DL Operational Problems Spring 2023
Apr 1, 2023 | 1:49 pm
#91
Join Date: Dec 2006
Location: MCO
Programs: Delta 360/DM/4MM, Hilton Diamond, Marriott Ambassador
Posts: 812
Interesting day here at LAS. My 1:55 to LAX was cancelled, and there was no way to get to my final on Delta other than the redeye tonight through ATL. The nice agent on the phone was able to get me on UA in coach, but I had a paid F ticket so just bought a ticket on UA in First and cancelled my flight. My colleague is flying DL elsewhere and it is a zoo at check in. Two LAX, one SEA, one DTW, two JFK, and a number of delayed ATL flights caused a lot of issues. I'm hoping my UA flight goes better!
Apr 1, 2023 | 2:01 pm
#92
Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA and Avis Hater
Posts: 2,157
Delays both directions for me this week; no idea why on outbound, never any info shared. Yesterday mechanical.
Internet not working 2 of 2 flights this week; power not working on the way, neither was IFE (757)
Last week internet not working on 2 of 3 flights.
New Free Internet! Not impressed
Internet not working 2 of 2 flights this week; power not working on the way, neither was IFE (757)
Last week internet not working on 2 of 3 flights.
New Free Internet! Not impressed
Apr 1, 2023 | 2:40 pm
#93
Join Date: Jul 2003
Location: Atlanta
Posts: 6,501
DL has never come anywhere close to WN over Xmas.
Apr 1, 2023 | 4:48 pm
#94
Join Date: Oct 2009
Programs: Marriott, IHG, Delta, United
Posts: 622
Its almost as if there is a correlation between 1) the gutting of flight frequencies from MSP/DTW over the last few years, and 2) increased number of operational meltdowns for Delta.
Maybe being able to connect somewhere besides ATL or LGA for domestic flights was useful for redundancy after all.
Maybe being able to connect somewhere besides ATL or LGA for domestic flights was useful for redundancy after all.
Apr 1, 2023 | 5:44 pm
#95
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; Hilton Dia; Marriott Titanium/LT Gold
Posts: 8,522
Its almost as if there is a correlation between 1) the gutting of flight frequencies from MSP/DTW over the last few years, and 2) increased number of operational meltdowns for Delta.
Maybe being able to connect somewhere besides ATL or LGA for domestic flights was useful for redundancy after all.
Maybe being able to connect somewhere besides ATL or LGA for domestic flights was useful for redundancy after all.
Apr 1, 2023 | 6:37 pm
#96
Join Date: Sep 2021
Location: IND PHL SLC
Programs: Delta Diamond, HHonors Diamond, Hyatt Explorist, Marriott Silver, Hertz PC, Avis PC, CLEAR
Posts: 107
Very impressed with the recovery at ATL today.
Had an afternoon flight out of MCO to ATL and then on from there. Given the morning weather and issues at MSP, things were very out of wack. DL did a great job swapping in birds that were from cancelled flights to get my two routes to be perfectly on time today. Very grateful but I understand how frustrated others are.
Had an afternoon flight out of MCO to ATL and then on from there. Given the morning weather and issues at MSP, things were very out of wack. DL did a great job swapping in birds that were from cancelled flights to get my two routes to be perfectly on time today. Very grateful but I understand how frustrated others are.
Apr 1, 2023 | 7:33 pm
#97
Join Date: Feb 2008
Programs: DL 5MM; 360; AA EXP
Posts: 1,501
For those of you who weren't flying Delta in the '90s and early 2000s (I'm guessing a decent portion of posters on this forum were either not born, or were very young during that span), this NY Times article may give you a very small insight into why some of us are concerned about a return to the 'bad old days' of Delta. Some of the COVID responses they've made are eerily similar to those days. Thankfully, Delta is financially stable. And barring some ridiculous missteps, there is no worry about filing for Chapter 11 again (as did 5 other additional airlines at the time). But early retirements, poorly trained junior staff and lessening the experience in the FC/D1 cabin could definitely tank their customer service metrics.
Apr 1, 2023 | 8:03 pm
#98
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; Hilton Dia; Marriott Titanium/LT Gold
Posts: 8,522
For those of you who weren't flying Delta in the '90s and early 2000s (I'm guessing a decent portion of posters on this forum were either not born, or were very young during that span), this NY Times article may give you a very small insight into why some of us are concerned about a return to the 'bad old days' of Delta. Some of the COVID responses they've made are eerily similar to those days. Thankfully, Delta is financially stable. And barring some ridiculous missteps, there is no worry about filing for Chapter 11 again (as did 5 other additional airlines at the time). But early retirements, poorly trained junior staff and lessening the experience in the FC/D1 cabin could definitely tank their customer service metrics.
