Nov 30, 2018, 8:49 am
Last edit by: ryandc99
Link to open 2020 and beyond version of this thread:
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
https://www.flyertalk.com/forum/delt...20-beyond.html
My (LoganFlyer's) guide to maximizing your bump chances on Delta:
https://www.flyertalk.com/forum/30484249-post1713.html
(The concise version:
1. Use the App to see if more people are looking for seats than there are seats available. As part of the Customer Commitment, gate agents, phone res agents, and tickets agents must tell you if a flight is overbooked if you ask. (They don't need to say by how many seats.)
2. Do everything you can to get on the volunteer list through OLCI or a kiosk at the airport, since some GAs use that list.
3. Talk to the GA as soon as the gate opens up--don't wait for them to make an announcement.
4. Don't be afraid to negotiate with the GA.)
Compensation: “Bumps” — Voluntary and Involuntary Denied Boarding [2000-2019]
Nov 25, 2018, 2:51 pm
#1711
Join Date: Nov 2013
Programs: Delta diamond, SPG platinum, Hyatt diamond
Posts: 351
$500 Mdw-msp
Flight was oversold by 1 and everyone showed up. They couldn’t get me out tonight but I was able to grab a direct flight on southwest instead so it worked out fine and the tickets were the same cost.
Nov 25, 2018, 2:57 pm
#1712
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,212
Just curious if you gave up an upgrade as a Diamond? Still worth the $500, but worth factoring in.
Nov 25, 2018, 4:04 pm
#1713
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
They were soliciting volunteers at kiosk baggage check about 3 hours before flight on the 359 (a treat!) on ATL-DTW early afternoon Saturday but cleared a big bunch of standbys and still left with three open seats, if I read the monitor correctly.
Nov 25, 2018, 4:06 pm
#1714
Join Date: Nov 2018
Posts: 2
Quick question
Let’s say GA was looking for 4 volunteers starting at $400 and I was the first and only one to volunteer. Eventually comp goes up to $800 for 3 additional volunteers. In this case do I also get $800 even though I first volunteered at $400?
Nov 25, 2018, 4:09 pm
#1715
Join Date: Sep 2005
Location: Now in SLC
Programs: DL GM 1MM, MR LT Titanium
Posts: 4,118
Yes you do.
Nov 25, 2018, 5:56 pm
#1717
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,212
Nov 25, 2018, 7:12 pm
#1718
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
We've had limited reports of some people have to ask/verbalize this request prior to receiving their voucher.
I believe years ago there was even a case where a person had to escalate to a Red Coat to get their offer matched to the highest.
Obviously it is very rare - but my point is - please don't be complacent about it. Be polite but make sure you pay attention if you'd like to maximize what you get out of it.
I believe years ago there was even a case where a person had to escalate to a Red Coat to get their offer matched to the highest.
Obviously it is very rare - but my point is - please don't be complacent about it. Be polite but make sure you pay attention if you'd like to maximize what you get out of it.
Nov 25, 2018, 8:55 pm
#1719
Join Date: Nov 2013
Programs: Delta diamond, SPG platinum, Hyatt diamond
Posts: 351
Nov 25, 2018, 9:54 pm
#1720
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Nov 26, 2018, 5:42 am
#1721
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,212
Nov 26, 2018, 7:48 am
#1722
Join Date: Mar 2013
Location: LBB
Programs: UA 1K 1MM ★G | Marriott LTT | Hilton ♦ | Hertz PC | Global Entry TSA Pre ✓
Posts: 2,820
Nov 26, 2018, 1:17 pm
#1723
Join Date: Oct 2007
Location: DCA
Programs: DL DM, AA EXP, various hotel
Posts: 2,227
Nov 26, 2018, 7:09 pm
#1724
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,212
Nov 26, 2018, 10:00 pm
#1725
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
Generally, yes, but it's always best to tell the agent that you want the largest amount anyone gets.