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Originally Posted by El Boocho
(Post 33583001)
2 calls or 1. Ballsy to do both moves on the same call!
Originally Posted by El Boocho
(Post 33584035)
Many people would see this as gaming the system. If you are going to game the system, do it smart. You may think it doesn’t matter, but reports from the field where people are finding ways around issues to reach a result delta didn’t intend, will have an effect on policy. I don’t think taking a “legalistic” approach will be effective in the long run, it will just cause the rules to change.
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Originally Posted by WillBarrett_68
(Post 33584535)
sure, they might, but some agents push back on other things that are within policy, like SDCing to any open F seat on a paid ticket, and yet nobody suggests not asking for that.
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Originally Posted by WillBarrett_68
(Post 33584540)
"if you do things within the rules they might change the rules"
sure, maybe they might also change the rules even if you don't do those things! there's no evidence that this is a "result that delta didn't intend." Sure there's evidence. If Delta intended for you to use a certificate on the initial flight, it would have made seats available. It's clearly a work around. I'm not saying don't do it, I'm saying be smart and don't screw up the current benefits by being stupid because you think you are right and entitled. I'm 100% sure they will change the rules at some point, but we don't need to hasten that day. Every rule changes at some point. Inline with my experiences chatting and interacting with ATOBTTR, he was thoughtful in his approach regarding this issue. |
Originally Posted by JCWCVG
(Post 33584225)
Wow. Good info. I was told before by multiple agents that SDC is one time thing.
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Originally Posted by WillBarrett_68
(Post 33584535)
sure, they might, but some agents push back on other things that are within policy, like SDCing to any open F seat on a paid ticket, and yet nobody suggests not asking for that.
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Originally Posted by El Boocho
(Post 33585303)
It's within the letter of the law, but not the spirit.
Sure there's evidence. If Delta intended for you to use a certificate on the initial flight, it would have made seats available. The violation of the spirit of the rules is just something you've imagined for some reason I don't understand.. |
Originally Posted by El Boocho
(Post 33585310)
I have SDC'd multiple times w/o a problem. Sounds like you ran into some improperly trained agents.
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Originally Posted by El Boocho
(Post 33585380)
Why would they? As it relates to paid premium tickets, the SDC policy and benefit is very clearly laid out on Delta.com.
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Just as a datapoint, I ran into an agent today while doing an SDC on a flight with a companion that had confirmed RUCs with tickets reissued, and this agent was a rules stickler (would not waive the $75 fee for the non-status companion to SDC, and even "checked" to verify the rules), and did not blink at all at SDCing to flights that absolutely did not have RUC upgrade inventory (I had already HUCA'd since the first agent I got was obviously new and was convinced we needed upgrade space).
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Originally Posted by jrl767
(Post 33583858)
I’m thinking my experience with the “two-step” — and that exact logic — was back when you could still SDC paid F to D1
I was able to get a PM agent to add a segment (most likely DCA-MSP-SEA to DCA-ATL-LAX-SEA) and then change the routing to DCA-JFK-LAX-SEA In fact I did SDC in app from OAK-SLC-JFK paid F to OAK-LAX-JFK this summer. |
Have a nonstop tomorrow, confirmed RUC at booking and ticket reissued.
Trying to SDC to an earlier flight with a connection through ATL to get in earlier, all of the earlier flights from my origin to ATL are completely sold out. Try to SDS, of course that doesn't work since the routing is changing. Try to SDC to a later flight through ATL with the connection I want so I can SDS to the earlier flight, agent won't let me claiming that I can't SDC from a non-stop to a connecting itinerary. :( HUCA, 1 hour 30 minute call back time. Call singapore, agent won't let me SDC into F (Y is sold out on the flight). HUCA, get same answer from 2nd singapore agent. Of course this morning all of the flights had tons of seats, I think people coming from cancelled Southwest flights are sucking up all the seats. |
Got the callback from the 1.5 hour quote hold time. This guy gave me a new one, he agrees that with a confirmed RUC I can SDC into any F seat, but he's saying that since there's no Y seat available on the flights I want, the system won't let him SDC me (he says he can only SDC me into a Y seat, and THEN confirm the upgrade into F, which sounds... bogus?)
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Originally Posted by WillBarrett_68
(Post 33633950)
Got the callback from the 1.5 hour quote hold time. This guy gave me a new one, he agrees that with a confirmed RUC I can SDC into any F seat, but he's saying that since there's no Y seat available on the flights I want, the system won't let him SDC me (he says he can only SDC me into a Y seat, and THEN confirm the upgrade into F, which sounds... bogus?)
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Originally Posted by WillBarrett_68
(Post 33633950)
Got the callback from the 1.5 hour quote hold time. This guy gave me a new one, he agrees that with a confirmed RUC I can SDC into any F seat, but he's saying that since there's no Y seat available on the flights I want, the system won't let him SDC me (he says he can only SDC me into a Y seat, and THEN confirm the upgrade into F, which sounds... bogus?)
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Anyway, it worked out, was able to make an SDC this morning and currently sitting in F en route to SLC.
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