Delta and Starwood introduce Crossover Rewards
May 5, 2013, 7:27 pm
#196
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
So far, it's been 19 days for my outbound and about 12 days since my return. The twitter assist folks told me it would be 14 "business days"........ Guess I'm not there yet and will have to wait some more.
May 17, 2013, 9:03 am
#198
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
My early March flights posted about a week ago. It ultimately worked without needing to invest time in chasing those points.
May 17, 2013, 9:10 am
#199
Join Date: Feb 2013
Location: LAX
Programs: DL DM, 2 MM; OW Emerald; MVP Gold 100k;Marriott/SPG LTPlat; HH Diamond
Posts: 968
Jun 7, 2013, 2:03 pm
#200
Join Date: Jul 2005
Location: SFO/SEA
Programs: Amex Biz Cent, Marriott LTP, Avis PC, Hilton Owners Diamond, AS MVP
Posts: 3,380
Name mismatch on Crossover rewards - how to resolve?
Hi all,
Just noticed a line on my DL.com activity from a recent SPG stay but it said 0 miles and the note said "Name on activity does not match name on account". This error reason makes sense because my name on my Starwood account is my middle name (which I prefer to go by) and my Delta account is my legal name (for TSA reasons), but I didn't realize there would be an issue with posting points
However, I've been fine with getting SPG points for my DL flights so it looks like only Delta is not posting miles for SPG stays.
Has anybody else encountered and is there a way to resolve?
Just noticed a line on my DL.com activity from a recent SPG stay but it said 0 miles and the note said "Name on activity does not match name on account". This error reason makes sense because my name on my Starwood account is my middle name (which I prefer to go by) and my Delta account is my legal name (for TSA reasons), but I didn't realize there would be an issue with posting points
However, I've been fine with getting SPG points for my DL flights so it looks like only Delta is not posting miles for SPG stays.
Has anybody else encountered and is there a way to resolve?
Jun 7, 2013, 2:18 pm
#201
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
You might try contacting the Starwood Lurker through a PM.
Jun 23, 2013, 9:24 pm
#204
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
Have you seen any crossover activity on your DL account? If not, I would be suspicious that you didn't register correctly for crossover.
Jun 24, 2013, 6:20 am
#205
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,082
What is your status with SPG? Only SPG Gold and Platinum members get SPG points for flying with Delta. I'm guessing that you aren't due any points at SPG from your DL flights since you only list yourself as an SPG member without being a Gold or Plat level member.
Last edited by cottonpatch; Jun 24, 2013 at 8:23 am
Jun 25, 2013, 8:14 am
#206
Join Date: Dec 2008
Location: Up in the Air
Programs: DL DM, UA PP
Posts: 65
Thanks cottonpatch, good call. I must have missed that while reading the T&C and thought any SPG membership was fine. Guess I should start moving some of my stays over to SPG...
Jul 22, 2013, 11:49 am
#207
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,752
Sorry, but I did not read this thread beyond the first week when it was news.
Tomorrow I drive to Dallas and will be staying at the Sheraton Dallas Hotel. My office is holding their quadrennial conference there and so reservations were made through one of our central offices.
I don't think the Sheraton even has my Sheraton number much less my Delta ff. However, I am going prepared for check-in tomorrow and just wondered if there might be any crossover benefits during this kind of stay (no Sheraton status).
Tomorrow I drive to Dallas and will be staying at the Sheraton Dallas Hotel. My office is holding their quadrennial conference there and so reservations were made through one of our central offices.
I don't think the Sheraton even has my Sheraton number much less my Delta ff. However, I am going prepared for check-in tomorrow and just wondered if there might be any crossover benefits during this kind of stay (no Sheraton status).
Jul 22, 2013, 4:14 pm
#209
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,752
Yes, I am prepared so you don't think they would offer any kind of room upgrade since we are hosting a conference? I suppose space will be a premium although most in our group work at trying to save on hotel expenses.
Jul 30, 2013, 8:45 am
#210
Join Date: Jan 2012
Location: DCA / LAX / GRU
Programs: Delta PM
Posts: 189
Delta and Starwood introduce Crossover Rewards
Any other platinum medallions having trouble getting the 4pm check out? I'm at the W in Miami and they say the latest check out I can get is 2pm. Who should I call?