Fare Class No Longer a Factor in Upgrade Priority
#46
Original Poster




Join Date: Jul 2000
Posts: 3,963
Delta is inconsistent in some of their marketing materials, so for different purposes Comfort+ has more or fewer traits of a different "Cabin" than Main Cabin. Delta tells the governments of the world that Comfort+ is not a different cabin (marketing it as an "experience" in the Main Cabin), because if it was they would have to to pay downgrade compensation under laws like EC261 when they move people from Comfort+ to Main Cabin.
However, my gut tells me that this change is intended to move paid Comfort+ up above Main Cabin in the upgrade priority for two reasons: (1) Delta wins if they can convince some PM/DM travelers that currently book Main Cabin and get the instant upgrade to Comfort+ to pay for Comfort+ instead (likely because it's within their corporate policy) and (2) DL tries to find value-adds to differentiate Comfort+ from Main Cabin, and enhanced upgrade priority is a value-add.
However, my gut tells me that this change is intended to move paid Comfort+ up above Main Cabin in the upgrade priority for two reasons: (1) Delta wins if they can convince some PM/DM travelers that currently book Main Cabin and get the instant upgrade to Comfort+ to pay for Comfort+ instead (likely because it's within their corporate policy) and (2) DL tries to find value-adds to differentiate Comfort+ from Main Cabin, and enhanced upgrade priority is a value-add.
#47
Join Date: Apr 2017
Programs: Delta Sky Miles, Hilton Honors
Posts: 31
This year with flying a short hop in a CRJ-900, Im about 30% on the CRJ as a S/G/PM- but usually (60%) no beverage or snack, but a modestly wider seat, with limited overhead bins. And about 25% of the upgraded seat emails dont result in a F seat at time of boarding.
People who dont fly commuter routes, and fly on tue/ wed probally have better luck.
#48




Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,417
Maybe I'm thinking about this wrong, but if there are 10 DMs on the list on average and the UG probability is 10%, then on average there will be a 1DM upgrade per flight so if you're always on the top of the list, there's a pretty good chance you're going to be upgraded most of the time.
#49




Join Date: Jan 2008
Location: KATL
Programs: DL DM/2MM
Posts: 2,089
When I first read it, I just assumed it meant that if you accepted an upgrade offer after your initial purchase, then that would be considered in the upgrade calculus whereas it might not have before.
(Though I can't say for sure whetherit wasn't.)
I'll note that this language still exists on the page, and it isn't noted that this is no longer true in 2024, where other bullet points have been marked as no longer applying.
Members at the same Medallion Tier will be cleared in order of fare class groupings for paid tickets, Award Tickets and Pay with Miles2 tickets, with higher fare classes among all ticket types holding higher priority.
#50




Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,790
My experience pre COVID and in 2022 as a DM, with 80% of my flights being noon- midnight sun, mon, thur, or fri, I got maybe 1 in 10 upgrades to first, and these were often on a late night DCA-ATL that had a pretty low load factor. I swear on DCA flights Diamond was the most popular boarding zone.
This year with flying a short hop in a CRJ-900, Im about 30% on the CRJ as a S/G/PM- but usually (60%) no beverage or snack, but a modestly wider seat, with limited overhead bins. And about 25% of the upgraded seat emails dont result in a F seat at time of boarding.
People who dont fly commuter routes, and fly on tue/ wed probally have better luck.
This year with flying a short hop in a CRJ-900, Im about 30% on the CRJ as a S/G/PM- but usually (60%) no beverage or snack, but a modestly wider seat, with limited overhead bins. And about 25% of the upgraded seat emails dont result in a F seat at time of boarding.
People who dont fly commuter routes, and fly on tue/ wed probally have better luck.
#52



Join Date: Jul 2010
Location: BUR
Programs: AA, DL Platinum, AS, AF/KL, UA, VS, HA, Hilton Gold, Marriott Gold, Hertz Presidents Circle
Posts: 1,938
Fares for C+ are frequently up to twice the amount of Main. They're rarely something like 20%-30% more.
I have frequently paid for C+ and in over two years I have never been upgraded to F. It has irked me that Plats and Diamonds who paid way less got to be ahead in the UG pecking order. Even during 2022 when I had *earned* Gold status by flying/paying the normal requirements in 2021, Plats and Diamonds who not only paid just for Main on a T or V fare, but might have spent zero dollars on DL in 2021 got to be upgraded ahead of me.
It's a fair change.
I have frequently paid for C+ and in over two years I have never been upgraded to F. It has irked me that Plats and Diamonds who paid way less got to be ahead in the UG pecking order. Even during 2022 when I had *earned* Gold status by flying/paying the normal requirements in 2021, Plats and Diamonds who not only paid just for Main on a T or V fare, but might have spent zero dollars on DL in 2021 got to be upgraded ahead of me.
It's a fair change.
#53
Original Member




