Did someone compain recently?
My last two complains were without any compensation offered.

$50 voucher and 7500 miles (and a long, apologetic email) for an aborted flight ATL-RDU last Friday night.

We took off and were back on the ground within 15 min, complete with fire trucks following us to the gate. Smoke in the cabin.

Flight was already delayed when we left. They found a new plane and turned it around in about 1.5 hours, so wound up about 4.5 hours delayed in the end, but alive, at least!

Worst trip I've ever had.
 

So here was a fun trip last week.

Last Monday I was on DL1703 (ATL-LAS), left the gate on time (7:45p.m.), but we sat on the end of the runway for some mechanical troubleshooting. After taking off we got to around the Birmingham area and the pilots informed us we'd be diverting back to ATL. After burning fuel we got back in around 10:15. After an equipment change we were informed the crew had expired on hours. We finally ended up departing ATL at 2:30a.m. Arrived into Vegas about 3:30am PST.

On the return (DL 1402) Saturday the plane coming in also had a mechanical. The agents protected many people or got them out on earlier flights, but the medallion desk would not rebook me because they said according to their system I would still make my connection back to CAE based on the estimate departure. I talked to two separate people who would not rebook me based on their system estimations. The agents in the airport however were informing us the flight would be departing much later than the system showed. After waiting close to an hour in line I was informed there was no other inventory to get me out and I ended up sitting stranded in LAS until they found a new plane to send back to ATL. My 1:45p.m. flight ended up departing at 8:30p.m., and you guessed it, arriving into ATL at 3:45a.m EST.

Of course there were no flights out to CAE until 9:30a.m, but fortunately my parents live by ATL so I was able to go home and get some sleep and Delta booked me on DL1063 later that afternoon. Sure enough after boarding the DC-9 in the afternoon they determined there was a mechanical issue that couldn't be repaired so we de-boarded and switched planes. Fortunately this delay was only a little over an hour, but a fitting end to the trip.

Customer care has offered me a choice between one of those $150 gift cards, $250 voucher, or 17,000 miles. Combined I was delayed close to 14hours, seems kinda low when compared to other things I've been involuntarily given by Delta on much lesser delays. Kinda new to this stuff, what do you guys think?

My last one was also without compensation offered.

I think you are getting "combined". All are valid offers near the max for an individual issue. Not sure you will get more. I think the $250 is the best of the choices.

Just received a $50 credit for a defective AVOD system on a recent SEA-ATL.

You should have complained twice instead of once

On a recent SXM-ATL flight, the AVOD system was out of order throughout the entire aircraft. I sent a brief note via Delta.com and was issued 15K miles a few days later.

Recieved $50 voucher from Baggage Agent in CLT after asking why priority bags were not coming out first (or even close to first) over my last four trips. She proactively offered a $50 voucher and said she has been trying to get this to improve there. ^

Had a bird strike and aborted takeoff a couple weeks ago out of CLT. They flew up another plane from ATL and got most people to DTW about 6 hours late. I was trying to make a couple international connections so ended up leaving the next day instead. Everyone recieved $100 ecredit. I recieved an additional 7500 skymiles in an email a day later, basically saying it was additional compensation for medallions on the flight.

Defective AVOD NRT-SFO netted $100 choice gift. Since when did the choice system start? This is the first time. In the past it typically was miles or an ECV that would show up in my wallet, but seems like recently after a CSR response you get an email saying "Thank you for contacting us" and then bringing you to a link where you can put in your gift code and customer ID to see your custom gift. Is this new?

Also, I recently also got miles from the FA on my flight. He printed out a piece of paper with a voucher number. He said I need to go online to redeem it, but he did scan my SM card. Do I need to do anything?

They seem to give choice gifts more often now... I am unsure why

2 hour MX delay atl nas. No comp!

---------------


Dear Teamstone,

RE: Case Number 8571xxx

Thank you for writing regarding your recent travel experience from Atlanta on March 14. On behalf of everyone at Delta Air Lines, I sincerely apologize for the delay of our flight.

We are truly sorry for the inconvenience caused when Flight 377 was delayed for two hours due to mechanical reasons. While I am glad to learn a replacement aircraft was quickly provided, I understand the disappointment you must have felt when you were stuck on the airport instead of at the beach. I deeply regret your travel was adversely affected. Feedback like you have provided will help us to improve our overall customer experience. Be assured your comments will be shared with our Airport Customer Service leadership team for internal follow up.

Thank you for your time and effort in your communication. I hope the rest of you and your fiancee's trip to Nassau was an enjoyable one. We appreciate your phenomenal loyalty as a Diamond Medallion member and look forward to serving you both once again under better circumstances in the future.

Sincerely,

Heather Bxxxxx
Coordinator, Corporate Customer Care
Delta Air Lines



Original Message Follows: ------------------------
Delta Air Lines Customer Care Form

Title:
First Name: Team
Last Name: stone
Reply-To Email Address: [email protected]
Airline Program: DL
Frequent Flyer Number: 910xxxxxxxxxx
Address: 106 2nd Avenue South East
Address Line 2:
City: Xxxx
State/Province: Xx
Postal Code/Zip: 5xxxx
Country: US
Telephone Country Code: 1
Phone Number: 612-695-xxxx
Flight Date: 03/14/2013
Flight Number: DL0377
Origin City: ATL
Destination City: NAS
Confirmation Number: HAPMV2
Ticket Number:
Class of Travel: business_elite
Response Required: yes
Message: My fiancee and I had a 2 hour mechanical delay on the flight from ATL-NAS. I will say, Delta was proactive and had another plane in the air. I will say given the preference, I would spend 2 hours on the beach instead of sitting in the ATL airport,

Submitted: Sun Mar 24 2013 20:36:05 GMT-0500 (Central Daylight Time)

Received 7500 SkyMiles for lack of EATS sandwiches on MSP-MIA lunch time flight last week, and another 7500 miles for mis-routing of my checked bag after my DTW-HPN flight was cancelled. I was rerouted to LGA but the bag was still sent to HPN, resulting in a 24hr. delay in receiving it.

Teamstone just reply to the email asking for some:p