Nov 30, 2018, 8:49 am
Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]
Mar 13, 2013, 7:39 am
#421
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Two days ago My wife, daughter, and I were traveling MSP - LAX - KOA - HNL on award tickets. The first segments were DL and the final segment was HA. The segment from LAX to KOA was very oversold. Delta was offering $400. I volunteered if they could put us on the next flight to HNL. The Delta GA said they would not offer me any comp because it was a more direct flight. Against my better judgement I accepted because I would arrive in HNL two hours earlier. I asked the GA if she would guarantee that our checked luggage would follow. She said yes. So we took the offer of going direct from LAX to HNL. Well our luggage did not arrive. Our luggage arrived 24 hours later to our hotel in HNL.
So is there any recourse for the inconvenience they caused me for no luggage for a day and the hassle of me having to track it down? Also it irritates me that they would not offer me any comp because I was on award tickets but they kept offering others $400, free hotels, and transportation.
So is there any recourse for the inconvenience they caused me for no luggage for a day and the hassle of me having to track it down? Also it irritates me that they would not offer me any comp because I was on award tickets but they kept offering others $400, free hotels, and transportation.
You can claim for delayed bags but you need receipts for buying necessities.
Mar 13, 2013, 8:32 am
#422
Join Date: Apr 2010
Location: Boston
Programs: AA Plat Exec
Posts: 447
I got $300 for a direct flight rebooking (on US Airways) that got me home 2 hours earlier than with my original routing (which had 1 connection), without asking for it.
Mar 13, 2013, 8:47 am
#423
Join Date: Jan 2010
Programs: AA Plat 2MM/UA G MM/DL MM DM 2015/BA Silver/Hyatt Diamond
Posts: 3,103
As for delayed luggage, I've never sent receipts - I simply told them what my out of pocket expenses were and got a check - has happened only twice in the past 4 years with Delta - but YMMV.
Mar 13, 2013, 8:50 am
#424
Join Date: Oct 2000
Location: LAX
Programs: AA Platinum, DL Platinum, UA Gold, Bonvoy Lifetime Titanium, Hyatt Explorist
Posts: 605
[QUOTE=alben;20410680]Two days ago My wife, daughter, and I were traveling MSP - LAX - KOA - HNL on award tickets. The first segments were DL and the final segment was HA. The segment from LAX to KOA was very oversold. Delta was offering $400. I volunteered if they could put us on the next flight to HNL. The Delta GA said they would not offer me any comp because it was a more direct flight. Against my better judgement I accepted because I would arrive in HNL two hours earlier. I asked the GA if she would guarantee that our checked luggage would follow. She said yes. So we took the offer of going direct from LAX to HNL. Well our luggage did not arrive. Our luggage arrived 24 hours later to our hotel in HNL.
So is there any recourse for the inconvenience they caused me for no luggage for a day and the hassle of me having to track it down? Also it irritates me that they would not offer me any comp because I was on award tickets but they kept offering others $400, free hotels, and transportation.[/QUOTE]
I would have said no, only with comp. BTW it wasn't because you had award seats, its just games that delta plays. They act like they are doing you a favor.
So is there any recourse for the inconvenience they caused me for no luggage for a day and the hassle of me having to track it down? Also it irritates me that they would not offer me any comp because I was on award tickets but they kept offering others $400, free hotels, and transportation.[/QUOTE]
I would have said no, only with comp. BTW it wasn't because you had award seats, its just games that delta plays. They act like they are doing you a favor.
Mar 13, 2013, 8:54 am
#425
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,062
You can always try to negotiate something, but just be aware that you don't really have a lot of bargaining power.
Mar 13, 2013, 9:09 am
#427
Join Date: Jan 2010
Programs: AA Plat 2MM/UA G MM/DL MM DM 2015/BA Silver/Hyatt Diamond
Posts: 3,103
However, if they end up doing an IDB and get you in earlier than your original flight, they owe you nothing. No IDB compensation is mandated if they get you to your final destination within an hour or earlier of your originally scheduled arrival.
You can always try to negotiate something, but just be aware that you don't really have a lot of bargaining power.
