While there is some truth in the statement that Delta tries to differentiate between DM's - particularly those who 'inherit' (high MQM rollover + AMEX waiver) vs. those who earn it. Personal experience (if it counts), says DM phone support gets progressively better as your MQDs stack up.
I shouldn't be surprised by this, but this was a first in my experience on this forum where someone came on a forum topic specifically about a traveler's misfortune and dedicated 90% of the post to brag about themselves and were successful in starting a pissing contest (almost).
btonkid12345 - Thanks for staying classy and good that your issues were resolved - all's well that ends well!
Happy Holidays All!