Apr 1, 2023 | 8:08 pm
#99
Join Date: Jan 2006
Location: Charm City!
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Globalist,, Delta Plat,
Posts: 2,242
Hope your partner got it all worked out. My Monday morning DCA-ATL has already been cancelled and the automatic system put me on DCA-LGA-RDU-ATL. Fortunately, reached a good agent on the phone and was rebooked out of BWI. Unfortunately, an Uber instead of a $5 Metro ride, but I'll take it.
Exactly, which is why the statistics aren't very helpful. We have no way of knowing whether delays are better or worse than cancellations in the abstract. I think we should be able to agree though that a day where most airlines have more than 35% of flights canceled or delayed does indicate a bad travel day that goes beyond a single airline.
And I say this as someone who's partner is currently on hold with Delta due to flight cancellations tomorrow. Notably, out of DCA, AA and UA are also cancelling tons of flights, and also have zero availability
And I say this as someone who's partner is currently on hold with Delta due to flight cancellations tomorrow. Notably, out of DCA, AA and UA are also cancelling tons of flights, and also have zero availability
Apr 1, 2023 | 9:02 pm
#100
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; Hilton Dia; Marriott Titanium/LT Gold
Posts: 8,522
Hope your partner got it all worked out. My Monday morning DCA-ATL has already been cancelled and the automatic system put me on DCA-LGA-RDU-ATL. Fortunately, reached a good agent on the phone and was rebooked out of BWI. Unfortunately, an Uber instead of a $5 Metro ride, but I'll take it.
Apr 2, 2023 | 5:22 am
#101
Join Date: Oct 2016
Location: STL
Programs: DL - GM
Posts: 231
I got about 18 hours notice last night that my flight today was cancelled, with the cancellation message saying no alternative flights were available within 48 hours. I called to get rebooked and was quoted a 40 minute hold time, but it didn't give me a call back option. I had to wait on hold. Actual hold time ended up being 65 minutes. Have they eliminated the callback option or do they just suspend it during operational meltdowns?
Apr 2, 2023 | 8:31 am
#102
Join Date: Dec 1999
Location: NYC/SNA
Programs: AA, AF
Posts: 2,006
Apr 2, 2023 | 4:27 pm
#104
Join Date: Mar 2023
Posts: 139
I might be missing something, but why have there been so many mainline DL cancellations lately?
7% of flights canceled Friday, 12% yesterday, 9% today. UA had issues with ORD and EWR (and DEN on Friday), and AA with major DFW problems, but their cancellations are nowhere close to DLs numbers.
Three days in a row of significant cancellations seems high, especially when AA and UA have hubs in the same regions.
7% of flights canceled Friday, 12% yesterday, 9% today. UA had issues with ORD and EWR (and DEN on Friday), and AA with major DFW problems, but their cancellations are nowhere close to DLs numbers.
Three days in a row of significant cancellations seems high, especially when AA and UA have hubs in the same regions.
Apr 2, 2023 | 4:44 pm
#105
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; Hilton Dia; Marriott Titanium/LT Gold
Posts: 8,522
I might be missing something, but why have there been so many mainline DL cancellations lately?
7% of flights canceled Friday, 12% yesterday, 9% today. UA had issues with ORD and EWR (and DEN on Friday), and AA with major DFW problems, but their cancellations are nowhere close to DLs numbers.
Three days in a row of significant cancellations seems high, especially when AA and UA have hubs in the same regions.
7% of flights canceled Friday, 12% yesterday, 9% today. UA had issues with ORD and EWR (and DEN on Friday), and AA with major DFW problems, but their cancellations are nowhere close to DLs numbers.
Three days in a row of significant cancellations seems high, especially when AA and UA have hubs in the same regions.
https://www.kare11.com/article/news/local/flight-cancellations-delay-spring-break-plans-for-travelers-at-msp-airport/89-ee0993dd-c36f-4893-9a84-75c0a491de8c
https://www.freep.com/story/travel/michigan/2023/03/03/dtw-closes-flights-canceled-delayed/69969936007/
Last edited by Adam1222; Apr 2, 2023 at 4:54 pm