You can always try to negotiate something, but just be aware that you don't really have a lot of bargaining power.
(1) No compensation is required if the carrier offers alternate transportation that, at the time the arrangement is made, is planned to arrive at the airport of the passenger's first stopover, or if none, the airport of the passenger's final destination not later than one hour after the planned arrival time of the passenger's original flight;
There are many reasons why a passenger may want to refuse a more direct routing - I for one have made that decision to allow me time to have a telecon mid-trip that would not have been possible had I flown direct. I planned the layover for that reason. I also planned a slightly longer connect at ATL to allow dinner at One Flew South prior to an ongoing flight to the west coast. In both situations, a reroute to a direct flight would not have been desirable and I would have declined a reroute without compensation and had it happened under IDB I would have argued for IDB compensation.
Mar 13, 2013, 9:20 am
#428
Join Date: Apr 2010
Location: Boston
Programs: AA Plat Exec
Posts: 447
It depends on a case by case basis. Let's say you have to meet friends at the destination airport, getting there sooner may not be a benefit (lex: it does not have a SkyClub lounge so i would rather have 2hr layover to an airport that have a lounge). Or let's say I had secured EC seats on both flight. With the direct rebooking, I could end up in a middle seat that does not recline... In that case, I would have a point to negotiate a compensation.
Mar 13, 2013, 9:24 am
#429
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,062
That's not exactly accurate - especially in this case. No IDB compensation is required if:
In this case, KOA was the first stopover and thus in the case detailed here (direct flight to the final destination) does not meet the "no IDB comp" requirements.
There are many reasons why a passenger may want to refuse a more direct routing - I for one have made that decision to allow me time to have a telecon mid-trip that would not have been possible had I flown direct. I planned the layover for that reason. I also planned a slightly longer connect at ATL to allow dinner at One Flew South prior to an ongoing flight to the west coast. In both situations, a reroute to a direct flight would not have been desirable and I would have declined a reroute without compensation and had it happened under IDB I would have argued for IDB compensation.
In this case, KOA was the first stopover and thus in the case detailed here (direct flight to the final destination) does not meet the "no IDB comp" requirements.
There are many reasons why a passenger may want to refuse a more direct routing - I for one have made that decision to allow me time to have a telecon mid-trip that would not have been possible had I flown direct. I planned the layover for that reason. I also planned a slightly longer connect at ATL to allow dinner at One Flew South prior to an ongoing flight to the west coast. In both situations, a reroute to a direct flight would not have been desirable and I would have declined a reroute without compensation and had it happened under IDB I would have argued for IDB compensation.
"Stopover means a deliberate interruption of a journey by the passenger, scheduled to exceed 4 hours, at a point between the place of departure and the final destination."
Mar 13, 2013, 9:30 am
#430
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,062
It depends on a case by case basis. Let's say you have to meet friends at the destination airport, getting there sooner may not be a benefit (lex: it does not have a SkyClub lounge so i would rather have 2hr layover to an airport that have a lounge). Or let's say I had secured EC seats on both flight. With the direct rebooking, I could end up in a middle seat that does not recline... In that case, I would have a point to negotiate a compensation.
Mar 13, 2013, 10:18 am
#431
Join Date: Jan 2010
Programs: AA Plat 2MM/UA G MM/DL MM DM 2015/BA Silver/Hyatt Diamond
Posts: 3,103
Sorry, but you are the one who is not exactly accurate as DOT has helpfully defined the term "stopover".
"Stopover means a deliberate interruption of a journey by the passenger, scheduled to exceed 4 hours, at a point between the place of departure and the final destination."
"Stopover means a deliberate interruption of a journey by the passenger, scheduled to exceed 4 hours, at a point between the place of departure and the final destination."
This is interesting in that an airline could, if they wanted, avoid paying any compensation in a variety of cases. On Delta there are dozens of routings that include ATL or MSP or DTW as transfer points between the East Coast and West Coast. In the case when LGA-ATL is oversold, Delta could reroute my LGA-ATL-SAN to go LGA-MSP-SAN as long as I arrive within an hour of my original schedule. For the morning flights as an example, I would go from 757's and a sedate 2.5 hours at ATL to Mad Dogs through MSP with a 65 minute connection.
