Sadly some will pull up info, read it and ignore it. The problem appears to he some agents are trained correctly, some incorrectly. I had a supervisor (before I got a note added to my account) tell me she asked the agent why she refused to process it. According to her they were trained this was not allowed. Supervisor pointed her to the relevant policy section, but the agent still thought supervisor was wrong.

Thanks for the specifics. A couple of days ago I had to tell an agent to check KM; she did, and gave the the SDC.

SDC with a confirmed RUC
 

Flyertalkers -

I'm getting the runaround from Delta on this one. When I have a confirmed RUC upgrade and I try to SDC to another flight, some agents do it instantly, others give me a song-and-dance and have to call a supervisor to get it done.

Is there a written policy on this?

Thanks,

VB

Yes.
https://www.delta.com/us/en/change-c...-flight-change

Also, under "Additional Rules" in the same link, note "Medallion Complimentary Upgrades do not transfer to your rebooked ticket"

So you have to put it all together for them:

• A confirmed RUC is a "premium cabin fare".
• By contrast, a Medallion Complimentary Upgrade remains booked in the original (non premium cabin) fare, which is why they "do not transfer to your rebooked ticket."

I asked this question years ago (and have an email from DL confirming it). In that email, I was told that the relevant information is "also available in 'KM', the online information system we use. The specialist would go to Same Day Travel Overview, then "Newly Desired Flight Requirements" and it's under the 3rd bullet point."

Don't know if the references to KM have changed.

Yes. Once confirmed,you have an F Ticket. However some agents seem to confused the section on complementary upgrades with RUC/GUC/miles upgrades. If they read the whole policy its clear, it even says the fare class that RUC/GUC/mile upgrades clear into is eligible.

I had FC seats on return itinerary, OY class, using RUC.

Had been confirmed in FC month ago.

Problems with inbound aircraft for my first return segment prompted the need to get backed up on a later connecting flight.

First agent I spoke to said that she could put me in coach, but that I would be in the upgrade list for FC. She checked with supervisor who "confirmed" this.

I then asked where I would be on the UG list and was told I was third on the list.

I asked why not number one on the list, since I was using a coupon.

Response... "Because you did not make your request 24 hours before the flight.."

My response (issued in good nature) "Well DL did not advise me 24 hours ahead of time that the flight was going to go mechanical."

So, what is the current policy? Once you are confirmed in FC on one flight, and the RUC is redeemed, what is your status if you have to change flights?

HUCA. You should be eligible for a F seat.

It amazes me that DL agents don’t know all their own rules when it comes to SDC. I still get the run around on occasion when I’m in paid F with the “fare class not available”.

It amazes me that Delta still doesn't have a customer-facing published policy for SDC for RUCs and GUCs.

I haven't had any luck using SDC with RUCs. The agents generally don't know the rules, and the Supervisors back them up. But we may not know the rules, since they aren't published anywhere. When using a RUC, I'm happy if the agent can figure out how to code it properly (still usually takes 2-3 phone calls).

I've had better luck with RUCs and flight delays/cancellations. The Delta app has consistently offered me F rebooking options while flying on a RUC. And the app lets you pick lots of creative re-routing options, so you can fly F on multiple segments if needed.

The app simply looks at your ticket. As long as the tocket has been reissued you're good.

I have made several more calls post-event, seeking clarification.

I have consistently received the same answer.

Very disappointing lessening of the value of the benefit.

Nothing has changed. It's just uninformed agents that dont bother reading the policy.

You guys are luckier than me with your RUCs. I use them most of the time on a long flight like LAX-ATL, and if they clear at all (which they mostly do not) they clear at the gate. I don't even have a chance to SDC. All four of my RUCs from 2018 expired in January of 2019, and three of the four in 2017 expired as well.

Only once did I get one to clear far enough out that I could do an SDC, and then of course the agent told me it could not be done. The supervisor agreed with the agent, but rebooked me as a one-time courtesy and while she was at it changed my booking class so I got the 50% MQM bonus as a kind of consolation prize. :rolleyes:

My expectation is that I will never be in FC to LAX, SFO, or SEA unless it is on a paid FC ticket. I find RUC's to be increasingly hard to use even in less busy markets.