Sep 27, 2014, 4:33 am
Last edit by: eajusa
Applications suspended 11.13.2014 for a "couple weeks".
Harris Bank is now accepting applications for two new consumer Diners Club MasterCards. There is no new account bonus or annual fee waiver. This thread discusses the cards benefits and rewards. Please click HERE to discuss the application process.
Premier $95 annual fee, $35 additional cards, EMV, No foreign transaction fee, Primary CDW, Airport lounge access, $1 = 1 point on all spending.
Elite $300 annual fee, $150 additional cards, EMV, No foreign transaction fees, Primary CDW, Trip Cancellation / Interruption reimbursement, Airport lounge access, $1 = 3 points for grocery stores, supermarkets, drug stores, pharmacies and automobile fuel service stations when you pay at the pump, $1 = 1 point otherwise.
Diners Club Rewards airline and hotel transfer partners are discussed in THIS thread.
Many of the card travel benefits are listed in the Promotions section of the website.
A form to request cards for Authorized Users is HERE.
A form to setup Automatic Payments is HERE.
Differences between the legacy Professional cards and the new Consumer cards:
Mint.com and PersonalCapital.com does NOT currently work with this card however I have confirmed that they will add it once they receive at least 5 requests to do so. So, for those that have the card and use these sites please send a support ticket asking them to add "Diners Club International" at the URL: https://www.bmoharriscreditcards.com...sumer/Login.do . ^
Between the Consumer (personal), Professional (legacy), and Corporate Cards there are a variety of contacts for various needs:
Cardmember Customer Service
1-800-2-DINERS (1-800-234-6377)
Outside the US: 1-514-877-1577
Internet Help Desk
1-877-263-5018 (Mon-Sun, 24 hours a day)
Club Rewards
Customer Contact Center: 1-800-234-4034 (Mon-Sun, 9 a.m. - 9 p.m. ET)
TTY Service for Hearing Impaired Customers
Professional and Consumer Cardmembers: 1-866-889-0889
Corporate Cardmembers (US and Canada): 1-866-859-2089
Corporate Cardmembers (Outside North America): 1-800-976-6037
Corporate Client Services: 1-800-964-9444 (Mon-Fri, 8 a.m. - 8 p.m. ET)
Corporate Sales Group: 1-800-999-9093 (Mon-Fri, 8 a.m. - 5 p.m. ET)
Travel Management Companies
For inquiries and lead referrals please email [email protected]
or call 1-800-999-9093.
Payment Address
Diners Club Professional
P.O. Box 6012
Carol Stream, IL 60197-6012
Diners Club Commercial / Corporate
P.O. Box 5732
Carol Stream, IL 60197-5732
Diners Club Consumer
P.O. Box 6012
Carol Stream, IL 60197-6012
Overnight Payment Address
BancTec Inc.
2100 A Corporate Drive
Addison, IL 60101
Wire transfer payment information
Bank Name: BMO Harris Bank N.A.
Account #: 1982143000
Account Name: Diners Wire Payments
Address: 111 W. Monroe
Chicago, IL 60603
ABA: 071000288
Swift code: HATRUS44
Payable to: Harris/Diners Club (include name/account#)
Cutoff time is 2pm CT
Insurance - Inquiries and Claims
•MasterRental Coverage (Primary Collision Damage Waiver Coverage)
•Purchase Assurance and Extended Warranty
•Common Carrier Accidental Death and Dismemberment Benefits
•Hotel/motel Burglary Coverage
•Travel Assistance Services
•Travel Accident Insurance
•Flight Delay Coverage
•Baggage Delay Coverage
•Lost or Damaged Luggage Coverage
•Master Assist
(US): 1-800-MC-ASSIST (1-800-622-7747)
(Outside the US): 636-722-7111 (collect); or en Español: 1-800-633-4466
RoadAssist Roadside Services
1-877-764-3576
(Outside the US): 904-636-3647 (collect)
Collections
Professional: 1-888-551-4881 (Mon-Fri, 8 a.m. – 8 p.m. ET)
Corporate: 1-888-551-4667 (Mon-Fri, 8 a.m. - 8 p.m. ET)
Consumer: 1-888-551-4881 (Mon-Fri, 8 a.m. – 8 p.m. ET)
Harris Bank is now accepting applications for two new consumer Diners Club MasterCards. There is no new account bonus or annual fee waiver. This thread discusses the cards benefits and rewards. Please click HERE to discuss the application process.
Premier $95 annual fee, $35 additional cards, EMV, No foreign transaction fee, Primary CDW, Airport lounge access, $1 = 1 point on all spending.
Elite $300 annual fee, $150 additional cards, EMV, No foreign transaction fees, Primary CDW, Trip Cancellation / Interruption reimbursement, Airport lounge access, $1 = 3 points for grocery stores, supermarkets, drug stores, pharmacies and automobile fuel service stations when you pay at the pump, $1 = 1 point otherwise.
Diners Club Rewards airline and hotel transfer partners are discussed in THIS thread.
Many of the card travel benefits are listed in the Promotions section of the website.
A form to request cards for Authorized Users is HERE.