Worse, had I booked the KGA-MSP-SAN, I could end up being traded to a 37 minute connect in DTW arriving SAN earlier. Had I wanted to have a short connect in DTW, I would have booked it but at my age, 37 minutes between airplanes at DTW is an experience I purposely avoid.
Rerouting a passenger against their wishes is a non-compensable IDB. This would stink if you had plans at the connecting airport....or if the passenger preferred the original routing.
Mar 13, 2013, 4:29 pm
#432
Join Date: Mar 2011
Programs: Delta Skymiles
Posts: 1,982
I think when you start playing the game, you just have to know that's what it is. They don't care about you, they care about filling the plane and moving on with their lives. If you feel you are entitled to huge benefits financially or otherwise because you're taking the flight one hour later, or thirty minutes earlier that's silly...provided you have "volunteered" and not been forced to do this. If you don't like what they are offering, you can always say no.
Interestingly enough, anyone know how they determine involuntary bumps? Does it relate t check in time? Or if you have a seat?
Interestingly enough, anyone know how they determine involuntary bumps? Does it relate t check in time? Or if you have a seat?
Mar 13, 2013, 4:51 pm
#433
Join Date: May 2012
Location: MSP
Programs: Delta Skymile DM, Marriott Platinum, PC Gold, Avis Chairman's Club, National EE
Posts: 728
Not true in my experience. A number of times, I have received compensation and gotten home early!
Mar 14, 2013, 5:01 pm
#434
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Me too. A few years ago I took a bump off the SMF-SLC portion of a SMF-SLC-PHX routing and was put on a US SMF-PHX nonstop arriving home several hours early and received a $200 voucher. As others have said, it's all about what you negotiate. Frankly, I'd say "thanks but no thanks" and hope they got desperate and changed their position.
Mar 15, 2013, 1:02 pm
#435
Join Date: Oct 2000
Location: LAX
Programs: AA Platinum, DL Platinum, UA Gold, Bonvoy Lifetime Titanium, Hyatt Explorist
Posts: 605
Yes - you are correct. My bad.
This is interesting in that an airline could, if they wanted, avoid paying any compensation in a variety of cases. On Delta there are dozens of routings that include ATL or MSP or DTW as transfer points between the East Coast and West Coast. In the case when LGA-ATL is oversold, Delta could reroute my LGA-ATL-SAN to go LGA-MSP-SAN as long as I arrive within an hour of my original schedule. For the morning flights as an example, I would go from 757's and a sedate 2.5 hours at ATL to Mad Dogs through MSP with a 65 minute connection.
Worse, had I booked the KGA-MSP-SAN, I could end up being traded to a 37 minute connect in DTW arriving SAN earlier. Had I wanted to have a short connect in DTW, I would have booked it but at my age, 37 minutes between airplanes at DTW is an experience I purposely avoid.
Rerouting a passenger against their wishes is a non-compensable IDB. This would stink if you had plans at the connecting airport....or if the passenger preferred the original routing.
This is interesting in that an airline could, if they wanted, avoid paying any compensation in a variety of cases. On Delta there are dozens of routings that include ATL or MSP or DTW as transfer points between the East Coast and West Coast. In the case when LGA-ATL is oversold, Delta could reroute my LGA-ATL-SAN to go LGA-MSP-SAN as long as I arrive within an hour of my original schedule. For the morning flights as an example, I would go from 757's and a sedate 2.5 hours at ATL to Mad Dogs through MSP with a 65 minute connection.
Worse, had I booked the KGA-MSP-SAN, I could end up being traded to a 37 minute connect in DTW arriving SAN earlier. Had I wanted to have a short connect in DTW, I would have booked it but at my age, 37 minutes between airplanes at DTW is an experience I purposely avoid.
Rerouting a passenger against their wishes is a non-compensable IDB. This would stink if you had plans at the connecting airport....or if the passenger preferred the original routing.