FlyerTalk Forums - View Single Post - VDB-ed but Full Gate Agent Offer Not Honored - What to do now?
Old Dec 15, 2018, 8:38 am
  #76  
btonkid12345
 
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
Originally Posted by VX N281VA
Someone in RM or otherwise high up at DL thinks your scamming them. Call and press to see who added those remarks and when - the info is available on the PnR.

as this is an international PNR, you can also request it via a CBP FOIA request, although it’ll take about a year to process. (Intl PNRs are sent to and stored by CBP; comments made in PNR are often visible)
I called after dinner and got the same agent who had prior notated that changes were OK, and the only changes made were via VDB.

He could not speak for the previous agent's incompetence but it seemed to not be a problem otherwise.

thanks again all for your thoughts and prayers
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