A form to setup Automatic Payments is HERE.
Differences between the legacy Professional cards and the new Consumer cards:
- Card type. Professional = charge card; Consumer = credit card
- Foreign transaction fees. Professional 3%; Consumer 0.
- CDW vehicle value cap. Professional = $75,000 (Diners) or $100,000 (Carte Blanche); Consumer = $50,000
- Other insurance. On cursory examination there appears to be differences in the carriers and terms of the other coverages. The Consumer coverages may be a standard package arranged by MasterCard, while the Professional coverages may be inherited from Citi. Someone would need to read carefully side-by-side to find the differences.
Mint.com and PersonalCapital.com does NOT currently work with this card however I have confirmed that they will add it once they receive at least 5 requests to do so. So, for those that have the card and use these sites please send a support ticket asking them to add "Diners Club International" at the URL: https://www.bmoharriscreditcards.com...sumer/Login.do . ^
Between the Consumer (personal), Professional (legacy), and Corporate Cards there are a variety of contacts for various needs:
Cardmember Customer Service
1-800-2-DINERS (1-800-234-6377)
Outside the US: 1-514-877-1577
Internet Help Desk
1-877-263-5018 (Mon-Sun, 24 hours a day)
Club Rewards
Customer Contact Center: 1-800-234-4034 (Mon-Sun, 9 a.m. - 9 p.m. ET)
TTY Service for Hearing Impaired Customers
Professional and Consumer Cardmembers: 1-866-889-0889
Corporate Cardmembers (US and Canada): 1-866-859-2089
Corporate Cardmembers (Outside North America): 1-800-976-6037
Corporate Client Services: 1-800-964-9444 (Mon-Fri, 8 a.m. - 8 p.m. ET)
Corporate Sales Group: 1-800-999-9093 (Mon-Fri, 8 a.m. - 5 p.m. ET)
Travel Management Companies
For inquiries and lead referrals please email [email protected]
or call 1-800-999-9093.
Payment Address
Diners Club Professional
P.O. Box 6012
Carol Stream, IL 60197-6012
Diners Club Commercial / Corporate
P.O. Box 5732
Carol Stream, IL 60197-5732
Diners Club Consumer
P.O. Box 6012
Carol Stream, IL 60197-6012
Overnight Payment Address
BancTec Inc.
2100 A Corporate Drive
Addison, IL 60101
Wire transfer payment information
Bank Name: BMO Harris Bank N.A.
Account #: 1982143000
Account Name: Diners Wire Payments
Address: 111 W. Monroe
Chicago, IL 60603
ABA: 071000288
Swift code: HATRUS44
Payable to: Harris/Diners Club (include name/account#)
Cutoff time is 2pm CT
Insurance - Inquiries and Claims
•MasterRental Coverage (Primary Collision Damage Waiver Coverage)
•Purchase Assurance and Extended Warranty
•Common Carrier Accidental Death and Dismemberment Benefits
•Hotel/motel Burglary Coverage
•Travel Assistance Services
•Travel Accident Insurance
•Flight Delay Coverage
•Baggage Delay Coverage
•Lost or Damaged Luggage Coverage
•Master Assist
(US): 1-800-MC-ASSIST (1-800-622-7747)
(Outside the US): 636-722-7111 (collect); or en Español: 1-800-633-4466
RoadAssist Roadside Services
1-877-764-3576
(Outside the US): 904-636-3647 (collect)
Collections
Professional: 1-888-551-4881 (Mon-Fri, 8 a.m. – 8 p.m. ET)
Corporate: 1-888-551-4667 (Mon-Fri, 8 a.m. - 8 p.m. ET)
Consumer: 1-888-551-4881 (Mon-Fri, 8 a.m. – 8 p.m. ET)
Two new Diners Club USA MasterCards. Applications suspended mid November 2014.
Feb 14, 2015, 4:34 pm
#286
Join Date: Jan 2011
Location: Mountain Time Zone
Programs: AS Million Miler/Marriott Lifetime Titanium/ IGH Ambassador
Posts: 5,991
I think we have passed that point, after all the longer they wait to more potential income they lose I think there is something else going on
Feb 14, 2015, 5:30 pm
#287
Join Date: Aug 2013
Posts: 1,710
Folks the one thing you need to learn is BMO/Harris seems to working on glacial time frames, there is no other way to describe it. I was locked for five weeks and now closed for two weeks (seven weeks total), still zero communications from Diner's. No emails, no phone calls, no snail mail in seven weeks. The only reason I know I am closed is that I did a test transaction when I saw the AF refund on my account and saw account closed on transaction history. If you are in a hurry than Diner's ain't for you. My guess is, since they haven't bothered yet to communicate the Elite closures to most folks who are closed you got some time to wait before they reopen applications. Basically it is like working with a small credit union sans the charm.
