Originally Posted by
gaobest
I’m now of the opinion that casual / fast food places are using the pandemic to end/cease indoor dining in order to save money on staffing and cleaning. It’s like how airlines reduced F food service during the pandemic - I believe in this analogy and think that most of us here can empathize. We are lucky that our DQ in Capitola still has counter to-go service to offset the long drive-through queues! We love our blizzards :-)
I think you're probably right. Not all, but certainly some are. Partly they found out they could make better margins during the pandemic, and possibly the fact that people are unwilling to come back to work ("server shortage") has been a catalyst to get the restaurants to either end dine-in services or to invest in automation. Automation at fast food and fast casual places, once in place, is likely to stay. I'm not so sure about dine-in though. I think it's temporary and soon the pandemic won't be a convenient excuse. When the place across the street is offering dining service and you aren't that eventually becomes a differentiator, in a bad way. Honestly, around here I haven't noticed many, if any, places that have kept dining rooms closed because of the pandemic. But I only eat inside a fast food restaurant maybe once a year...usually drive through if I do it.