Delta and Starwood introduce Crossover Rewards
Apr 3, 2013, 11:02 am
#181
Join Date: Feb 2012
Programs: Delta PM, Hyatt Diamond, Hertz PC, Marriott Platinum
Posts: 91
I've taken flights every week of March, and I've had the flights from the week of the 11th post. Still missing from the week of the 4th and the 18th. Not sure if my flight last week counted since it was one way with delta and one way with Alaska. If the travel agent made those separate tickets, it should work, if they combined them, then it probably won't.
Apr 3, 2013, 1:05 pm
#182
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,982
Still waiting on flights from March 3. Not feeling hopeful...and we have no one to contact. Why are these programs and promotions issued with such poor answers to the most basic questions...Who do we contact with problems???
Apr 3, 2013, 2:17 pm
#183
Suspended
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,174
From the DL Crossover FAQ rewards page - https://www.delta.com/content/www/en...-platinum.html
http://mobile.usablenet.com/mt/spgpr...language=en_US
Apr 3, 2013, 6:43 pm
#185
Original Member
Join Date: May 1998
Location: Atlanta, GA
Programs: DL 3 MM/DM, Marriott Titanium Elite, Hyatt Globalist, National Exec Elite
Posts: 4,004
A business associate of mine had miles post for one Starwood stay, but then the next stay posted an entry on his SkyMiles account with zero miles posted, saying that the "last names don't match" between his SkyMiles and SPG accounts.
Strange that one time it posted, the other time it was rejected.
Makes you think there is a manual review step along the way.
And everything posted perfectly on the Starwood side for the Delta flights taken.
Strange that one time it posted, the other time it was rejected.
Makes you think there is a manual review step along the way.
And everything posted perfectly on the Starwood side for the Delta flights taken.
Apr 3, 2013, 11:58 pm
#187
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
I had been starting to worry that, while my hotel stays were crediting as DL miles, I hadn't yet seen any SPG points for DL flights. Today the flights started to credit and could be identified by date, although an early return flight on a RT at the beginning of March is still missing.
Maybe a lot of the answer is that time fixes problems, although it's strange that some people saw all their points and miles post early in the promos, while others are doing a catchup in apparently random order.
Maybe a lot of the answer is that time fixes problems, although it's strange that some people saw all their points and miles post early in the promos, while others are doing a catchup in apparently random order.
Apr 4, 2013, 5:28 am
#189
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
I had flights 3/11 and 3/15 which are now showing on SPG.com (posted 3/27). I have a spreadsheet that keeps track of the base fare excluding taxes/fees for each trip. The SPG points earned match the base fare exactly for this trip though they post each leg individually and are a little tricky to read as they just post with the destination of that leg. For example:
400 DL PTS TIX: ATL 20130311
518 DL PTS TIX: SLC 20130315
183 DL PTS TIX: BOI 20130315
Interestingly, flights the week before (3/5 - 3/7) have not posted. IIRC, those flights were rebooked due to IROPS and the routing was changed. I wonder if that is throwing the system off somehow.
400 DL PTS TIX: ATL 20130311
518 DL PTS TIX: SLC 20130315
183 DL PTS TIX: BOI 20130315
Interestingly, flights the week before (3/5 - 3/7) have not posted. IIRC, those flights were rebooked due to IROPS and the routing was changed. I wonder if that is throwing the system off somehow.
Apr 14, 2013, 11:09 am
#190
Join Date: Jul 2006
Location: ATL
Programs: DL - PM (Sky Priority);HH - Gold; Marriott - Silver; National - Executive; DL Reserve AMEX
Posts: 5,234
Here is the direct link http://www.delta.com/content/www/en_...r-rewards.html
Apr 15, 2013, 5:50 pm
#191
Join Date: Feb 2012
Programs: Delta PM, Hyatt Diamond, Hertz PC, Marriott Platinum
Posts: 91
I am still waiting for some points to post and I can't figure out how to get it fixed. I called Delta, who told me to talk to SPG, who gave me an email address to send a receipt and now I get this response:
Thank you for your email in regards to your Delta Crossover Rewards. It is my pleasure to assist you.
Unfortunately we have no access to Delta's internal records please contact there customer service department in regards to your missing miles/points. I apologize I could not be of more assistance and for any inconvenience this may bring.
We appreciate your continued loyalty with Starwood Hotels and Resorts Worldwide Inc. If you have any further questions please let me know.
Unfortunately we have no access to Delta's internal records please contact there customer service department in regards to your missing miles/points. I apologize I could not be of more assistance and for any inconvenience this may bring.
We appreciate your continued loyalty with Starwood Hotels and Resorts Worldwide Inc. If you have any further questions please let me know.
Apr 16, 2013, 8:05 am
#192
Join Date: Dec 2009
Location: CVG
Programs: DL DM & 2MM'r,
Posts: 83
Unfortunately, this is the same response I'm getting for Delta Flts not posting to my SPG account. Delta says contact SPG and of course SPG can't fix Delta problems. There needs to be a Crossover Rewards contact at Delta for these issues.
Apr 16, 2013, 10:05 am
#193
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
This Crossover Rewards with SPG could go on a long list of "overpromised and underdelivered" from Delta marketing. Only time will tell, but I don't have my hopes up. If I get anything from this co-op marketing effort I'll consider it gravy.
May 1, 2013, 5:29 pm
#194
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
Any updates on trends for the SPG points posting? (How long does it take for points to post, any discernable patterns of sweeps for posting, etc) I completed a TPAC trip last Monday (9 days ago) and haven't seen the SPG points yet.
May 5, 2013, 6:11 pm
#195
Join Date: Jul 2009
Location: LAX
Programs: DL, AS, Marriott, Hyatt, National
Posts: 863
For my recent domestic trips, SPG points have been posting to my account within about two weeks.