Fare Class No Longer a Factor in Upgrade Priority
#91




Join Date: Nov 2006
Programs: Delta, Hyatt-Plat, Priority Club-Plat, Hilton-Gold
Posts: 1,272
#93


Join Date: Aug 2016
Location: BOS
Programs: B6 M1, DL GM, UA PS
Posts: 2,167
#94
Original Poster




Join Date: Jul 2000
Posts: 3,966
Looks Like It's Settled - It's Cabin, Not Fare Class
The current iteration of the page has removed the chart for through 2023, and only has the 2024 priority table. It sill says "Cabin Purchased."
But more telling is the fact that they have removed verbiage that previously said fare class and changed to "cabin purchased."
The verbiage in question now reads as follows:
"Members at the same Medallion Tier will be cleared in order of cabin purchased for paid tickets, Award Tickets and Pay with Miles1 tickets, where premium cabins hold higher priority".
Link to Delta Verbiage above: https://www.delta.com/us/en/skymiles...riority.%C2%A0
The verbiage I referred to above appeared in the last few days - it had read:
Members at the same Medallion Tier will be cleared in order of fare class groupings for paid tickets, Award Tickets and Pay with Miles2 tickets, with higher fare classes among all ticket types holding higher priority.
Link to old language (you have to scroll down to get to the section): https://web.archive.org/web/20231030...llion-upgrades
And as to the question of whether Comfort+ counts as a higher (cabin), here is the example given on the new page right after the quoted verbiage:
"Example: 2 customers on the First Class upgrade list are both Gold Medallion Members. The first Member purchased a Delta Comfort+ ticket, while the other Member purchased a Main Cabin ticket. The customer who purchased Comfort+ would be higher on the upgrade list due to purchasing a more premium ticket."
But more telling is the fact that they have removed verbiage that previously said fare class and changed to "cabin purchased."
The verbiage in question now reads as follows:
"Members at the same Medallion Tier will be cleared in order of cabin purchased for paid tickets, Award Tickets and Pay with Miles1 tickets, where premium cabins hold higher priority".
Link to Delta Verbiage above: https://www.delta.com/us/en/skymiles...riority.%C2%A0
The verbiage I referred to above appeared in the last few days - it had read:
Members at the same Medallion Tier will be cleared in order of fare class groupings for paid tickets, Award Tickets and Pay with Miles2 tickets, with higher fare classes among all ticket types holding higher priority.
Link to old language (you have to scroll down to get to the section): https://web.archive.org/web/20231030...llion-upgrades
And as to the question of whether Comfort+ counts as a higher (cabin), here is the example given on the new page right after the quoted verbiage:
"Example: 2 customers on the First Class upgrade list are both Gold Medallion Members. The first Member purchased a Delta Comfort+ ticket, while the other Member purchased a Main Cabin ticket. The customer who purchased Comfort+ would be higher on the upgrade list due to purchasing a more premium ticket."
Last edited by BigFlyer; Jan 4, 2024 at 4:40 pm
#95




Join Date: Jun 1999
Location: NYC/LA
Programs: DL DM, UA Silver, Marriott Titanium/LTP, Hilton Diamond
Posts: 9,815
I suppose this may encourage buy-ups for those Diamonds and Plats whose corporate travel policies allow for C+, even though they would otherwise be getting it for free at booking. (Though the same can generally be said for an elite program that is based solely on MQDs.)
#96


Join Date: Mar 2012
Posts: 335
The current iteration of the page has removed the chart for through 2023, and only has the 2024 priority table. It sill says "Cabin Purchased."
But more telling is the fact that they have removed verbiage that previously said fare class and changed to "cabin purchased."
The verbiage in question now reads as follows:
"Members at the same Medallion Tier will be cleared in order of cabin purchased for paid tickets, Award Tickets and Pay with Miles1 tickets, where premium cabins hold higher priority".
Link to Delta Verbiage above: https://www.delta.com/us/en/skymiles...riority.%C2%A0
The verbiage I referred to above appeared in the last few days - it had read:
Members at the same Medallion Tier will be cleared in order of fare class groupings for paid tickets, Award Tickets and Pay with Miles2 tickets, with higher fare classes among all ticket types holding higher priority.
Link to old language (you have to scroll down to get to the section): https://web.archive.org/web/20231030...llion-upgrades
And as to the question of whether Comfort+ counts as a higher (cabin), here is the example given on the new page right after the quoted verbiage:
"Example: 2 customers on the First Class upgrade list are both Gold Medallion Members. The first Member purchased a Delta Comfort+ ticket, while the other Member purchased a Main Cabin ticket. The customer who purchased Comfort+ would be higher on the upgrade list due to purchasing a more premium ticket."
But more telling is the fact that they have removed verbiage that previously said fare class and changed to "cabin purchased."
The verbiage in question now reads as follows:
"Members at the same Medallion Tier will be cleared in order of cabin purchased for paid tickets, Award Tickets and Pay with Miles1 tickets, where premium cabins hold higher priority".
Link to Delta Verbiage above: https://www.delta.com/us/en/skymiles...riority.%C2%A0
The verbiage I referred to above appeared in the last few days - it had read:
Members at the same Medallion Tier will be cleared in order of fare class groupings for paid tickets, Award Tickets and Pay with Miles2 tickets, with higher fare classes among all ticket types holding higher priority.
Link to old language (you have to scroll down to get to the section): https://web.archive.org/web/20231030...llion-upgrades
And as to the question of whether Comfort+ counts as a higher (cabin), here is the example given on the new page right after the quoted verbiage:
"Example: 2 customers on the First Class upgrade list are both Gold Medallion Members. The first Member purchased a Delta Comfort+ ticket, while the other Member purchased a Main Cabin ticket. The customer who purchased Comfort+ would be higher on the upgrade list due to purchasing a more premium ticket."
#97
FlyerTalk Evangelist



Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,220
What I think is very unclear is how two same-level elites in coach are prioritized for upgrades since "fare class" no longer plays a role. Is Y no longer in front of B, etc.? And how does Million Miler status actually affect things here? Does Million Miler trump fare class? Is a Diamond who purchased "B" higher or lower priority than a Diamond Million Miler who purchased "K"?
-RM
-RM
#98
FlyerTalk Evangelist




Join Date: Jul 2003
Location: KARB
Programs: DL 2MM
Posts: 26,991
What I think is very unclear is how two same-level elites in coach are prioritized for upgrades since "fare class" no longer plays a role. Is Y no longer in front of B, etc.? And how does Million Miler status actually affect things here? Does Million Miler trump fare class? Is a Diamond who purchased "B" higher or lower priority than a Diamond Million Miler who purchased "K"?
-RM
-RM
#99




Join Date: Oct 2019
Programs: Flying Blue, Hilton Honors, Amtrak Guest Rewards
Posts: 3,651
I hughly doubt (I'd be willing to wager even) that cabin refers to anything but the newly offered PS on domestic (C+ has not and is not referredto as it's own cabin in any DL policy or procedure). They are likely to expand the flights it is on. However even if not, they would want to upgrade PS passengers 1st, just like international.
As of 1 January, at least for upgrade priority, C+ is a higher cabin than Main. I suppose we'll have to wait and see if anybody uses this to argue for a 75% refund for losing a C+ seat ex-EU.
#100


Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 5,116
Again, this emphasizes how Delta downgraded the relative status of non Million Miler elites. Let's say a Diamond Medallion on a last minute, expensive fare, and who held a Delta Reserve card, saw those upgrade "tie-breakers" either eliminated or downgraded (such a customer is unlikely to purchase C+ at booking given they can select it). On the other hand, Million Milers are always higher up in priority
#101
Flyertalk Evangelist, Moderator: United Airlines MileagePlus


Join Date: Nov 2014
Location: MSP
Programs: DL DM, UA Nostalgist, Global Entry; +others wherever miles/points are found
Posts: 16,145
The biggest change in my mind is that holding a Reserve card now has a significant impact on upgrade priority, since it outranks YTD MQDs and fare class or ticket cost is no longer a factor at all. There are not a lot of MMs, but I suspect there are quite a few Reserve cardholders and so the fact that all (non-MM) elites of the same tier come after all of those elites with the Reserve is a pretty noticeable change.
#102




Join Date: Jun 1999
Location: NYC/LA
Programs: DL DM, UA Silver, Marriott Titanium/LTP, Hilton Diamond
Posts: 9,815
"Example: 2 customers on the First Class upgrade list are both Gold Medallion Members. The first Member purchased a Delta Comfort+ ticket, while the other Member purchased a Main Cabin ticket. The customer who purchased Comfort+ would be higher on the upgrade list due to purchasing a more premium ticket."
(Yes, I know some Silver may chime in to say, but they were upgraded on a 7 am LGA-BOS shuttle flight on Christmas Day but as a lowly Plat my place on the upgrade list is usually around #10 with 0 or 1 F seat available.)
#103

Join Date: Nov 2005
Location: Sarasota, FL
Programs: Northwest Platinum, Hilton Diamond, Intercontinental Royal Ambassador, National Executive Elite
Posts: 613
#104




Join Date: Nov 2006
Programs: Delta, Hyatt-Plat, Priority Club-Plat, Hilton-Gold
Posts: 1,272
Again, this emphasizes how Delta downgraded the relative status of non Million Miler elites. Let's say a Diamond Medallion on a last minute, expensive fare, and who held a Delta Reserve card, saw those upgrade "tie-breakers" either eliminated or downgraded (such a customer is unlikely to purchase C+ at booking given they can select it). On the other hand, Million Milers are always higher up in priority
#105
FlyerTalk Evangelist




Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 17,202
This needs a lot more clarification from DL on how the rankings are actually set up in their system. Fare bucket has no impact on upgrade priority now? So a DM on a Y ticket will be behind someone who bought a cheap V based C+ ticket?
After any DM in C+ gets upgraded, then its MM status that will be the most important?
I mean, as a 2MM this will work out very well for me, but just seems bizarre that they'd decouple the fare bucket from the ranking.
After any DM in C+ gets upgraded, then its MM status that will be the most important?
I mean, as a 2MM this will work out very well for me, but just seems bizarre that they'd decouple the fare bucket from the ranking.

