Delta Compensation Definitive Thread
Sep 27, 2009, 7:36 pm
#211
Join Date: Nov 2004
Location: Nashville
Programs: DL DM 3 MM AA PLAT HH Lifetime Diamond Marriott Plat AMB lifetime titanium Hertz PC
Posts: 6,187
Thus far no one except the OP knows the exact details of what happened, so please put the standard flame-fest on hold.
Nonetheless, experienced travelers usually schedule trips with <90 min connection times with the expectation that they will misconnect, not the other way around.
Nonetheless, experienced travelers usually schedule trips with <90 min connection times with the expectation that they will misconnect, not the other way around.
Sep 27, 2009, 11:05 pm
#212
Join Date: Jan 2009
Location: Atlanta
Posts: 91
The analogy I was trying to make is that if a mechanical difficulty causes you to miss something, it's not the end of the world. Your rebuttal completely left out the part about compensation for the event (or in my example, work time) missed, which was the entire point I was trying to get across.
I just flew ATL-TPA - a journey of about 90 mins. We were delayed and arrived 90 mins late due to an air conditioning failure.
I realize that 90 minutes is not the longest delay we've ever experienced, but it caused me to miss two events out of my two day trip. Does DL have a compensation policy, or is it case-by-case? I was flying on a CO OnePass FF #. Do they sometimes give miles, and would that include non DL customers?
Thanks
I realize that 90 minutes is not the longest delay we've ever experienced, but it caused me to miss two events out of my two day trip. Does DL have a compensation policy, or is it case-by-case? I was flying on a CO OnePass FF #. Do they sometimes give miles, and would that include non DL customers?
Thanks
These were general statements, not directed towards the OP per se. I fault myself for not including a line break to make that more clear.
I want to help, and have probably have helped more than anybody on this thread, purely for the fact that I deal with these passengers on a daily basis, at a job that pays me virtually nothing.
Sep 28, 2009, 3:11 am
#213
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
OP is nuts. Scheduled arrival times should be regarded as the start of a 2-hour window of when you will actually arrive. This is true of pretty much any carrier; allow for even more time when flying internationally.
Planes are extremely complicated beasts; it's just the way it is.
Sep 28, 2009, 4:37 am
#214
Join Date: Apr 2006
Posts: 1,572
Actually I modified your analogy so that it was more similar to the OP's situation. His thread title was "90 minute delay. Any compensation." While he mentioned missing two events, he appeared to be inquiring only about compensation for the delay, not the missed events. In your analogy, it would be a distortion of the OP's request, to compare it to asking for compensation of missed work because of a blown tire. Again, here's the OP.
I understood well those were generalized statements, with line breaks or not, but my point was your frustration (apparently coming from having to deal with many) with "people making stupid plans" caused you to have the same reaction to the OP asking a question that he just needed some clarification with. A simple "yes" or "no" would have been enough if your intention, as you stated, was to help:
Sep 28, 2009, 9:03 pm
#215
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
So the OP doesn't appear to be very knowledgeable about Delta TechOps.. Should he be flamed by others (mods included) for asking the "wrong" question or lack of knowledge about Delta maintainance? While he may have been mis-informed, he did not become defensive until after the disparaging remarks started.
All I was attempting to point out is that it is very easy to criticize the maintenance of the fleet of Delta Air Lines aircraft until one actually tours the Technical Operations Center, where opinions have been known to change — dramatically, in some cases — after the tour concludes. What they do there is simply nothing short of amazing, in my opinion.
To answer your question, no — I do not believe that leongood should be “flamed” by other FlyerTalk members.
Sep 28, 2009, 9:09 pm
#216
Join Date: Oct 2002
Location: NYC
Programs: DL Plat, 1 MM; SPG LT Plat (RIP); Marriott LT Titanium; Fairmont Plat (RIP), DL Kryptonium Medallion
Posts: 1,791
I've said it before, and this thread warrants repeating it: people shouldn't be allowed to post until they have a minimum number of posts.
Sep 28, 2009, 9:21 pm
#217
Join Date: Aug 2008
Location: SAV, JAX, BDL, etc.
Programs: DL PM, UA Gold, Marriott Gold
Posts: 173
Sep 29, 2009, 4:56 am
#218
Join Date: Jan 2008
Location: MLB
Programs: DL - KM DM, DL 1.57 MM, UA - 1P, AA - EXP HH - Diamond, PC - Platinum, SPG - Gold, Hertz 5*
Posts: 887
Oct 27, 2009, 10:11 pm
#219
Join Date: Mar 2009
Location: LAX, BHM, ATL, MEM, BNA
Programs: DL PM, AA, HH Silver, Priority Gold
Posts: 125
2 MX delays, what is compensation
Hi,
Family member flew on a CRJ that went mechanical at the gate. Everyone had already boarded and no one was allowed to de-plane. The delay was 1:20 which the flight landed in MSP 5 min b4 the connecting flight. Misconnect and auto-rebook on next flight. Once that flight was boarded, mechanical said something didn't look right with the Voice Recorder Box and waited for a part to be flown in from ATL. Passengers kept on-board while the delay was 90 minutes. Free headphones for all
Family finally arrived in LAS 3hours 46 min late. Only compensation offered by NW was the auto-rebook. No food voucher or anything. No NW GAs around upon arrival and DL GAs said call NW.
