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Delta Simplifies Clearance Priority for Comp Upgrades

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Delta Simplifies Clearance Priority for Comp Upgrades

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Old Apr 29, 2016 | 8:55 pm
  #16  
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Originally Posted by Widgets
http://www.delta.com/components/help/apps/booking/fare_class.jsp

Found it with Google, Delta fare class.
That's even better than what I suggested since it includes the award classes, though it doesn't appear they actually state they are in order (though it appears they are in order).
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Old Apr 29, 2016 | 9:00 pm
  #17  
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Originally Posted by Jump
It would appear so. It also seems to impact those of us who fly weekly and do work for a company but buy tickets on our own and then turn in the expense for reimbursement. I'd have to assume that our groups represent a far greater population than the one this new policy addresses.

Hey Delta, do the corporate travel departments who purchase these tickets use the Amex Reserve card to do so? If not, you may want to review this policy with your partner.
It's entirely possible that you work for a company where you book through a corporate TA under a corporate contract (discount), but the ticket is charged to a corporate card in your name which you are responsible for paying and submitting for reimbursement.

All of this is a recognition of better customers and the simple fact that the customer is not necessarily the passenger.
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Old Apr 29, 2016 | 9:02 pm
  #18  
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Originally Posted by Eric Graham
So basically as a self-employed Diamond who fly's 200k+ miles per year, I'm going to see LESS upgrades now just because I don't have a job with a company that uses Delta Edge?
hmmm is it Edge? Skybonus? or both?
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Old Apr 29, 2016 | 9:05 pm
  #19  
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What a mess. Delta must have hired people who formerly worked for the government. Only a bureaucrat could come up with such a convoluted system.
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Old Apr 29, 2016 | 9:57 pm
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I am I corporate sales for DL. The revenue numbers for corporate travel booked through travel agencies is in the billions. And those companies have the ability to prioritize DL in Concur potentially moving hundreds of thousands of dollars to DL which is why corporate clients are getting a little bump.

The new priority uses a corporate ticket as a tie breaker. DM on a V fare with the corporate ticket will go above a DM on a V fare booked without the corporate ticket. It comes after status, fare class, and CC, it's the 4th tie breaker just before check in time. Its poorly worded but not that complex.
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Old Apr 29, 2016 | 10:43 pm
  #21  
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Originally Posted by DLMiddleSeats
I am I corporate sales for DL. The revenue numbers for corporate travel booked through travel agencies is in the billions. And those companies have the ability to prioritize DL in Concur potentially moving hundreds of thousands of dollars to DL which is why corporate clients are getting a little bump.

The new priority uses a corporate ticket as a tie breaker. DM on a V fare with the corporate ticket will go above a DM on a V fare booked without the corporate ticket. It comes after status, fare class, and CC, it's the 4th tie breaker just before check in time. Its poorly worded but not that complex.
Does CC mean having the DL Reserve card?

What about the higher priority for those who have spent $25,000 on a DL AmEx card this calendar year?
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Old Apr 30, 2016 | 1:46 am
  #22  
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Originally Posted by DLMiddleSeats
The new priority uses a corporate ticket as a tie breaker. DM on a V fare with the corporate ticket will go above a DM on a V fare booked without the corporate ticket. It comes after status, fare class, and CC, it's the 4th tie breaker just before check in time. Its poorly worded but not that complex.
Originally Posted by MSPeconomist
Does CC mean having the DL Reserve card?

What about the higher priority for those who have spent $25,000 on a DL AmEx card this calendar year?
This is purely speculative, but I said earlier that I would think the priority is as listed in the press release, even though it does not explicitly say that, and in the press release it's DL Reserve, Corporate, credit card spend, and finally check-in upgrade request time. They list those four things in order.

Last edited by Beckles; Apr 30, 2016 at 7:09 am
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Old Apr 30, 2016 | 5:00 am
  #23  
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Check-in time has not been a factor since the old NWA days. Time of request is a factor, however, basically meaning when you booked and were ticketed.
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Old Apr 30, 2016 | 6:49 am
  #24  
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Originally Posted by Beckles
This is purely speculative, but I said earlier that I would think the priority is as listed in the press release, even though it does not explicitly say that, and in the press release it's DL Reserve, Corporate, credit card spend, and finally check-in time. They list those four things in order.
Bets on when DL just starts using a point system to determine UG priority?

