Where to write?
 

Where do you write to to get this kind of compensation?

And am I likely to get anything if my flight was delayed 4 hours?

Last week I had a last minute CAE-ATL one day round trip. First flight out was delayed 1:45 due to mechanical and the return flight delayed 2:50, also mx. They gave me 5000k as a GM. I'll be driving next time.

It depends on why it was delayed, and how it affected your travel that day. In my case, original 3ish hour delay was out of their control (ATC), but the extra 1.5 hour delay (out of gas) was not, and that caused me to miss my connection and spend the night. Also, the sitting on the tarmac for the balance of the delay probably factored in.

I filled out the email form on delta.com. In the top right hand corner of the home page, there is a link to that reads, "Comment/Complaint?" and that's the link to this form.

SFO-ATL flight this AM was supposed to have IFE (PTV AVOD) and Sat TV. I specifically booked this flight over the later SFO-ATL flights.

Due to equip swap nothing but overhead monitors.

Worth a complaint?

Unlikely to get much for an equipment swap, but you could probably get 2500 or 5000 if you push it.

21 January 2013 - LHR ATL IAD
 

I was rerouted from JFK to ATL to IAD due to snow in London. Upon arrival in ATL, I collected and dropped my checked bags off. At this point my bags were in normal condition. However, upon collection at IAD, my favorite bag had a small but noticeable rip. :(

I took it into the baggage office just to ask if there was anything they could do. The two agents looked at my bag, apologized profusely, and quickly recognized why I like this bag so much. It's not an expensive bag, just my preferred bag that I've checked all over the world. They felt their replacement was inferior and offered me a $25 Delta voucher.

Nicely handled. I hope to find the same bag again while I'm home this week, but you never know.

:)

DL 140 (JFK-BRU) left 3.5 h late last night due to MX and A/C swap (to non-flatbed 763; I was in Y so made no dif to me). They announced the swap literally 5 minutes prior to intending to board the original A/C - had already gone through the explanation of the boarding process and everything.

Reason it went to 3.5h: The catering carts on the refurbed 763s are different than on the non refurbed ones and they had to transfer all the items to new carts.

Anyway, all pax got $100 ecredit and meal vouchers (I suspect BE got some extra - i saw the apology cards on the seats when boarding).

Earlier in the day, our feeder flight was parked in a remote area at JFK (away from everything), and it took 40 minutes to get a bus to take us to the terminal. Layover was 5h so no big deal, but man did it look like amateur hour. Our flight crew was pretty embarrassed about the whole thing, even though it wasn't their fault. Not sure if i'll send something on on that, simply to maybe have it not happen again.

7500 for a morning flight, upgraded to F, 4A on a DC9, flying south, with no window shade. fortunately only 25 minute flight

Hi,

Our flight broke down a few months ago in Lima, Peru. We were stranded on the tarmac for 5-6 hours waiting for the plane to get fixed (it didn't) and then waiting for the authorities to clear us back into customs. The desk agents were less than helpful. They gave us a taxi voucher, and then they told us to get a hotel and we would be reimbursed for the hotel...no matter how much the hotel cost. They also didn't give us any info on what flights we would be rerouted on. They just said, here's a number, call it.

$175 in international phone charges and a $115 hotel room later, I find out I'm on the same flight out the next night but with a downgrade from business to coach since the next flight is full. They credited me 35,000 miles due to the fare downgrade (I had paid for the flight with miles).

Flash forward to now when I called to get reimbursed for my fees and for the crummy handling for the flight.

They're offering me a $300 voucher or 20,000 miles "based on what other passengers were given on the same flight." It's just a voucher, not an actual reimbursement for costs which is what the gate attendants said they would do. Plus, it barely covers my costs. Is this a good deal or should I push for more?

Push for your actual costs, don't take a voucher, and next time use Skype.

In mid-Jan did a JFK-LHR in M/upgraded Z that was delayed 3 hours for mechanical and plane swap (thankfully we could stay in lounge whole time).

Got 7500 unsolicited; didn't complain but had scored the satisfaction survey poorly.

The one time I have fired off a complaint in the past 5 years (LGA-MSP, 4 hour tarmac delay due to comedy of errors), I got IIRC 20,000 miles and a $250 cert.

Thanks. I actually have an OBI 110 at home that I tried to route the call through (so it would be free) but the hotel's wifi was too spotty and the call dropped a couple of times. Calling from the hotel would have cost even more.

What is just for 5:35 h deleys
 

Hi Fellow Flyertalkers,

I remember that when I read other fellows travelers stories and request for compensation, sometimes I felt outrage how much they wanted and how unreasonable they were (in my eyes), so in order not to make the same mistake I solicit your help, please

I was supposed to be flying BWI-DTW and get to London LHR 11:00AM
however due to the plane (BWI) technical issue I missed that connection and I was re-routed in DTW via AMS and got to LHR at 4:35 PM.

What is the reasonable request for compensation? I am Diamond (does it matter?)

Delay MDW-DTW trip
 

My flight was delay in Dec. from MDW-DTW, sent an e-mail and ask them nicely to send me a one-way pass because of all the good things I've heard. Next day, I got an e-mail from CSR and inform me that I will get it in 7 days, and I got it in the mail today ;).

I got 7500 points for having to watch this for 3 hrs from DEN-ATL!

http://boardingarea.com/blogs/deltap...oints-blog.png