With 2 mechanical delays and arriving just under 4 hours late, should compensation be awarded?
Family member flew on a CRJ that went mechanical at the gate. Everyone had already boarded and no one was allowed to de-plane. The delay was 1:20 which the flight landed in MSP 5 min b4 the connecting flight. Misconnect and auto-rebook on next flight. Once that flight was boarded, mechanical said something didn't look right with the Voice Recorder Box and waited for a part to be flown in from ATL. Passengers kept on-board while the delay was 90 minutes. Free headphones for all
Family finally arrived in LAS 3hours 46 min late. Only compensation offered by NW was the auto-rebook. No food voucher or anything. No NW GAs around upon arrival and DL GAs said call NW.
With 2 mechanical delays and arriving just under 4 hours late, should compensation be awarded?
Oct 27, 2009, 10:22 pm
#220
Join Date: Aug 2009
Location: DCA
Programs: DL Diamond, HH Diamond, Avis First
Posts: 553
Yes, you should get something for mech delays (if only miles). Try calling the new Northwest Corporate Customer Care: (701) 420-6282
Thread: http://www.flyertalk.com/forum/delta...atl-today.html
Thread: http://www.flyertalk.com/forum/delta...atl-today.html
Oct 28, 2009, 2:32 am
#221
Join Date: Oct 2008
Location: Happily living in Frenaros Cyprus having escaped the near-death experience called Sofia Bulgaria
Programs: Etihad Guest Gold, DL FO and 1MM, and a bunch of others at a low level
Posts: 2,053
Just curious - are the policies for mechancal delays (and compensation for such) different for DL connection carriers than for DL itself?
I always seem to get delayed on ASA and they don't seem to offer any compensation, not even a measly 500 SkyMiles. The last time I was delayed, I had to argue with the gate agent that I was eligible for a meal voucher.
I always seem to get delayed on ASA and they don't seem to offer any compensation, not even a measly 500 SkyMiles. The last time I was delayed, I had to argue with the gate agent that I was eligible for a meal voucher.
Mar 29, 2010, 7:36 am
#222
Join Date: Nov 2006
Location: PHL
Programs: DL Diamond, VS Silver, Priority Club Platinum, Marriott Platinum
Posts: 585
Suggested compensation for 7 hour delay?
Wanted some opinions on this one....I am scheduled to fly PHL>DTW>LAN today, and was on flight 7251 (5:55AM PHL departure, then connect to LAN getting in around 9:30AM). I was then going straight to work for ~6 hours.
We get on board this morning, and after everyone finally get their luggage squared away, the captain informs us that they were unable to get the battery charger online, and that this is a no go situation. He contacted maintenance, but maintenance does not get in until 6AM (is it too much to ask Delta to actually have mechanics on site during hours they have flights? DL has at least 3 flights out of PHL that leave before 6AM- and one other one also had a mechanical this morning!).
He informs us that maintenance should arrive in 15 minutes. Maintenance arrives, and since I am in the front row, I overhear everything. They were unable to get it to work, so the mechanic had to go below. He comes back to say the unit is fried and they need to fly one in from Detroit. By now it is 6:30AM. They contacted OPS to see what to do with the passengers. About 15 minutes later, they tell us to deplane and rebook with the GA.
I was #2 in line, but was able to call the Medallion line and get rebooked. The first flight that they have availability on is the 12:40PM flight out of PHL today, which means I won't get to LAN until 4:35PM, 7 hours late. No work for me today- no work means I do not get paid.
So, my question is, do I write to DL about this and seek some miles or a voucher or something? If so, what do you think is a fair amount? I'm out several hundred dollars by not working today. Luckily the US Air club allows SC members....
We get on board this morning, and after everyone finally get their luggage squared away, the captain informs us that they were unable to get the battery charger online, and that this is a no go situation. He contacted maintenance, but maintenance does not get in until 6AM (is it too much to ask Delta to actually have mechanics on site during hours they have flights? DL has at least 3 flights out of PHL that leave before 6AM- and one other one also had a mechanical this morning!).
He informs us that maintenance should arrive in 15 minutes. Maintenance arrives, and since I am in the front row, I overhear everything. They were unable to get it to work, so the mechanic had to go below. He comes back to say the unit is fried and they need to fly one in from Detroit. By now it is 6:30AM. They contacted OPS to see what to do with the passengers. About 15 minutes later, they tell us to deplane and rebook with the GA.
