Delta and Starwood introduce Crossover Rewards
Mar 29, 2013, 8:38 pm
#166
Join Date: Nov 2012
Programs: Delta DM, SPG Plat, Marriott Plat, IHG Spire
Posts: 1,021
I have also begun to see Delta stuff posting to my SPG account, and SPG stuff posting into Skymiles.
My Delta tickets were purchased via my employer's corporate travel account which uses Concur. My hotel stays were booked directly with the hotel, but I made sure that my SPG # was on file with the reservation prior to checkin.
My Delta tickets were purchased via my employer's corporate travel account which uses Concur. My hotel stays were booked directly with the hotel, but I made sure that my SPG # was on file with the reservation prior to checkin.
Mar 30, 2013, 5:05 pm
#167
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,240
Mar 30, 2013, 5:22 pm
#168
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
Looks like the same here. I got my return on 3/12 posted but not my outbound on 3/7. I got 403 points on an $875+ r/t (domestic) ticket, although I just looked at the receipt and the base fare was $806, so I guess an annoying fuel surcharge in there that doesn't earn points.
Apr 3, 2013, 12:58 am
#169
Join Date: Feb 2011
Location: Somewhere above the Mason-Dixon
Programs: DL Ham Samich
Posts: 1,661
SPG Crossover Rewards - Who fixes problems?
I just logged into my SPG account and noticed that for the flights I've taken since registering, only one of them have posted SPG points, but not even the correct amount. My MIA-MSP leg only awarded me 116 miles...?
Any idea who the primary handler is? I'd hate for it to be Delta's IT...
Any idea who the primary handler is? I'd hate for it to be Delta's IT...
Apr 3, 2013, 6:20 am
#170
Join Date: Dec 2009
Location: CVG
Programs: DL DM & 2MM'r,
Posts: 83
I'd also like to know. I have the same problem and when I called Delta the CSR rep tried to tell me to call Starwood. When I explained it was a problem on Delta's part she said she had no way to fix it and didn't know who to contact.
Apr 3, 2013, 6:25 am
#171
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
I'm curious about the elite benefits crossover and how that works. I have an upcoming Starwood stay and I contacted Starwood and was sent a link to the T&C. Will the hotel see my status for room upgrades and such when assigning a room?
Apr 3, 2013, 7:21 am
#172
Join Date: Jun 2010
Programs: DL Diamond MM, SPG Platinum, Skywards Silver
Posts: 319
I just logged into my SPG account and noticed that for the flights I've taken since registering, only one of them have posted SPG points, but not even the correct amount. My MIA-MSP leg only awarded me 116 miles...?
Any idea who the primary handler is? I'd hate for it to be Delta's IT...
Any idea who the primary handler is? I'd hate for it to be Delta's IT...
Apr 3, 2013, 7:31 am
#173
FlyerTalk Evangelist
Join Date: Feb 2010
Location: LHR
Programs: DL DM 2MM, BA Bronze, Various Hotels
Posts: 10,187
From the DL Crossover FAQ rewards page - https://www.delta.com/content/www/en...-platinum.html
If you are registered for Crossover Rewards and meet the criteria to earn Starpoints and/or Delta miles for your eligible flight or Eligible Stay: (1) if you are missing Delta miles for an Eligible Stay at an SPG Participating Hotel, contact the SPG Customer Contact Center (2) if you are missing Starpoints for an eligible Delta flight, contact Delta.