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Is EK's Website Having Problem?

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Is EK's Website Having Problem?

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Old Nov 10, 2015, 4:09 am
  #1  
Original Poster
 
Join Date: Jan 2014
Programs: EK - Silver; Accor - Silver; O6 - Gold; BAEC - Silver; Flying Blue; SPG; Krisflyer
Posts: 506
Is EK's Website Having Problem?
Was trying to check available flights for my next trip. After EK site went through the "checking" page, the select flight page was just blank.

Anybody facing the same problem since yesterday?
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Old Nov 10, 2015, 4:54 am
  #2  
 
Join Date: May 2008
Location: PIS
Programs: BAEC Blue, and anything Amex Plat are dishing out
Posts: 253
Won't let me login at all - keeps looping at captcha
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Old Nov 10, 2015, 4:56 am
  #3  
 
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
Not that specific problem - but the reality is that barely a week/month goes by without seeing a report of one problem or another affecting the EK site....

My own particular "favourite" is the tiresome silly error messages that pop up just after you've gone through the long process of selecting flights/dates/fare types in order to price up a multi-city itin.

Mostly ok for the straightforward stuff.
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Old Nov 10, 2015, 5:13 am
  #4  
 
Join Date: Jan 2013
Programs: Skywards Gold
Posts: 84












I give up ;-)
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Old Nov 10, 2015, 5:32 am
  #5  
 
Join Date: Nov 2014
Location: MAA
Programs: EK Gold, BA Silver
Posts: 130
Originally Posted by lighthand
Was trying to check available flights for my next trip. After EK site went through the "checking" page, the select flight page was just blank.

Anybody facing the same problem since yesterday?
Yes, been having the same issue since yesterday when searching from homepage.

Works fine when I search through the main 'Make a booking' page though.
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Old Nov 10, 2015, 6:45 am
  #6  
 
Join Date: Jan 2013
Programs: Skywards Gold
Posts: 84
Originally Posted by weasel07

I give up ;-)
And they've reverted back to the old CAPTCHA codes...
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Old Nov 10, 2015, 6:53 am
  #7  
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Join Date: Jan 2014
Programs: EK - Silver; Accor - Silver; O6 - Gold; BAEC - Silver; Flying Blue; SPG; Krisflyer
Posts: 506
Originally Posted by MosquesAndKebabs
Yes, been having the same issue since yesterday when searching from homepage.

Works fine when I search through the main 'Make a booking' page though.
Very strange that they are still facing all these IT problems, I thought it should have been fully tested and relatively bug free by now.
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Old Nov 10, 2015, 7:39 am
  #8  
 
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,831
maybe they can use the 1200AED they owe me towards their terrible IT.
m3red is offline  
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Old Nov 10, 2015, 7:55 am
  #9  
 
Join Date: May 2006
Location: New York
Programs: SPG Platinum, AA 2.0 MM, DL Plat, Hertz Plat, LY Gold
Posts: 1,602
I can't even check mileage availability. Every time I try it logs me out
damaxer91 is offline  
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Old Nov 10, 2015, 10:41 am
  #10  
 
Join Date: Jan 2010
Posts: 9,307
There's certainly some meddling going on. I'm sure a fare tracker option came up when I was browsing the other night, but I can't get it back again. Anyone else seen it?
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Old Nov 10, 2015, 7:33 pm
  #11  
 
Join Date: Nov 2013
Posts: 5,454
Originally Posted by ft101
There's certainly some meddling going on. I'm sure a fare tracker option came up when I was browsing the other night, but I can't get it back again. Anyone else seen it?
Tinkering with new features on a live/production server environment?

Ha ha ha, EK IT...
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Old Nov 10, 2015, 10:57 pm
  #12  
Bau
 
Join Date: Jun 2015
Posts: 39
Originally Posted by eternaltransit
Tinkering with new features on a live/production server environment?
Or maybe testing new features on selected routes and specific customers before roll out
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Old Nov 10, 2015, 11:21 pm
  #13  
 
Join Date: Jul 2014
Programs: Skywards
Posts: 946
heard the will implement a web chat to the homepage...

yesterday and the day before all captchas didnt work (for me) annoying
kuroko is offline  
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Old Nov 10, 2015, 11:21 pm
  #14  
 
Join Date: Nov 2013
Posts: 5,454
Originally Posted by Bau
Or maybe testing new features on selected routes and specific customers before roll out
I'd argue that QA or Staging environments are the place to make sure that your deployment to specific customers before full roll out actually works, rather than doing your testing on the live environment! After all, how much testing can you actually do if you end up breaking the site! Plus there's also the irritating thing that customers actually want to use the existing site as well...!

I think the definition of "test" at EK is a bit too broad!
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Old Nov 10, 2015, 11:40 pm
  #15  
Bau
 
Join Date: Jun 2015
Posts: 39
Originally Posted by eternaltransit
After all, how much testing can you actually do if you end up breaking the site!
I really doubt that all of the issues reported here are actually related to what ft101 was talking about.
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