Delta to change 1st/C+ upgrades for two based on highest medallion level
#556
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,931
Mrs. pauly_long and I have a trip SLC-JFK booked in November on the same PNR. She has no status, so no C+ for us at ticketing.
Based on the comment about "soft launch today," I unchecked "Complimentary Comfort Plus Upgrade", hit confirm, then re-checked it, hit confirm, and it let me book C+ seats for me and the Mrs.
Seems they have quietly launched the change in companion upgrade priority.
Based on the comment about "soft launch today," I unchecked "Complimentary Comfort Plus Upgrade", hit confirm, then re-checked it, hit confirm, and it let me book C+ seats for me and the Mrs.
Seems they have quietly launched the change in companion upgrade priority.
EDIT: it occurred to me, this is a route where I routinely clear into F at the DM window and we had not cleared yet. So I repeated the above process but for the F upgrade instead of the C+ upgrade, and we were immediately upgraded into RU on the outbound (not inside the window yet for the return flight). So just another data point.
Last edited by Zorak; Oct 11, 2016 at 10:35 am Reason: added info about companion's (lack of) status
#558
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
It seemed soft rollout meant - it is working in the production environment of the system, to test it. They are likely looking purposely for bugs.
Pushing it to the site simply means updating the language on the site once they are confident it works and thus they will officially the announce the changes to everyone.
Glad to hear its working for C+ into WU for a bunch of folks.
Pushing it to the site simply means updating the language on the site once they are confident it works and thus they will officially the announce the changes to everyone.
Glad to hear its working for C+ into WU for a bunch of folks.
#559
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,199
Just booked a flight for a weekend trip and it worked for me... 'upgraded' to WU immediately after purchasing for me and GM companion. Good improvement/fix for getting C+ seats like we used to (pretty much).
#562
Join Date: Nov 2013
Programs: DL PM
Posts: 1,089
#564
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
It also worked for F for me but not my sister.
I am travelling as a diamond with my gold son Sunday, she is on a different ticket with her daughter (she is PM and her daughter is no-status general). Both our kids are old enough to not be UM FWIW.
I checked the box for upgrade to C+ after seeing there were some seats together and it upgraded my son and myself into C+ immediately on both the outbound and returned but made use choose seats. I went back and chose the first class upgrade request and we were both put into First for the outbound. The return is after the upgrade window but still plenty of F seats and will be nice if we clear again but if not I'm happy with our C+ seats
I called me sister and she is on a different return but it allowed her to select C+ for both flights but has her as "upgrade requested" for the first upgrade Sunday. Not sure if it's because she and her daughter are lower status that they didn't clear into F like I did or if we got the last 2 RU seats.
I am travelling as a diamond with my gold son Sunday, she is on a different ticket with her daughter (she is PM and her daughter is no-status general). Both our kids are old enough to not be UM FWIW.
I checked the box for upgrade to C+ after seeing there were some seats together and it upgraded my son and myself into C+ immediately on both the outbound and returned but made use choose seats. I went back and chose the first class upgrade request and we were both put into First for the outbound. The return is after the upgrade window but still plenty of F seats and will be nice if we clear again but if not I'm happy with our C+ seats
I called me sister and she is on a different return but it allowed her to select C+ for both flights but has her as "upgrade requested" for the first upgrade Sunday. Not sure if it's because she and her daughter are lower status that they didn't clear into F like I did or if we got the last 2 RU seats.
#566
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
There was an empty row where my son and I could have had an empty middle, but I wasn't going to play that game. Unfair to a solo traveler and on the odd chance no one would chose it Delta tends to put SB's and NRSA's waiting at the gate for seat assignment into those seats
#567
Join Date: Dec 2010
Programs: Delta DM, MM
Posts: 52
I don't like this at all. As a Diamond, I am always #4-5 on upgrade list. This will push me and my loyalty way back on the list. Upgrades are hard to come by now and its only going to get worse when entire families traveling together can be ahead of me! I can't get into economy comfort all the time now!
#568
Join Date: Jul 2012
Posts: 1,079
Mrs. pauly_long and I have a trip SLC-JFK booked in November on the same PNR. She has no status, so no C+ for us at ticketing.
Based on the comment about "soft launch today," I unchecked "Complimentary Comfort Plus Upgrade", hit confirm, then re-checked it, hit confirm, and it let me book C+ seats for me and the Mrs.
Seems they have quietly launched the change in companion upgrade priority.
Based on the comment about "soft launch today," I unchecked "Complimentary Comfort Plus Upgrade", hit confirm, then re-checked it, hit confirm, and it let me book C+ seats for me and the Mrs.
Seems they have quietly launched the change in companion upgrade priority.
I'm so happy for this improvement. Oh wait, this is how it used to be before the enhancement.
#569
Join Date: May 2011
Location: Minneapolis, originally from Cincinnati
Programs: Diamond with Delta, Hyatt and Hilton. 2 MM and Plat with America (thank you citi:))
Posts: 2,345
I don't like this at all. As a Diamond, I am always #4-5 on upgrade list. This will push me and my loyalty way back on the list. Upgrades are hard to come by now and its only going to get worse when entire families traveling together can be ahead of me! I can't get into economy comfort all the time now!
As far as first class, I am hoping they will clear all solo diamonds and then diamonds +1, solo PMs then PM +1 like they American does with their EP but no one has a definite answer on how they are handling this yet.
#570
Join Date: Jul 2014
Location: Madison, WI (MSN)
Programs: Delta Platinum, Hilton & Marriott Plastic Gold, Chick-fil-A Signature
Posts: 441
Via the website, I un-requested the C+ upgrade, and then re-requested it. It cleared for me plus my non-status companion on the same PNR for 4 of the 5 flights within minutes. Not sure what's up with the first segment of the journey which didn't clear despite availability - it's several months away, but if it doesn't clear in the near future I'll probably call in.
Edit to say: This also made the price of the FCM offer go up by $40 per person each way.
Edit 2: After 10 minutes I tried the un-request re-request sequence again, and the 5th segment cleared to WU as well. Possibly rolled out to some of their servers but not others?
Edit to say: This also made the price of the FCM offer go up by $40 per person each way.
Edit 2: After 10 minutes I tried the un-request re-request sequence again, and the 5th segment cleared to WU as well. Possibly rolled out to some of their servers but not others?
Last edited by kpbadger; Oct 11, 2016 at 3:13 pm