Server shortages
#181



Join Date: Oct 2019
Location: PDX, OGG or between the two
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Posts: 3,208
I remember reading here or somewhere else sometime since the "great recession" that it used to be people in the U.S. rarely if ever ate out unless they were on the higher echelons of the economic strata. Then came the chain restaurants that made dining out (relatively more) "affordable" for those on the lower end. The great recession wiped out a lot of these chains when people went back to home cooking to save/cut down debt. One wonders if the same (great wipeout) will happen again. I don't/have ever patronised these places so don't know if they've disappeared or not.
Before the COVID shutdown, my wife and I rarely (5x a year at most) ever ate out (including fast food, not due to not having money, but finding very poor value where we are than what we were used to). We've been tracking our budget and expenditures on everything spent for over half a decade. Food (basics, we pretty much make everything from basics) expenditure is USD 16 per day on which we (2 of us) eat very, very well.
Before the COVID shutdown, my wife and I rarely (5x a year at most) ever ate out (including fast food, not due to not having money, but finding very poor value where we are than what we were used to). We've been tracking our budget and expenditures on everything spent for over half a decade. Food (basics, we pretty much make everything from basics) expenditure is USD 16 per day on which we (2 of us) eat very, very well.
#182

Join Date: Aug 2012
Posts: 7,359
So, the moment Vegas opened up at or around Jan, I flew there weekly just to have my steaks. To my surprise, some whom I had thought I knew very well and have known for 20 years felt I was "insane." While not saying so directly, they intimated that my actions were reckless, selfish and putting "everyone" at risk, just because of my necessity to indulge in great steaks. Not that any of this deterred or mattered to me, but I was surprised by some of their views because I've known some of these people almost 20 years.
By the way, how are the Chicago steakhouses faring? I was very disappointed when David Burke's steakhouse officially closed for good.
#183




Join Date: Feb 2000
Location: Northern California
Programs: UA Premier Gold, 1.5 Million Mile Flyer
Posts: 3,696
I'm one of those who missed restaurant dining. Not sure how long it was, but indoor dining was shut down for a very long time here in San Francisco, and I just don't like dining outdoors; the moment an insect flies around me, my appetite is out the window. And, food delivery doesn't do it for me either--a delivered steak isn't the same as one freshly served.
I know SF was especially strict. Good for you for going to Vegas instead of just hibernating.
#184




Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,639
I'm one of those who missed restaurant dining. Not sure how long it was, but indoor dining was shut down for a very long time here in San Francisco, and I just don't like dining outdoors; the moment an insect flies around me, my appetite is out the window. And, food delivery doesn't do it for me either--a delivered steak isn't the same as one freshly served.
So, the moment Vegas opened up at or around Jan, I flew there weekly just to have my steaks. To my surprise, some whom I had thought I knew very well and have known for 20 years felt I was "insane." While not saying so directly, they intimated that my actions were reckless, selfish and putting "everyone" at risk, just because of my necessity to indulge in great steaks. Not that any of this deterred or mattered to me, but I was surprised by some of their views because I've known some of these people almost 20 years.
By the way, how are the Chicago steakhouses faring? I was very disappointed when David Burke's steakhouse officially closed for good.
So, the moment Vegas opened up at or around Jan, I flew there weekly just to have my steaks. To my surprise, some whom I had thought I knew very well and have known for 20 years felt I was "insane." While not saying so directly, they intimated that my actions were reckless, selfish and putting "everyone" at risk, just because of my necessity to indulge in great steaks. Not that any of this deterred or mattered to me, but I was surprised by some of their views because I've known some of these people almost 20 years.
By the way, how are the Chicago steakhouses faring? I was very disappointed when David Burke's steakhouse officially closed for good.
As far as I'm aware, the steak houses have survived pretty well. I just read an article about Gene & Georgetti's and Gibson's last weekend. And I read another (forget the name) is opening soon. I think most of your favorites will still be here when you come!
I am in complete agreement with you about dining outdoors. It's fine for a summer potluck by the pool, or a quick burger at the drive-in burger joint, but if given a choice, I'll always take indoors. Insects suck too, but the minute the breeze carries my napkin off the table, I'm pissed. As far as carry out goes, fast food or pizza is OK, but we never once had regular restaurant food to go during any part of the lockdown. We never do at any time. **We did eat out many times under tents which were kind of like dining indoors- no wind, and that was tolerable, barely.
#185
FlyerTalk Evangelist




