Delta and Starwood introduce Crossover Rewards
Jul 30, 2013, 8:51 am
#211
FlyerTalk Evangelist
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
4 p.m. late checkout, subject to availability at resort and conference center SPG Participating Hotels
Jul 30, 2013, 9:47 am
#212
Join Date: Jun 2011
Programs: SPG Plat US G Delta G
Posts: 166
From https://www.delta.com/profile/spgLanding.action -
Is the W in Miami a participating property and/or did they have availability to support a 4pm check out?
Is the W in Miami a participating property and/or did they have availability to support a 4pm check out?
Jul 30, 2013, 10:56 am
#213
Join Date: Oct 2010
Location: SLC
Programs: Delta DM, Hilton Diamond, IHG Platinum, SPG Gold, National EC Executive, Delta Amex Reserve
Posts: 271
Show them your Preferred Plus Membership benefits(take a screenshot from your account) which include late checkout of 4pm and ask them if they are familiar with the Crossover Rewards program. I had to do this once at a Westin before I reached Gold with SPG.
They apologized and acknowledged the program and gave me the late checkout.
They apologized and acknowledged the program and gave me the late checkout.
Aug 22, 2013, 7:46 am
#214
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,051
In my experience Crossover Rewards points have usually posted to my SPG account on Tuesdays, though I did get a posting this week on Wednesday. Seems to be a minimum of a bit more than a week, so something like whichever Tuesday-or-sometimes-Wednesday falls about 10-17 days after the flight. Definitely have never had any miles post earlier than 10 days (this week's Wednesday the 21st post even included miles from a flight on Sunday the 11th whereas evidence from previous weeks suggests that had this week's post happened on Tuesday those Sunday miles wouldn't have come through until the following week).
Jan 9, 2014, 2:21 pm
#215
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
I just got 625 bonus miles as a "Crossover Rewards Medallion Hotel Stay Bonus". Miles are awarded as 1 mile-per-dollar-spend, correct? If so, I am missing a few (spend $781.87 total including tax). Or does only the pre-tax amount count?
Jan 9, 2014, 2:33 pm
#216
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,051
Taxes and any charges to the room don't count unfortunately, just the base room rate. If you don't have any room charges (meals, etc.) you should get exactly the same number of Delta miles as the basis for your Starpoints -- so your 625 Delta miles should match the base 1250 Starwood points you would have gotten for the stay at 2 points per dollar.
Jan 9, 2014, 5:52 pm
#217
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Taxes and any charges to the room don't count unfortunately, just the base room rate. If you don't have any room charges (meals, etc.) you should get exactly the same number of Delta miles as the basis for your Starpoints -- so your 625 Delta miles should match the base 1250 Starwood points you would have gotten for the stay at 2 points per dollar.
Feb 17, 2014, 11:26 am
#218
Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA Hater
Posts: 2,020
Anyone know the procedure for claiming lost credit?
I have gotten all my DL points for SPG stays but am missing a lot of SPG points for DL flights.
I have gotten all my DL points for SPG stays but am missing a lot of SPG points for DL flights.
Feb 17, 2014, 5:23 pm
#220
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,669
Rather than calling DL right away I went online to look at the rules, and my reading of them suggests that only SPG Gold and above members are entitled to SPG points from DL flights. I don't have any status with SPG, so therefore I don't think I'm entitled to SPG points from cross-rewards.
Am I right?
Feb 18, 2014, 10:32 am
#221
Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA Hater
Posts: 2,020
This posting prompted me to contact SPG, because my SPG account stands at zero points (I usually stay at Marriott properties since I have status there). There they told me to contact Delta to ask them to credit the points to my SPG accounts, for all of the flights I took after signing up for cross-rewards. The SPG agent told me I am definitely entitled to the points after looking at my account.
Rather than calling DL right away I went online to look at the rules, and my reading of them suggests that only SPG Gold and above members are entitled to SPG points from DL flights. I don't have any status with SPG, so therefore I don't think I'm entitled to SPG points from cross-rewards.
Am I right?
Rather than calling DL right away I went online to look at the rules, and my reading of them suggests that only SPG Gold and above members are entitled to SPG points from DL flights. I don't have any status with SPG, so therefore I don't think I'm entitled to SPG points from cross-rewards.
Am I right?
I am Gold with SPG, however, and should be getting points from both angles.
Mar 6, 2014, 11:59 am
#222
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
ORC for Crossover Rewards
A few weeks ago I was scheduled to fly CLT-DTW-MCI but due to IRROPS I had them reroute me on a non-stop US Airways flight. A few days after the flight I tweeted @DeltaAssist and asked for original routing credit for my trip which promptly posted to my Delta account. I was just checking my SPG account and noticed that I got Crossover credit for those flights too, but the amount of the credit was 500 per segment, which is about 10 times more than it would have been for each flight normally. ^
Jun 28, 2014, 5:57 pm
#223
Join Date: Aug 2003
Location: Washington,DC
Posts: 1,822
Cross Over rewards
So I have joined Cross over as a lifetime SPG gold
I've received over 80,000 SPG points, worth over 100,000 DL points for nothing.
What is the business reason for Cross over - makes no sense to me? I get 100,000 extra DL points and rarely stay at SPG hotels?
I've received over 80,000 SPG points, worth over 100,000 DL points for nothing.
What is the business reason for Cross over - makes no sense to me? I get 100,000 extra DL points and rarely stay at SPG hotels?
Jun 28, 2014, 6:04 pm
#224
Join Date: Dec 2013
Programs: DL Diamond, AA Platinum, SPG Platinum
Posts: 255
The point of Crossover is to encourage frequent travelers to both fly Delta and stay at SPG hotels. I do both and gain extra miles when I stay at SPG and extra SPG points when I fly Delta - it is a great program.
Sounds like you have gotten some benefit from it already in either case so congrats?
Sounds like you have gotten some benefit from it already in either case so congrats?