It's like a Bill and Ted level bogus. :cool:

Ran into this again today. agent wanted to re-price the ticket. "You only have ONE confirmed flight, not two, so you can change to an itinerary with TWO flights." I can at least understand most rule misunderstandings that agents suffer from, but this one makes no sense.

They're supposed to charge the additional segment taxes. (Online SDC even enforces this, though most agents dont) However no issue going from nonstop to connecting (as long as DL publishes connecting routings)

I am no longer able to find the verbiage that explains that confirmed upgrades using certificates on reticketed iteneraries can use SDC with the paid F rules (e.g. just needing F cabin availability and do not need confirmable upgrade inventory to make the change).

does anyone know where this is currently documented?

IIRC way back in history there was an airline called PSA that charged $19 per segment. It might have been the first budget carrier.

It hasn't been posted online in couple years. However it is in the published rules that agents have. It specifically lists what booked fare classes qualify and OY is listed. Getting agent to read the rules is the problem.

I had this issue come up last week. I ended up speaking to a someone at the Rates and Reissues desk. They confirmed that KM VERY clearly delineates the difference between complimentary upgrades and Mileage/Upgrade Certificate upgrades. It clearly states that comp upgrades use OU or RU inventory and DO NOT require ticket reissue and no compensation has been collected by Delta thus the SDC is only eligible for ticketed economy class. But Mileage/Upgrade Certificates involve an exchange of value and SDC is allowed if ANY inventory in the premium CABIN (not class) is available. It notes that this is indicated by OY, RY, or SY class and is reissued. He said to have any agent look in KM under “Same-Day Travel Changes (SDT)” and go to the “Same Day Confirmed: Program Details” section and then scroll down to the “Upgrades” heading. He said the wording is so clear there should be absolutely no issue with SDC on GUC/RUC. He did note that the verbage in KM is “Upgrade Certificate” not GUC or RUC in that particular area. He also said that KM clearly states that D1 to FC SDC is allowed (requires manual reissue), but FC to D1 is NOT allowed. He indicated though that since the fare bucket alignment across intl and domestic flights a few years ago, its not immediately apparent to agents the difference between a D1 domestic flight and a FC domestic flight without a few extra clicks and that he sees FC to D1 SDC reissues happen frequently where they shouldn’t.

That's gold, Jerry, gold! Copied into a wiki post.

In another thread (that this one should be merged into),

Just to confirm this, I had to call in today for a different issue but while I was on I had the agent check this, and she read it verbatim to me, it's absolutely there and it's completely unambiguous if they look in the correct place. Kudos for giving us the map!

And I had to do the same today - Especially because agent 1 and Supervisor said "The system won't let me, you should try it yourself on Delta.com". The second agent said "I think you should be able to", then the reissues desk said, "No - only Comfort+ or Main Cabin".

The agent read the article and said - let me talk to her again.

The Reissues agent said "No you are wrong", but in the end did it. So Frustrating.

What is the “KM”?

This kind of response is infuriating. If DL monitors this thread, you really need to address this type of response. We all get it frequently. There are few things more disrespectful than when an agent is caught being wrong and offers to "make an exception this time" when the "exception" is actual policy.

Their internal policy and rules system. I think it stands for Knowledge Manager or Management or something to that effect. Whenever I have heard agents reference it though, they always just call it by its letters "K M".

Just a data point — the new-ish app SDC function worked correctly for me on this today. Was able to SDC my RUC-upgraded booking to a later flight directly into first class, grabbing the last 2 F seats in that flight (sorry to #1 and 2 on that upgrade list).

Later flight was both quite a bit more expensive in Y and didn’t have confirmable upgrade space when I booked so worked out well all around.