(YTD MQD + (AmexSpend*0.1)) * Mutiplier for status level * Multiplier for current fare class * multiplier for Corp acct
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Old Apr 30, 2016 | 7:20 am
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Originally Posted by gooselee
Bets on when DL just starts using a point system to determine UG priority?

(YTD MQD + (AmexSpend*0.1)) * Mutiplier for status level * Multiplier for current fare class * multiplier for Corp acct
I'm honestly surprised with this new round of changes they haven't replaced fare class with MQD for the segment, using fare class seems fatally flawed to me because you can have passengers in lower fare classes who paid significantly more for a ticket on a given segment. To give you an example, if I look at flying MCI-DTW on May 25 the 6:34 AM flight costs me $318.10 in K class. If I book MCI-DTW-IND, using the same 6:34 AM flight, I can get an H class ticket for $221.60. Why on earth should the Medallion member on the H class ticket be higher in priority for an upgrade than the same level Medallion member on the K class ticket that Delta is charging more money for (even before you split the ticket cost between the two segments!)? Delta is now awarding MQD for each segment, why they aren't using that as the primary differentiator after Medallion level is crazy.
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Old Apr 30, 2016 | 7:32 am
  #26  
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It would benefit me if MQDs were used instead of fare class. As a hub captive, I'm accustomed to paying high fares. Yet I often have surprisingly low fare classes for these prices. In fact, I think this has gotten worse recently.

For example, my most recent RT coach ticket (for nonstops on a not particularly long route and not a business or elite heavy route) cost almost six hundred dollars for an L segment in each direction. [The FCM fare difference would have been a bit over two hundred dollars, but I decided to roll the dice on this one and I was upgraded into very good FC seats at mmy DM window in both directions.]
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Old Apr 30, 2016 | 7:35 am
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Coupled with recent service guarantees for corparate travelers only and now this, Delta is sending a message, if you're not a corporate traveler, we don't want your business.

Add to it the major service cutbacks to small midwest airports and outrageous layover times, the message is clear.
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Old Apr 30, 2016 | 7:46 am
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Originally Posted by lseflyer
Coupled with recent service guarantees for corparate travelers only and now this, Delta is sending a message, if you're not a corporate traveler, we don't want your business.

Add to it the major service cutbacks to small midwest airports and outrageous layover times, the message is clear.
I'm wondering what sorts of "corporate contracts" count for this. I get a small discount for some tickets and the fares are frequently market as negotiated (with a green suitcase having a dollar sign icon plus wording about it being a negotiated fare) when I search on delta.dumb, but AFAIK the fare code doesn't have a designator.

However, on the last such ticket when I tried to SDC, the agent for each direction had to call a supervisor to do it. In both cases, they told me that it took so long because they saw an "inhibitor" but there was nothing like that in the fare rules and I was SDCing onto a legal routing for my fare rules. It seemed strange, but I got the flights I wanted without any argument. For that trip, I had a G A P fare.
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Old Apr 30, 2016 | 8:06 am
  #29  
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OK stupid question: all of my corporate travel is booked through Concur. Delta is our preferred carrier. Does that mean we have a corporate contract with Delta? Ive been diamond for the last three years.

I could probably ask my travel department, but this forum is such a wealth of information.
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Old Apr 30, 2016 | 8:11 am
  #30  
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Originally Posted by Ryno1234
OK stupid question: all of my corporate travel is booked through Concur. Delta is our preferred carrier. Does that mean we have a corporate contract with Delta? Ive been diamond for the last three years.

I could probably ask my travel department, but this forum is such a wealth of information.
I could ask my travel department, but they wouldn't know. They don't even know which fares are supposed to be discounted and how much the discount is supposed to be. They thought it was a fixed percentage until I pointed out that some of the fares that are marked as discounted are exactly the same as fares available to the general public on delta.dumb.
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