Originally Posted by m3red

Mine was paid first flex. Notwithstanding all the taxes etc the exact fare difference was 3000 aed.

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I just feel a bit ripped off and being in Dubai with zero recourse is frustrating. Next time this happens ex eu I'm going straight for a claim bypassing customer services and I'd advise anyone else to do the same.

Originally Posted by m3red

For those that are interested this was the final response to my downgrade claim.

We are Emirates we will do what we want...

Our Ref No: DXB.......

Dear Mr M3red

Thank you for your email messages of 29 October and 04 November.

I am sorry to learn that you are disappointed with my response. By explaining and clarifying our position we do not wish for you to have negative feelings about the service provided by Emirates.

As outlined in my previous correspondence, in line with our operating policy, booking references with aircraft configuration changes/schedule changes due to operational reasons are automatically placed on a message queue to be actioned by our Contact Centre staff on priority basis. As this is a queue system, our staff do contact passengers to advise them of the schedule changes. I understand that you identified the change of class in your booking prior to our staff contacting you.

A report from our Global Contact Center team indicates that you wished to travel only on 20 October. Regrettably, our staff were unable to obtain an interline booking with Bangkok Airways, as there was no one-way fare provided by them.

Please allow me to also clarify that our booking module has different subordinate booking classes. To explain fully, a First class fare will have different sub-classes and the fare is calculated depending on the availability at the time of booking. Therefore, on 13 October, when you contacted our Global Contact Center, our staff advised you that the subordinate First Class fare that you were booked under was unavailable from Bangkok. However, a higher subordinate First class fare was available where a difference of fare would apply. However, you preferred to travel in Business class on flight EK379 as you were concerned about transferring your baggage on Emirates.

With regard to your wife's booking, her ticket was issued on 03 August 2015 in First Class on flight EK378 and Business Class on flight EK379. Your ticket was issued 14 August in First Class on both flights EK378 and EK379. May I explain that our airfares are determined by commercial and operational policies and our fares are finalised by our Online Pricing team. The fare construction may vary, depending on the fare basis, point of ticket issuance, season, passenger load factors, route structure, etc. Therefore, in line with our procedures, I can confirm that the refund amount of AED 300 has been correctly calculated in this instance.

If you were advised of a difference in fare of AED 1500 to upgrade online, this would have been applicable for that day only. In the event you paid AED 1500 to avail of the upgrade, a refund of AED 1500 would have applied if you were downgraded to Business Class.

We have demonstrated empathy by offering you and your wife 25,000 Skywards miles, for the events described. Whilst I understand your disappointment, may I take this opportunity to inform you that we do not offer Skywards miles as a matter of course.

I hope that we can now draw this matter to a close, and look forward to welcoming you and your wife onboard our flights when you next travel Emirates.

Yours sincerely,

Customer Affairs

Originally Posted by gillyd22

Shoddy, shoddy, shoddy! I, too, would be most upset at this outcome. Whilst my own experience with EK has, to date, been excellent, I am about to test QR next week!! Like to spread my business even if it means I never make Plat or top tier!!

Originally Posted by m3red

Basically it means if you book first and get j you won't get any money back unless it's an ex Eu flight...

Shambles

Originally Posted by m3red

Basically it means if you book first and get j you won't get any money back unless it's an ex Eu flight...

Shambles

Originally Posted by whimike

EK is ridiculous with these downgrades. When they downgraded be from paid F to J on a CMB-DXB sector they claimed they didn't owe me a penny.

300 AED is similarly ridiculous. I have yet to see a fare from EK where the price difference between J and F is 300 AED.

Originally Posted by m3red

I know - the email is tosh - the fare difference is 1500. Get me an f fare to Phuket that is 300 difference between f and j.

Given how many long haul f flights I've bought this year I'd have thought they would have not been fussed about paying me back what they owe - clearly not bothered about passenger satisfaction or customer service.

I'll have to drink a few more bottles of dp on the way to Cape Town next week.

Originally Posted by m3red

I know - the email is tosh - the fare difference is 1500. Get me an f fare to Phuket that is 300 difference between f and j.

Given how many long haul f flights I've bought this year I'd have thought they would have not been fussed about paying me back what they owe - clearly not bothered about passenger satisfaction or customer service.

Originally Posted by Dave Noble

Perhaps next time, just simply cancel the ticket completely and rebook rather than worry about partial credit. That way you will be charged the correct fare

As far as number of flights purchased, that should have no impact on calculation of refund surely

Originally Posted by kuroko

does anybody know if the demand for F is really so small to HKT?! They downgraded me also on the night flight EK396 from DXB (first they swapped EK378..) just ridiculous, will reroute now via BKK.

Originally Posted by kuroko

does anybody know if the demand for F is really so small to HKT?! They downgraded me also on the night flight EK396 from DXB (first they swapped EK378..) just ridiculous, will reroute now via BKK.

Originally Posted by m3red

Good luck with that...

I'll never pay for f to Hkt ever again after my experience.

Originally Posted by kuroko

I know your story. They calculated me the 'fare difference' aka highest J to lowest A - around 200$ haha.
I'll reroute via BKK and then PG in Business, not interest in another swap on the HKT flight..

Originally Posted by Dave Noble

you could try asking for a refund and just rebooking at whatever business class fare is available rather than allowing EK to calculate a fare difference