Feb 14, 2015, 7:36 pm
#288
Join Date: Jan 2010
Posts: 1,708
Folks the one thing you need to learn is BMO/Harris seems to working on glacial time frames, there is no other way to describe it. I was locked for five weeks and now closed for two weeks (seven weeks total), still zero communications from Diner's. No emails, no phone calls, no snail mail in seven weeks. The only reason I know I am closed is that I did a test transaction when I saw the AF refund on my account and saw account closed on transaction history. If you are in a hurry than Diner's ain't for you. My guess is, since they haven't bothered yet to communicate the Elite closures to most folks who are closed you got some time to wait before they reopen applications. Basically it is like working with a small credit union sans the charm.
Feb 14, 2015, 8:00 pm
#289
Join Date: Aug 2013
Posts: 1,710
It is true Premier's have mostly had no trouble (other than those who violated the undocumented one card product rule). But that doesn't really give you any data on the speed of of BMO since the Premier's haven't had to deal with BMO mostly. Given how long it took BMO to open up apps in the first place after buying Diner's to what has transpired mostly with the Elites recently, I see nothing to indicate that BMO moves with any alacrity, that said I truly hope I am wrong :-).
Feb 18, 2015, 7:47 am
#291
Join Date: Jan 2014
Location: Phoenix, AZ
Programs: DL Diamond, AS MVP Gold 75k, AA Platinum, SPG/Marriott Platinum
Posts: 93
I'll give everyone a friendly warning here. If you opened an account during that window last fall (like I did), every account is being "reviewed" for usage and closure, not just for MS. I just got the "account review" when I tried to use my card last night (and it was denied) and was told that my account was under review and could not be used until that process was done.
Despite zero MS activity and payments in full after each month's activity, after taking it all the way up the latter to "senior" account management, I finally got "Amy" to admit that it was due to how their application process was and now they are literally going back to each application/account and back stipping for income, financials, etc. to support the account limits, etc. When I asked her for a time frame when mine might be done, she had no idea as another department was doing that. Good time to move out all my Diners points to Alaska or wherever now..... because this sounds like it's going to be worse than an Amex financial review.
Despite zero MS activity and payments in full after each month's activity, after taking it all the way up the latter to "senior" account management, I finally got "Amy" to admit that it was due to how their application process was and now they are literally going back to each application/account and back stipping for income, financials, etc. to support the account limits, etc. When I asked her for a time frame when mine might be done, she had no idea as another department was doing that. Good time to move out all my Diners points to Alaska or wherever now..... because this sounds like it's going to be worse than an Amex financial review.
Feb 18, 2015, 8:28 am
#292
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
This makes some sense because the assigned credit limits reported here were out of line with other issuers. This card was just cycled out of Ms mia's wallet, is there a way to know that the card is under review aside from trying to use it? Is the online account locked or visibly flagged? She won't have any problem documenting her income etc, but we would like to have the matter resolved before our next international trip.
Last edited by mia; Feb 18, 2015 at 8:52 am
Feb 18, 2015, 9:08 am
#295
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
The C.A.R.D. Act may not permit the issuer to change the terms of the card during the first 12 months, and the credit limit would be part of the terms. I suppose the cardholder could call and ask to have the limit reduced, but (assuming they would agree) you would have to guess what limit their review would approve, and further assume that the reduced limit would make a difference to the outcome.
Feb 18, 2015, 10:03 am
#296
Join Date: Oct 2014
Programs: All of them
Posts: 1,664
The C.A.R.D. Act may not permit the issuer to change the terms of the card during the first 12 months, and the credit limit would be part of the terms. I suppose the cardholder could call and ask to have the limit reduced, but (assuming they would agree) you would have to guess what limit their review would approve, and further assume that the reduced limit would make a difference to the outcome.
Feb 18, 2015, 10:21 am
#297
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
I suppose the issuer can reduce the limit for cause, but perhaps not because they simply made a mistake and aren't comfortable. I will discuss it with Ms mia, it's her account, but I expect she will just want to wait and see because we have sufficient other accounts with similar features.
Feb 18, 2015, 10:32 am
#298
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,508
It probably wouldn't be too bad if they closed my DC card but I would still be a bit bummed. Since Chase has Apple Pay support, the only two missing features from my CSP would be lounge access and chip and PIN, the latter being the most important for me. I'd probably just go back to using that card for everything instead.
SJLandsverk, did the CSR tell you whether it was Elite or Premier (or both) that they were locking and reviewing?
SJLandsverk, did the CSR tell you whether it was Elite or Premier (or both) that they were locking and reviewing?
Feb 18, 2015, 11:39 am
#299
Join Date: Jan 2014
Location: Phoenix, AZ
Programs: DL Diamond, AS MVP Gold 75k, AA Platinum, SPG/Marriott Platinum
Posts: 93
It probably wouldn't be too bad if they closed my DC card but I would still be a bit bummed. Since Chase has Apple Pay support, the only two missing features from my CSP would be lounge access and chip and PIN, the latter being the most important for me. I'd probably just go back to using that card for everything instead.
SJLandsverk, did the CSR tell you whether it was Elite or Premier (or both) that they were locking and reviewing?
SJLandsverk, did the CSR tell you whether it was Elite or Premier (or both) that they were locking and reviewing?
!) Supposed to get an answer in 48 hours if I get to keep it and/or anywhere near the limit I have/had (50k).