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-   -   SDC while using Regional Upgrade Certificates (RUC) Definitive Thread (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1709826-sdc-while-using-regional-upgrade-certificates-ruc-definitive-thread.html)

ATOBTTR Sep 21, 2021 6:45 am


Originally Posted by El Boocho (Post 33583001)
2 calls or 1. Ballsy to do both moves on the same call!


Originally Posted by El Boocho (Post 33584035)
Many people would see this as gaming the system. If you are going to game the system, do it smart. You may think it doesn’t matter, but reports from the field where people are finding ways around issues to reach a result delta didn’t intend, will have an effect on policy. I don’t think taking a “legalistic” approach will be effective in the long run, it will just cause the rules to change.

I think most times it was over 2 calls but that was also at a time when even on the DM/PM line you could get through in just a couple minutes. I haven't tried this recently or in the past year when call backs were several hours. Had that been the case, I probably would have done it in one call.

Zorak Sep 21, 2021 10:18 am


Originally Posted by WillBarrett_68 (Post 33584535)
sure, they might, but some agents push back on other things that are within policy, like SDCing to any open F seat on a paid ticket, and yet nobody suggests not asking for that.

Sure, but making 2 calls is slightly different qualitatively than not asking at all? Of course that was before COVID-era hold times. If I tried this today I'd probably do it in a single call.

El Boocho Sep 21, 2021 11:20 am


Originally Posted by WillBarrett_68 (Post 33584540)
"if you do things within the rules they might change the rules"

sure, maybe

they might also change the rules even if you don't do those things!

there's no evidence that this is a "result that delta didn't intend."

It's within the letter of the law, but not the spirit.
Sure there's evidence. If Delta intended for you to use a certificate on the initial flight, it would have made seats available. It's clearly a work around. I'm not saying don't do it, I'm saying be smart and don't screw up the current benefits by being stupid because you think you are right and entitled.
I'm 100% sure they will change the rules at some point, but we don't need to hasten that day. Every rule changes at some point. Inline with my experiences chatting and interacting with ATOBTTR, he was thoughtful in his approach regarding this issue.

El Boocho Sep 21, 2021 11:23 am


Originally Posted by JCWCVG (Post 33584225)
Wow. Good info. I was told before by multiple agents that SDC is one time thing.

I have SDC'd multiple times w/o a problem. Sounds like you ran into some improperly trained agents.

El Boocho Sep 21, 2021 11:42 am


Originally Posted by WillBarrett_68 (Post 33584535)
sure, they might, but some agents push back on other things that are within policy, like SDCing to any open F seat on a paid ticket, and yet nobody suggests not asking for that.

Why would they? As it relates to paid premium tickets, the SDC policy and benefit is very clearly laid out on Delta.com. If you are talking about SDC on a ticket upgraded using a certificate, it becomes less obvious. You should still be able to do it, but if you find a clueless agent, arguing with them is much less likely to produce a positive result. The main reason being the language on Delta.com does not explicitly include RUC upgraded tickets. It is implicit based on the statement that complimentary medallion upgrades are excluded. Once upon a time it was explicit in the reference materials available to agents, but they had to dig to find it. An agent sent me a copy and paste of the language, but it was in an old system that I understand they now no longer use. HUCA or just call Singapore for RUC related issues. They seemed to be trained well on this issue.

WillBarrett_68 Sep 21, 2021 3:58 pm


Originally Posted by El Boocho (Post 33585303)
It's within the letter of the law, but not the spirit.
Sure there's evidence. If Delta intended for you to use a certificate on the initial flight, it would have made seats available.

But what I'm suggesting isn't "to use a certificate on the initial flight" and is in fact to use it on the flight that has seats available.

The violation of the spirit of the rules is just something you've imagined for some reason I don't understand..