Join Date: May 2008
Location: San Francisco
Programs: GM on VX, UA, AA, HA, AS, SY; Budget Fastbreak; GM with hotels; Waymo; Honda crv; iOS
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Im now of the opinion that casual / fast food places are using the pandemic to end/cease indoor dining in order to save money on staffing and cleaning. Its like how airlines reduced F food service during the pandemic - I believe in this analogy and think that most of us here can empathize. We are lucky that our DQ in Capitola still has counter to-go service to offset the long drive-through queues! We love our blizzards :-)
I used to dine out often pre-pandemic and switched to cooking primarily for the money saving. Even now I still prefer to cook my own meals as much as possible, strictly as a lifestyle change for both money and health. Ill still enjoy restaurant meals with my family and Ill only order food that I cannot cook, such as fried chicken and French fries and eggplant dishes (I lack patience for that time needed to dry the eggplant). I believe that most restaurants are serving Sysco level foods that I can just replicate at home because I have the time to learn what Ive read on Ft for cooking lessons :-)
Every time I hear stories like this I'm amazed. Even in most of CA, there was only a short period- maybe 3-4 months where you couldn't at least eat outside. Plus there were always a few restaurants and bars who refused to comply. We got out plenty except for that 3-4 month period. Many other states were much more lenient.
#186




Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,639
Im now of the opinion that casual / fast food places are using the pandemic to end/cease indoor dining in order to save money on staffing and cleaning. Its like how airlines reduced F food service during the pandemic - I believe in this analogy and think that most of us here can empathize. We are lucky that our DQ in Capitola still has counter to-go service to offset the long drive-through queues! We love our blizzards :-)
#187
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Join Date: Jan 2004
Location: About 45 miles NW of MCO
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Were back at the beach this week, Panama City Beach. We havent lived here for the last 18 months, so its hard to determine the reasons behind any changes. I havent seen any of the better restaurants closed since last summer. Theres always turnover here, marginal venues dont last long but space refills quickly. When summer is over, any place without a local following probably fails. I have noticed later crowds waiting outside for tables at a nearby restaurant. We were at an old favorite last night. It wasnt crowded but business was steady. It has expanded since we last visited 12 months ago. It is a bar, restaurant, gift shop and music venue. There is no table service. It gets by with 4 or 5 employees: 2 cooks, food runner, beertender and shop cashier. Thats no different than when we first walked in 8 years ago. It can handle more than a hundred customers comfortably at any time, maybe 150. The model has always been successful and I suppose even more so under past year restrictions. Of the 5 working, 3 were new. 1 was an owner. There are tip jars at the bar and food counter. I wonder if this is increasingly the future of dining out here. We saw similar operations at Cocoa Beach, Daytona Beach and St Augustine earlier this year. Presumably other restaurant owners are paying attention.
#188

Join Date: Aug 2012
Posts: 7,359
I’m now of the opinion that casual / fast food places are using the pandemic to end/cease indoor dining in order to save money on staffing and cleaning. It’s like how airlines reduced F food service during the pandemic - I believe in this analogy and think that most of us here can empathize. We are lucky that our DQ in Capitola still has counter to-go service to offset the long drive-through queues! We love our blizzards :-)
Vegas appears to be at full staffing and having very little issues attracting talent/help, at least on the strip hotel/casino/restaurants. Of course, it could be because of this town's deeply ingrained tipping culture where they'll likely earn considerably more than unemployment even the heightened benefits. Because of the pandemic, I suspect everyone has been tipping a little extra to help during these challenging times, and likely even more so in Vegas. Even in CA when the extra unemployment benefits end in Sept (?), I expect we'll see a return to normal service staffing levels, assuming demand hasn't been permanently reduced.
#189




Join Date: Apr 2017
Posts: 230
But I'll be honest, I'm getting real sick of eating my own cooking, so once the debt elimination part is done, I'm definitely going back to eating out more. I do wonder how well the restaurants will recover though, I suspect we're still going to lose a lot that have made it so far. Friday night we were at a bar/food type of establishment to eat before going to the minor league baseball game, which is what we'd normally do on a night where we go to those games. Staffing there seemed about what I'd say was normal, but the restaurant never really hit 50% capacity at any point we were in there. Now, on that particular day, capacity was still limited to 50% in our state, but this wasn't an issue where they'd hit that and were turning people away, it was that they weren't getting enough people to even hit that mark in the first place.
#190



