btonkid12345

I called after dinner and got the same agent who had prior notated that changes were OK, and the only changes made were via VDB.

He could not speak for the previous agent's incompetence but it seemed to not be a problem otherwise.

thanks again all for your thoughts and prayers

btonkid12345

One other update:

All credit posted correctly to my account for this ticket.

I called about another LAX-ATL flight that hadn't posted correctly. Agent called SkyMiles Support and they messed up and withdrew my credit for LAX-ATL (had to call back again to get that fixed)

SkyMiles Support ALSO, for whatever reason, went and changed the ATL-AMS I flew in I class, to DL9667 (I believe this is the KLM operated DL codeshare that they put the other passengers on)

I didn't even call about credit for this reservation and they still went into it and changed it. .... Now DL9667 says that the partner denied mileage credit and the activity is not eligible for mileage credit (of course not, because I wasn't on DL9667)

I can't waste any more time calling. I sent Twitter my boarding passes and they said they sent it over for correction (again)....

The incompetence is really astounding. It almost feels purposeful at this point.

[A phone agent disclosed that the SkyMiles Support Team is made up of 5 women in Hibbing, MSP....I wonder if there is only 5 of them, why they can't get the VS 'G' fare flass issue correct?!]

s0ssos

People say this all the time. Has anybody been prosecuted for this? For recording in a public place? Police have tried, and failed. You think Delta would succeed?

A crime means nothing. Speeding is illegal. So most people here have committed a crime. And?

FSUnole03

**I know the following may sound snarky, though that's not my intent**

A few posts ago you made a comment that DL needs to stop wasting HVC's time. Based upon the treatment/lack of help you're receiving - it appears you think you're a HVC, but DL does not. With all of the customer scores and data DL has on customers, if you were truly a HVC they wouldn't be treating you like this. By no means do I think I'm a HVC, however, this year all of my flights except 1 has been purchased F and J and my MQD's are the highest they've ever been by many thousands. I've seen a drastic improvement from agents on the DM line and multiple times have been approached by a FA with their handheld device approaching me individually with "DL really appreciates your DM status" and nobody else got it. The most recent was on a BOS-AMS D1 flight and I don't believe for a second I was the only DM in D1 on board. Another time I was given a neat black and white postcard with a shot of the 'Fly Delta Jets' logo that was delivered to me by the FA right before they closed the door and on the back was a hand written note from the Pilot thanking me for my loyalty (this was on a short BOS-JFK in F and nobody else was given a card....and again I have to believe there were other DM's on this flight). Maybe I'm reading into this too much, and I don't mean for this to be a humble brag, but I've been a DM for many years and this year is the first I've ever had these events happen *and* noticed such a difference in treatment. So I'm lead to believe it coincides with my increased spend. Also let me just say - your definition of a HVC, which could very well be high value in some people's eyes isn't what DL considers a HVC.

There could be multiple other things factoring in to your situation as well. Do you have many complaints/issues you've submitted? Do you have a lot of VDB's? Just trying to think out loud why DL isn't being more helpful here.

btonkid12345

They took my boarding passes and resubmitted it for credit.

Just that their process now has become markedly customer unfriendlier. Everyone here has commented on that.

My last VDB of any sort was in 2016, and I have submitted 1 complaint this year via the site, but I don't think any of these have an impact.

I also was given handwritten cards on my last 3 flights, again I don't think that means anything, but it "surprised and delighted" just a bit LOL

I've also seen their handheld when they come to thank me and it says "HVC" by my name

If anyone else has thoughts on what I posted about SkyMiles Support that would be helpful. Thank you.

FSUnole03

Admittedly I haven't gone back through all 6 pages of this thread to verify "everyone" here has commented on that. But my experience has been the complete opposite.

Your last sentence "If anyone else has thoughts on..." basically says you don't think I'm helpful, which is fine.

I do find it hard to believe you've seen a FA's handheld where you say "it stated you were a HVC." Has anyone else had a FA show you their handled so you can see the info DL has on you?

btonkid12345

I have many examples of Delta being amazing. I compliment them every time that happens.

But with DL, inconsistency is the only consistent element.

I don't think YOU aren't helpful. I did think that individual post, however, did not speak to my point - which should hold the same for any DL customer regardless of status, HVC, etc - how is a random agent putting in a flight # never taken, never in the record, never nothing - this would obviously cause a mismatch and KL denying I flew it (which is correct) and which their basic training should tell them.

Thank you for doubting my sight. I sincerely hope my posts in reply to your other posts/threads have been helpful.

btonkid12345

In other news - caught wind of this Deputy Diamond out there as part of my travels...be careful out there folks

flyerCO

No they haven't (under the circumstances we're talking about), cause it's not how the law works. Just like some people thinking a photo without consent is illegal on private property.

flyerCO

How does that make a deputy diamond? A DYKWIA possibly, but most likely a collector of brag tags.

davetravels

Sorry to break it to you, FSU, but, I got 2 or 3 of those cards this year and I'm probably the lowest of the low in terms of "valuable" DMs. I posted my stats in the "Roll Call" thread.....

jdrtravel

I recall seeing some signifier on the GA computer screen next to my name once. I think it was HVC but don't 100% remember. GM is the highest status I've ever attained, and my spouse PM, and we were traveling together.

MSPeconomist

mnredfox

jeet

While there is some truth in the statement that Delta tries to differentiate between DM's - particularly those who 'inherit' (high MQM rollover + AMEX waiver) vs. those who earn it. Personal experience (if it counts), says DM phone support gets progressively better as your MQDs stack up.
I shouldn't be surprised by this, but this was a first in my experience on this forum where someone came on a forum topic specifically about a traveler's misfortune and dedicated 90% of the post to brag about themselves and were successful in starting a pissing contest (almost).

btonkid12345 - Thanks for staying classy and good that your issues were resolved - all's well that ends well!

Happy Holidays All!