WillBarrett_68 Sep 21, 2021 3:58 pm


Originally Posted by El Boocho (Post 33585310)
I have SDC'd multiple times w/o a problem. Sounds like you ran into some improperly trained agents.

idk man that might be against the spirit of the rules, be careful or they'll take it away

WillBarrett_68 Sep 21, 2021 4:20 pm


Originally Posted by El Boocho (Post 33585380)
Why would they? As it relates to paid premium tickets, the SDC policy and benefit is very clearly laid out on Delta.com.

and yet, this message board is littered with reports from people who have had trouble doing this

WillBarrett_68 Sep 26, 2021 6:35 am

Just as a datapoint, I ran into an agent today while doing an SDC on a flight with a companion that had confirmed RUCs with tickets reissued, and this agent was a rules stickler (would not waive the $75 fee for the non-status companion to SDC, and even "checked" to verify the rules), and did not blink at all at SDCing to flights that absolutely did not have RUC upgrade inventory (I had already HUCA'd since the first agent I got was obviously new and was convinced we needed upgrade space).

flyerCO Sep 26, 2021 11:04 pm


Originally Posted by jrl767 (Post 33583858)
I’m thinking my experience with the “two-step” — and that exact logic — was back when you could still SDC paid F to D1

I was able to get a PM agent to add a segment (most likely DCA-MSP-SEA to DCA-ATL-LAX-SEA) and then change the routing to DCA-JFK-LAX-SEA

Unless something has changed again, they eliminated the language prohibiting no SDC F->D1. (I want to say around when we got free DoD upgrades on domestic D1 routes)

In fact I did SDC in app from OAK-SLC-JFK paid F to OAK-LAX-JFK this summer.

WillBarrett_68 Oct 10, 2021 8:08 pm

Have a nonstop tomorrow, confirmed RUC at booking and ticket reissued.

Trying to SDC to an earlier flight with a connection through ATL to get in earlier, all of the earlier flights from my origin to ATL are completely sold out. Try to SDS, of course that doesn't work since the routing is changing. Try to SDC to a later flight through ATL with the connection I want so I can SDS to the earlier flight, agent won't let me claiming that I can't SDC from a non-stop to a connecting itinerary. :( HUCA, 1 hour 30 minute call back time.

Call singapore, agent won't let me SDC into F (Y is sold out on the flight). HUCA, get same answer from 2nd singapore agent.

Of course this morning all of the flights had tons of seats, I think people coming from cancelled Southwest flights are sucking up all the seats.

WillBarrett_68 Oct 10, 2021 8:29 pm

Got the callback from the 1.5 hour quote hold time. This guy gave me a new one, he agrees that with a confirmed RUC I can SDC into any F seat, but he's saying that since there's no Y seat available on the flights I want, the system won't let him SDC me (he says he can only SDC me into a Y seat, and THEN confirm the upgrade into F, which sounds... bogus?)

Pianoman109876 Oct 10, 2021 10:55 pm


Originally Posted by WillBarrett_68 (Post 33633950)
Got the callback from the 1.5 hour quote hold time. This guy gave me a new one, he agrees that with a confirmed RUC I can SDC into any F seat, but he's saying that since there's no Y seat available on the flights I want, the system won't let him SDC me (he says he can only SDC me into a Y seat, and THEN confirm the upgrade into F, which sounds... bogus?)

that’s stupid. If that’s really the case, they can “oversell” Y for all of 5 seconds in order to confirm you. I’d keep pushing.

flyerCO Oct 11, 2021 4:33 am


Originally Posted by WillBarrett_68 (Post 33633950)
Got the callback from the 1.5 hour quote hold time. This guy gave me a new one, he agrees that with a confirmed RUC I can SDC into any F seat, but he's saying that since there's no Y seat available on the flights I want, the system won't let him SDC me (he says he can only SDC me into a Y seat, and THEN confirm the upgrade into F, which sounds... bogus?)

It is bogus. The system has to be overridden for a lot of F SDC. While what you want is allowed it only works automatically if the same fare classes (most F fares use dual inventory) are available. Agent just needs to override.

WillBarrett_68 Oct 11, 2021 7:32 am

Anyway, it worked out, was able to make an SDC this morning and currently sitting in F en route to SLC.


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