Join Date: Oct 2019
Location: PDX, OGG or between the two
Programs: AS Gold
Posts: 3,208
Yeah, obviously the pandemic is/was a terrible thing but it has been interesting "reset" for a lot of people. I had fallen into a routine of stopping by a pub on my way home the majority of work days to finish up work. I work at people's houses everyday but need to finish up some computer work before day's end. I fell into the routine of stopping at the pub when my kids were little since I couldn't get any work done once in the door at home. Well, the pandemic put an end to that and I've lost 20# in the past year due to less beer and unhealthy restaurant food.
#191




Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,639
Yeah, obviously the pandemic is/was a terrible thing but it has been interesting "reset" for a lot of people. I had fallen into a routine of stopping by a pub on my way home the majority of work days to finish up work. I work at people's houses everyday but need to finish up some computer work before day's end. I fell into the routine of stopping at the pub when my kids were little since I couldn't get any work done once in the door at home. Well, the pandemic put an end to that and I've lost 20# in the past year due to less beer and unhealthy restaurant food.
) and a generally healthier lifestyle. My "reset" will hopefully be when my work travel gets back to normal.
#192
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Join Date: Nov 1999
Programs: FB PLT again afater a decade as plebian
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What you discuss here goes so far beyond just restaurants in our society today - Many think things that are a privilege are a right. Of course, all the credit card companies and banks play right into it with slogans like, "Discover Card..... Because Life Won't Wait". Eating out is just terrible from an economic standpoint, largely due to all the items talked about here (high labor cost, etc.). Like so many other things, the ones abusing the privilege of eating out are the ones that can least afford it.
I've heard a similar story, but not tied to the Great Recession, which was in 2008. The whole restaurant craze and celebrity chef thing was going strong before that. In any case, you bring up an interesting point. The higher end restaurants should survive, and of course they usually pay much better too. And I suspect fast food will adapt, as we've discussed here. It's those mid-range chains that are worth watching.
Last edited by YVR Cockroach; Jun 24, 2021 at 2:00 pm
#193
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Join Date: Nov 1999
Programs: FB PLT again afater a decade as plebian
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The flip side of that is people have more disposable income now, according to several studies. People have figured out what I've lived for over 15 years now - that working from home saves you a LOT of money....So will they spend it in restaurants or realize, as you've found, that we can make a lot of things better at home?
I guess there are those who don't enjoy cooking or have the skills who may hold a different viewpoint.
#194




Join Date: Oct 2013
Location: ORD
Programs: UA Silver, Marriott Platinum/LT Platinum, Hilton Gold
Posts: 5,639
I've long held this observation that i can get 70-80% of the quality for 20-30% of the price for most restaurants and dine out/eat out/take out foods.. May take more time but it's more enjoyable and satisfying. I'll splurge on an exquisite meal but the availability where I am is lacking (mostly good or very good, not even superb) and superb to exquisite prices.
I guess there are those who don't enjoy cooking or have the skills who may hold a different viewpoint.
I guess there are those who don't enjoy cooking or have the skills who may hold a different viewpoint.
I love good food. Doesn't matter if I make it at home, eat in a Michelin-starred restaurant or a roadside shack. I happened to move from Chicago to the suburbs just about the time the lockdown started last year. Both those events changed my dining habits drastically. I'm going to restaurants less now, but that's a result of supply rather than demand. If I had the choices that were available to me in the city, I'd go out more. As choice/supply returns for others who didn't move, what will the demand be? In terms of whether this server shortage persists, the answer to that question may matter quite a bit.
#195
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Join Date: Jan 2004
Location: About 45 miles NW of MCO
Programs: Acapulco - Gold, Panama - Red, Timothy Leary 8 Mile High Club
Posts: 31,250
We tried to take the grandkids to Red Robin for late lunch. No go. 45 minute wait with many open tables. Id say the inability to earn top dollar tips has put them low in the server totem pole. They will have to raise wages to compete as the lower prices mean lower tips.