Join Date: May 1998
Location: Atlanta, GA
Programs: DL 3 MM/DM, Marriott Titanium Elite, Hyatt Globalist, National Exec Elite
Posts: 4,055
The original "rule" was that you had to buy a minimum of a K fare to get upgraded, but there was no capacity control on the upgrades. Buy the K fare, have the right status, and you were upgraded right away (no waiting for an upgrade window). I remember buying a K fare to HNL for around $450 during a fare sale and upgrading it.
Anything below K was not upgradeable. At one point, that meant L, but as you note, there were more and more sub-K discount fares added over the years: L, U, T, X, V come to mind.
The problem for DL from a competitive standpoint back in the day was that other carriers would allow upgrades from any fare (although I don't think it was at the time of booking) and there was pressure on DL to liberalize the upgrade policy. So, we eventually migrated to the all-fare-eligible model, but it was with time windows and upgrade inventory restrictions. It was actually much nicer when you could buy the more expensive K fare and upgrade on the spot.
Anything below K was not upgradeable. At one point, that meant L, but as you note, there were more and more sub-K discount fares added over the years: L, U, T, X, V come to mind.
The problem for DL from a competitive standpoint back in the day was that other carriers would allow upgrades from any fare (although I don't think it was at the time of booking) and there was pressure on DL to liberalize the upgrade policy. So, we eventually migrated to the all-fare-eligible model, but it was with time windows and upgrade inventory restrictions. It was actually much nicer when you could buy the more expensive K fare and upgrade on the spot.
#54


Join Date: Oct 2001
Location: So Paulo
Programs: DL DM, 1MM AA PLT 2MM, Marriott Lifetime Titanium, and...Smiles Diamante
Posts: 2,811
I'm a little unclear on the concept that fare class won't be considered given the language under "What to Know About Upgrade Priority" states:
Members at the same Medallion Tier will be cleared in order of fare class groupings for paid tickets, Award Tickets and Pay with Miles tickets, with higher fare classes among all ticket types holding higher priority.
https://www.delta.com/us/en/skymiles...%20the%20order
Are they maintaining the same approach to clearly by fare class today but just making the language unnecessarily confusing?
Members at the same Medallion Tier will be cleared in order of fare class groupings for paid tickets, Award Tickets and Pay with Miles tickets, with higher fare classes among all ticket types holding higher priority.
https://www.delta.com/us/en/skymiles...%20the%20order
Are they maintaining the same approach to clearly by fare class today but just making the language unnecessarily confusing?
#55




Join Date: Jan 2008
Location: KATL
Programs: DL DM/2MM
Posts: 2,089
I'm a little unclear on the concept that fare class won't be considered given the language under "What to Know About Upgrade Priority" states:
Members at the same Medallion Tier will be cleared in order of fare class groupings for paid tickets, Award Tickets and Pay with Miles tickets, with higher fare classes among all ticket types holding higher priority.
https://www.delta.com/us/en/skymiles...%20the%20order
Members at the same Medallion Tier will be cleared in order of fare class groupings for paid tickets, Award Tickets and Pay with Miles tickets, with higher fare classes among all ticket types holding higher priority.
https://www.delta.com/us/en/skymiles...%20the%20order
Are they maintaining the same approach to clearly by fare class today but just making the language unnecessarily confusing?
#56




Join Date: Jun 2004
Location: PBI
Programs: DL 2.8 MM/PM, AA MM/GLD, Marriott LT Platinum, Hilton Gold
Posts: 1,823
Considering Delta is selling 70%+ of FC and looking to boost that number all the way to 100%; I don't see you being able to stop writing checks for that FC seat anytime soon. Bar another pandemic, or global crisis.
People talking about MM helping them get upgrades, when the reality is there are barely any available upgrades to fight for.
People talking about MM helping them get upgrades, when the reality is there are barely any available upgrades to fight for.
#57
Join Date: Oct 2021
Location: TYS BNA
Programs: DL PM
Posts: 91
I'm a little unclear on the concept that fare class won't be considered given the language under "What to Know About Upgrade Priority" states:
Members at the same Medallion Tier will be cleared in order of fare class groupings for paid tickets, Award Tickets and Pay with Miles tickets, with higher fare classes among all ticket types holding higher priority.
https://www.delta.com/us/en/skymiles...%20the%20order
Are they maintaining the same approach to clearly by fare class today but just making the language unnecessarily confusing?
Members at the same Medallion Tier will be cleared in order of fare class groupings for paid tickets, Award Tickets and Pay with Miles tickets, with higher fare classes among all ticket types holding higher priority.
https://www.delta.com/us/en/skymiles...%20the%20order
Are they maintaining the same approach to clearly by fare class today but just making the language unnecessarily confusing?
#58
Original Poster




Join Date: Jul 2000
Posts: 3,963
The ambiguity is created by the text not in the chart which keeps the fare class language.
So, my best guess (and I do mean guess): Someone was paying attention when compiling the chart, as someone paying attention is how the language changed. The portion that says fare class could have been missed when they were making the change to the chart.
On the other hand doing away with fare class as a factor is a major change, difficult to imagine that they wanted to do that. Keeping fare class as a factor encourages people to pay higher fares.
We may have to wait until January 2-24 to find out.
#59




Join Date: Jan 2008
Location: Georgia
Programs: DL DM/2MM
Posts: 1,118
I fly paid F, but I already have my LUTVX fare booked for Jan. to find out for myself. I'm sure there will be data points shared here but there's nothing like testing the new rules on my regular route, day, and time.
#60
Original Poster




Join Date: Jul 2000
Posts: 3,963

