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Old Oct 13, 2015 | 5:45 am
  #1  
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Downgrade options

My flight back from Phuket has just been downgraded to a 2 class.

Any chance of EK re routing me via bkk with a pg connection?
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Old Oct 13, 2015 | 6:42 am
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Originally Posted by m3red
My flight back from Phuket has just been downgraded to a 2 class.

Any chance of EK re routing me via bkk with a pg connection?
shouldn't be a problem as it would be on the same fare anyway (given that PG has availability) so no real extra costs for EK (despite the PG sector)
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Old Oct 13, 2015 | 6:54 am
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Originally Posted by kuroko
shouldn't be a problem as it would be on the same fare anyway (given that PG has availability) so no real extra costs for EK (despite the PG sector)
They refused. Now I have to fight for the fare difference which luckily is only 1500 aed
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Old Oct 13, 2015 | 6:54 am
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Originally Posted by kuroko
shouldn't be a problem as it would be on the same fare anyway (given that PG has availability) so no real extra costs for EK (despite the PG sector)
It is EK though, so I'm sure they'll find an extra "cost" for you to pay
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Old Oct 13, 2015 | 7:05 am
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Originally Posted by m3red
They refused. Now I have to fight for the fare difference which luckily is only 1500 aed
was it a regular fare? same fare still available? Had the same and full refunded in the end (they will not pay you the fare difference if is more than 48h (I guess)) and bought a C class ticket and upgraded to F where it was possible.
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Old Oct 13, 2015 | 7:17 am
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Originally Posted by kuroko
was it a regular fare? same fare still available? Had the same and full refunded in the end (they will not pay you the fare difference if is more than 48h (I guess)) and bought a C class ticket and upgraded to F where it was possible.
I was on paid f, wife on flex j upgraded to miles. Wife easy 39k miles back me I have no idea.

I only found out due to exper flyer. They didn't contact me - the fare difference is 3k aed return or 1500 each way so I'm expecting 1500 aed back.
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Old Oct 13, 2015 | 7:30 am
  #7  
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Originally Posted by m3red
I was on paid f, wife on flex j upgraded to miles. Wife easy 39k miles back me I have no idea.

I only found out due to exper flyer. They didn't contact me - the fare difference is 3k aed return or 1500 each way so I'm expecting 1500 aed back.
They'll probably charge you a 2000AED change fee
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Old Oct 13, 2015 | 7:30 am
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They've done it again...

Was booked on ek22 on 29 Dec and it's been changed to a 2 class!

Fingers crossed for a painless move to ek18 (deep breath)
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Old Oct 13, 2015 | 8:45 am
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most annoying thing is that you do not get an auto mail for the downgrade...

good luck with the fare difference, spent the last time a lot of time and energy - didnt worked in the end.

call again next week, afaik as soon as there is an involuntary change you can full refund or change foc (as I said, this is not a really rerouting, just the interline fare for HKT)
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Old Oct 13, 2015 | 9:26 am
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Originally Posted by kuroko
most annoying thing is that you do not get an auto mail for the downgrade...

good luck with the fare difference, spent the last time a lot of time and energy - didnt worked in the end.

call again next week, afaik as soon as there is an involuntary change you can full refund or change foc (as I said, this is not a really rerouting, just the interline fare for HKT)
Problem is DXB-BKK is more expensive than DXB-HKT, so changing to BKK for F and adding a connection is still going cost additional cash either route m3red takes (refund or change)
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Old Oct 13, 2015 | 9:33 am
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Originally Posted by eternaltransit
Problem is DXB-BKK is more expensive than DXB-HKT, so changing to BKK for F and adding a connection is still going cost additional cash either route m3red takes (refund or change)
he can book dxb ek bkk pg hkt (on one fare) instead of dxb ek hkt - fare should be the same

Last edited by kuroko; Oct 13, 2015 at 9:41 am
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Old Oct 13, 2015 | 9:50 am
  #12  
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Originally Posted by kuroko
he can book dxb ek bkk pg hkt (on one fare) instead of dxb ek hkt - fare should be the same
I can't be bothered changing it. Will accept the downgrade and ask for the fare difference or equivalent miles back.

Ek22 on the other hand I'm not happy with, they seem to be having issues moving us to ek18...
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Old Oct 13, 2015 | 9:56 am
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Originally Posted by kuroko
he can book dxb ek bkk pg hkt (on one fare) instead of dxb ek hkt - fare should be the same
I think I see the problem now - EKs computers are saying no and that DXB-BKK-HKT is not combinable (similarly with various online travel agents), which is of course totally ridiculous given that all the PG flights have EK codes on them.

I agree that the fare should be the same (AEEESAE1) so I was trying to force the booking, but no luck.

m3red I'd recommend popping into an EK office somewhere in DXB and tasking an agent with getting it done!

Failing that there's always getting a full refund and getting a travel agent to sort things out for you - they might even be able to put you on one of the TG flights with an actual J class (or even F seats if you are really lucky)!
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Old Oct 13, 2015 | 10:03 am
  #14  
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Originally Posted by eternaltransit
I think I see the problem now - EKs computers are saying no and that DXB-BKK-HKT is not combinable (similarly with various online travel agents), which is of course totally ridiculous given that all the PG flights have EK codes on them.

I agree that the fare should be the same (AEEESAE1) so I was trying to force the booking, but no luck.

m3red I'd recommend popping into an EK office somewhere in DXB and tasking an agent with getting it done!

Failing that there's always getting a full refund and getting a travel agent to sort things out for you - they might even be able to put you on one of the TG flights with an actual J class (or even F seats if you are really lucky)!
Dxb Hkt is fine we are in f so wouldn't change that.

The return - I wanted pg to a Bkk Dxb first flight but they said they couldn't get the pg fare...

As I said it's annoying but a first world problem and it's only 6 hours... I would prefer f given the flight time though.

Much more annoying is the difficulty in ek22 to ek18 at Xmas - surely it's straightforward even if 18 is more expensive?
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Old Oct 13, 2015 | 10:08 am
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Originally Posted by m3red
Dxb Hkt is fine we are in f so wouldn't change that.

The return - I wanted pg to a Bkk Dxb first flight but they said they couldn't get the pg fare...

As I said it's annoying but a first world problem and it's only 6 hours... I would prefer f given the flight time though.

Much more annoying is the difficulty in ek22 to ek18 at Xmas - surely it's straightforward even if 18 is more expensive?
I doubt EK would give you a free upfare from A class to F class!
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