Skymiles Bonus for Inoperative Entertainment System
 

Been meaning to post this for a while . . . .

Personal entertainment system was in operative on my flight. Crew apologized, etc. Too bad but not a BIG deal, I thought.

Checking my Skymiles account I see that Delta provided a 15,000 mile bonus. I'll take it! What a pleasant surprise!

Would you kindly consider telling us a few details about the flight?

Domestic? Long / Medium haul?

Int'l - TATL/TPAC?

Y seats or F/J?

I was afraid someone was going to ask for details :)

Bonus was posted March 28 which does not correspond to a travel day:

What I find interesting is that some of the equipment on this route doesn't have the personal system or even one movie, one time, for all. In other words, an inoperative personal entertainment system doesn't leave one worse off than what is available on some aircraft.

Flight cancelled three times in a row
 

Delta Shuttle flight from NYC to DCA.

Scheduled to leave Thursday night from JFK - cancelled.
Rebooked for Friday morning from JFK - cancelled.
Rebooked for later Friday morning from LGA - cancelled.
Rebooked for one hour later on Friday morning from LGA - on time.

I didn't send a complaint, but DL offered 5,000 Skymiles for my trouble.

As a side note, my return (different PNR) DCA-JFK was also cancelled. Rebooked for approx the the same time DCA-LGA.

Is this fair compensation? Thanks for your input

Was it weather or mechanical?
It doesn't look like you have Medallion status.

If mechanical, I would write in and you should get more. If weather, that happens.

The first one was weather.
Second one they cancelled in the middle of the night and I didn't ask why when I got the phone call notification at 3:30am.
Third one was mechanical - fluid in an engine.

I don't have status on Delta.

Return cancellation was mechanical (different PNR).

Has anyone noticed premium hotel options for medallions? I'm a Platinum Medallion and I've noticed Delta works really hard to book me in a 3-Star Marriott whenever disrupted travel causes me to have to stay overnight, as opposed to the poor non-medallion folks from the same flight that get booked into a La Quinta / roach-motel.

One of the gate agents was telling me that the option was available to them since I'm a Platinum.

If you can use the SkyPesos, I would think you would get at least another 5,000.

My bet, is the 2nd one might be weather as well. If they couldn't get the flight in, there is no plane to get you out in the morning.

FYI, DL Shuttle does not serve JFK (only LGA).

As for compensation, I would absolutely ask for more than 5,000 -- especially since there may have been multiple mechanical issues.

I sent in a compliment about how well the DL staff on the front line took care of me during WX and was promptly given an apology and a 5 figure sum of SkyPesos.

Flight from SFO - MSP - EWR was delayed, I rebooked myself and wife on SFO-JFK. However, bags didn't make it. Bags would have made the switch if the GA had decided to rebook me, instead of having to call in.

Bags didn't get to me until two days later, no damage done. Complained via e-mail. Both wife and I received 3700 miles.

Got passed over for an upgrade because my wife and I were on the same PNR. GA didnt even ask if we were willing to split which was made funny by the fact we were willing to split to take a bump and let him know that when the oversold announcement was made. 3rd person on the list got the UP and my email to Delta resulted in 7500 miles for both my wife and I.

Had an issue in ATL - mobile app wasn't working to get connecting boarding pass, so I went to customer service in C terminal (gate wasn't staffed yet). When it was my turn, the agent told me to use the phone (there was not a crowd, no issues, it appeared they were just having a jovial conversation). I (politely) said that the phone would not solve my issue, and she replied go to the phone (and pointed). I approached the counter and said i needed a bp. She reluctantly gave me a bp (didn't say a word, communicated in grunts, which i don't speak).
Unlike most, i have received nothing but great service from DL - except this time. Polite email was written, 7,500 sky pesos.
Really didn't want the pesos, but did want to share the experience since it was so different from all past experiences.

The agents at the customer service counters in ATL are awful. I once watched one yell and scream at a customer.

For your future reference, if you have a boarding pass for a previous flight on your PNR you can scan it at one of the "need help?" kiosks and it should spit out a new boarding pass. I'd much rather do that than deal with someone at a customer "service" :rolleyes: counter.

Just received 5,000 Sky Miles from customer service because the @DeltaAssist Twitter team screwed up my reservation.