly from the UK to Tehran via Dubai with Emirates. I chose Emirates as the flight times meant only 1hr 15 mins in Dubai (the less time spent in any airport the better) and the price for the economy seats was reasonable. One week ago Emirates emailed me to say that due to 'operational reasons' they are changing my second flight to a later one meaning we have to spend 7hrs 45 minutes in Dubai airport. Not a pleasant thought and it will cause much inconvenience when we arrive in Tehran. So I rang the helpdesk: no better flights (shorter layover) available. Any chance of upgrading us to business class so we can access the lounge in Dubai? No, we can't do that. Okay then, any chance of just giving us lounge access as a goodwill gesture so we have somewhere comfortable to spend your imposed 7hrs 45 minutes? No, we cant do that either. So what can you do, I asked. Nothing. They suggested I email a complaint to Emirates customer services via the online feedback form. I did so. I got an automated response to say that had been received and since then nothing. As a last option I phoned Emirates customer services in London earlier today. Yes, sure enough, they can do nothing either. The final nail for me was being told that I could expect to wait 30 working days for a response from customer services but I shouldn't expect anything as its in Emirates small print that they can impose these changes.
My thoughts are that Emirates have imposed a change which has made what should have been a reasonably stress free journey into one which my family are now dreading and they are unwilling to do anything about it. Anyone got any constructive suggestions or know of someone I should be speaking to whom I haven't yet? Thanks.
Looking for some advice here as Emirates are doing nothing to help me and I can't think of anything else I can do. Scenario: months ago I booked tickets for myself, my wife and two teenage kids to fly from the UK to Tehran via Dubai with Emirates. I chose Emirates as the flight times meant only 1hr 15 mins in Dubai (the less time spent in any airport the better) and the price for the economy seats was reasonable. One week ago Emirates emailed me to say that due to 'operational reasons' they are changing my second flight to a later one meaning we have to spend 7hrs 45 minutes in Dubai airport. Not a pleasant thought and it will cause much inconvenience when we arrive in Tehran. So I rang the helpdesk: no better flights (shorter layover) available. Any chance of upgrading us to business class so we can access the lounge in Dubai? No, we can't do that. Okay then, any chance of just giving us lounge access as a goodwill gesture so we have somewhere comfortable to spend your imposed 7hrs 45 minutes? No, we cant do that either. So what can you do, I asked. Nothing. They suggested I email a complaint to Emirates customer services via the online feedback form. I did so. I got an automated response to say that had been received and since then nothing. As a last option I phoned Emirates customer services in London earlier today. Yes, sure enough, they can do nothing either. The final nail for me was being told that I could expect to wait 30 working days for a response from customer services but I shouldn't expect anything as its in Emirates small print that they can impose these changes.
My thoughts are that Emirates have imposed a change which has made what should have been a reasonably stress free journey into one which my family are now dreading and they are unwilling to do anything about it. Anyone got any constructive suggestions or know of someone I should be speaking to whom I haven't yet? Thanks.
S
Oct 6, 2018, 2:53 am
#566
Join Date: Oct 2018
Posts: 7
Thanks. That was an option but due to the fact that they gave me less than 2 weeks notice and I'd have to travel to a different airport to take alternative flights, thats not an option unfortunately
Oct 6, 2018, 3:19 am
#568
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,617
If it's during the night, consider booking a room at the airside hotel. No need to leave the airport. Alternatively, you can pay for entry at some of the lounges at the airport (Marhaba lounge is one).
Oct 6, 2018, 3:38 am
#569
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,386
This is a very murky area for me but EC261 compensation springs to mind. You are due to depart on an airline from the EU so should be covered. The fact that you have been given less than 14 days notice and are going to be delayed in arriving at your destination from what you originally booked in excess of whatever the ruling suggests should make EK liable for EC261 compensation payment (Euro 600 per pax). They will no doubt fight tooth and nail but according to a recent ruling, a delay in getting to final destination counts and not what the arrival time is in DXB.
Dare I say it.....Have a look on the BA forum. They have a substantial thread/s on EC261 claims. Will give you some ideas and guidance on how to take this forward through legal channels should EK play hardball.
S
Dare I say it.....Have a look on the BA forum. They have a substantial thread/s on EC261 claims. Will give you some ideas and guidance on how to take this forward through legal channels should EK play hardball.
S
Oct 6, 2018, 6:01 am
#570
Join Date: Oct 2018
Posts: 7
What time of day is the stopover? If it's during the day, leave the airport and go into town (taxis are very cheap). Have a leisurely meal and the 7 hour stopover will fly by.
If it's during the night, consider booking a room at the airside hotel. No need to leave the airport. Alternatively, you can pay for entry at some of the lounges at the airport (Marhaba lounge is one).
If it's during the night, consider booking a room at the airside hotel. No need to leave the airport. Alternatively, you can pay for entry at some of the lounges at the airport (Marhaba lounge is one).