I was #2 in line, but was able to call the Medallion line and get rebooked. The first flight that they have availability on is the 12:40PM flight out of PHL today, which means I won't get to LAN until 4:35PM, 7 hours late. No work for me today- no work means I do not get paid.
So, my question is, do I write to DL about this and seek some miles or a voucher or something? If so, what do you think is a fair amount? I'm out several hundred dollars by not working today. Luckily the US Air club allows SC members....
Mar 29, 2010, 7:42 am
#223
Join Date: Feb 2006
Location: DTW
Programs: DL 0.22 MM, AA 0.34 MM, PC Plat Amb, Hertz #1 GC 5*
Posts: 7,511
Wanted some opinions on this one....I am scheduled to fly PHL>DTW>LAN today, and was on flight 7251 (5:55AM PHL departure, then connect to LAN getting in around 9:30AM). I was then going straight to work for ~6 hours.
We get on board this morning, and after everyone finally get their luggage squared away, the captain informs us that they were unable to get the battery charger online, and that this is a no go situation. He contacted maintenance, but maintenance does not get in until 6AM (is it too much to ask Delta to actually have mechanics on site during hours they have flights? DL has at least 3 flights out of PHL that leave before 6AM- and one other one also had a mechanical this morning!).
He informs us that maintenance should arrive in 15 minutes. Maintenance arrives, and since I am in the front row, I overhear everything. They were unable to get it to work, so the mechanic had to go below. He comes back to say the unit is fried and they need to fly one in from Detroit. By now it is 6:30AM. They contacted OPS to see what to do with the passengers. About 15 minutes later, they tell us to deplane and rebook with the GA.
I was #2 in line, but was able to call the Medallion line and get rebooked. The first flight that they have availability on is the 12:40PM flight out of PHL today, which means I won't get to LAN until 4:35PM, 7 hours late. No work for me today- no work means I do not get paid.
So, my question is, do I write to DL about this and seek some miles or a voucher or something? If so, what do you think is a fair amount? I'm out several hundred dollars by not working today. Luckily the US Air club allows SC members....
We get on board this morning, and after everyone finally get their luggage squared away, the captain informs us that they were unable to get the battery charger online, and that this is a no go situation. He contacted maintenance, but maintenance does not get in until 6AM (is it too much to ask Delta to actually have mechanics on site during hours they have flights? DL has at least 3 flights out of PHL that leave before 6AM- and one other one also had a mechanical this morning!).
He informs us that maintenance should arrive in 15 minutes. Maintenance arrives, and since I am in the front row, I overhear everything. They were unable to get it to work, so the mechanic had to go below. He comes back to say the unit is fried and they need to fly one in from Detroit. By now it is 6:30AM. They contacted OPS to see what to do with the passengers. About 15 minutes later, they tell us to deplane and rebook with the GA.
I was #2 in line, but was able to call the Medallion line and get rebooked. The first flight that they have availability on is the 12:40PM flight out of PHL today, which means I won't get to LAN until 4:35PM, 7 hours late. No work for me today- no work means I do not get paid.
So, my question is, do I write to DL about this and seek some miles or a voucher or something? If so, what do you think is a fair amount? I'm out several hundred dollars by not working today. Luckily the US Air club allows SC members....
As per not billing today, DL will say they got you to where they said they'd get you, and if working today was a requirement, then you should have flown yesterday.
Mar 29, 2010, 7:58 am
#224
Join Date: Nov 2006
Location: PHL
Programs: DL Diamond, VS Silver, Priority Club Platinum, Marriott Platinum
Posts: 585
My answer to them would be that I usually do fly on Sunday, but for some reason the flights yesterday were ~$300 more than if I flew today. I book my flights about 4 weeks out, but yesterday must have had heavy loads or something. So, I saved my client a few hundred and adjusted my schedule this week accordingly to compensate for coming in late today. I can't really compensate for missing all day today since there are various work constraints on resources, etc.
I'm definitely going to wait a few days to see if I get anything automatically, but wanted to see what others thought would be a fair request should nothing happen.
I'm definitely going to wait a few days to see if I get anything automatically, but wanted to see what others thought would be a fair request should nothing happen.
Mar 29, 2010, 8:00 am
#225
Join Date: Jan 2007
Posts: 5,679
If you're a Plat, you'll probably get something uninitiated. If you were to send in an email, I'm guessing you'll get 7500rdms.
As per not billing today, DL will say they got you to where they said they'd get you, and if working today was a requirement, then you should have flown yesterday.
As per not billing today, DL will say they got you to where they said they'd get you, and if working today was a requirement, then you should have flown yesterday.