Air France (AF) ends upgradeable seats from Premium W
#31
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
So this means no upgrades to Business Class on AF of any sort:
On Air France operated flight: Economy Y, B, and M class to Premium Voyageur class only on Transatlantic flights. Premium Voyageur W and S class to Business class only on transatlantic flights, except for 747 aircraft equipped flights.
http://www.delta.com/skymiles/use_mi...ndex.jsp#delta
Of course the above was kind of dysfunctional - If you had a Y,B, or M fare you could upgrade to Premium class. If you bought the cheaper W ticket, you could upgrade to Business. I guess someone realized it was backwards.
On Air France operated flight: Economy Y, B, and M class to Premium Voyageur class only on Transatlantic flights. Premium Voyageur W and S class to Business class only on transatlantic flights, except for 747 aircraft equipped flights.
http://www.delta.com/skymiles/use_mi...ndex.jsp#delta
Of course the above was kind of dysfunctional - If you had a Y,B, or M fare you could upgrade to Premium class. If you bought the cheaper W ticket, you could upgrade to Business. I guess someone realized it was backwards.
#32
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,752
#35
Join Date: Oct 2002
Location: NYC
Programs: DL Plat, 1 MM; SPG LT Plat (RIP); Marriott LT Titanium; Fairmont Plat (RIP), DL Kryptonium Medallion
Posts: 1,791
The DL website language hasn't changed the text yet about S and W being upgradable to O.
If this sticks, I wonder if they will let people who selected SWUs select something else?
If this sticks, I wonder if they will let people who selected SWUs select something else?
#36
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
Thinking about switch to AA as well... Never thought I would ever say that...
I told The rep at international desk that Delta.com still cites upgrades from W as possible, therefore misleading customers. She said she'll send the info up so they can modify the language.
I also sent a complaint email to delta to indicate that no customers who had bought their flights ahead of the change should be penalized and that delta should compensate one way or another, at no cost for the customers, the damage. One way would be to force the system to rebook customers in M or plus fare and allow use of SWU or miles to upgrade. We know one can be booked in Y fare or even directly in F in case of irrops. Therefore, they should be able to do this easily...
I told The rep at international desk that Delta.com still cites upgrades from W as possible, therefore misleading customers. She said she'll send the info up so they can modify the language.
I also sent a complaint email to delta to indicate that no customers who had bought their flights ahead of the change should be penalized and that delta should compensate one way or another, at no cost for the customers, the damage. One way would be to force the system to rebook customers in M or plus fare and allow use of SWU or miles to upgrade. We know one can be booked in Y fare or even directly in F in case of irrops. Therefore, they should be able to do this easily...
#37
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Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,278
I also sent a complaint email to delta to indicate that no customers who had bought their flights ahead of the change should be penalized and that delta should compensate one way or another, at no cost for the customers, the damage. One way would be to force the system to rebook customers in M or plus fare and allow use of SWU or miles to upgrade. We know one can be booked in Y fare or even directly in F in case of irrops. Therefore, they should be able to do this easily...
Without limitation, Delta reserves the right to modify or eliminate the Systemwide Upgrade Certificate program or change the rules for certificate usage.
#40
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
The rep on the phone told me she was not even sure that people with current O upgrades would see them honored by Air France. Since the memo was sent yesterday, it'd b intersting to see if upgrades are currently honored.
#41
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,417
I would be surprised if upgrades with already reissued tickets would not be honored. However, if your ticket has not yet been reissued, even though you were given the upgrade, I would worry. Perhaps it would be worth calling and trying to have the ticket reissued ASAP rather than waiting closer to your travel dates.
#42
Join Date: Dec 2011
Programs: DL DM PM
Posts: 2,034
I canceled my last AF itinerary a few months back after getting an incorrectly issued upgrade that shouldn't have been issued but was (by DL). DL acknowledged the mistake and waived the cancellation fee and I used another airline with a better price in J at that point. When I wrote to explain what happened, making clear I was just writing to explain what a mess it all was, not looking for compensation, they threw 15k miles my way, which I didn't want and will probably never use. I have used DL INTL only once since then (to LHR, which is a good DL route). I don't think DL owes me, I'm not mad. I just take some of my business elsewhere and as a consequence will likely only make Plat this year, which will make me less likely to fly solely DL domestically as I'll be less likely to get the UG. Many of us here will make similar decisions, which I'm sure DL knows and has decided is an acceptable thing.
#43
Join Date: Nov 2004
Location: NYC
Programs: DL PM, Marriott G, Hilton G
Posts: 1,582
Another stick in the eye. Come on, whoever thought this would last given all the discussion here was crazy. This was a huge DL loophole. To DL, the SWU is something they want to devalue. That is why they let it be used only as a priority tool on domestic flights where the same FC seat would have gone out for free anyway. And for this privilege they make you buy at least k.
Just stating the obvious. I wish DL would see greater value from those flying 75k+ per year. Giving us a better chance at getting the stuff that you give away for free in limited quantities to begin with is not really the basis of a competitive program now is it..
Just stating the obvious. I wish DL would see greater value from those flying 75k+ per year. Giving us a better chance at getting the stuff that you give away for free in limited quantities to begin with is not really the basis of a competitive program now is it..
#44
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
can still do -Hawaii UG but so hard to find UG inventory at time of booking ticket
And why pay for K+ if t or u available and don't know if UG inventory will ever open
And why are UG dtw-lax free but lax-Hawaii same distance and similar F cabin not
And why pay for K+ if t or u available and don't know if UG inventory will ever open
And why are UG dtw-lax free but lax-Hawaii same distance and similar F cabin not
#45
Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA Hater
Posts: 2,020
I have not tried to book an upgrade on AF because I try to avoid CDG at all costs; however, I have had no luck with KLM either.
Booked M on DL flight number because agent said I would have a better chance going M to Z (KL requires B to go to Z). I have been watching expert flyer and sure enough, on KL Z will open when there is no O available. Then they schedule change the KLM flight and rebook me with a KL flight number into U which upgrades into O but not Z. I was tempted to change it back to the DL flight number based on what I was originally told but based on what I have seen on EF, the likelihood of a Z opening up on the DL flight number are about 0%, so my only hope is O opening up. Preparing for my 7 hour redeye in coach. The good news I easily snagged an EC seat (KL system recognized my STE status).
I burned a SWU for the second leg on DL but am reserved to being in Y on the first leg. Tired of dealing with it and worrying about it. Just hope the waitlist on DL clears on the way over otherwise I have an SWU expire and bought M just to get one leg in J.
I know I got slightly off topic but the moral of the story is there is no seamless here and the SWU are almost impossible to use.
Booked M on DL flight number because agent said I would have a better chance going M to Z (KL requires B to go to Z). I have been watching expert flyer and sure enough, on KL Z will open when there is no O available. Then they schedule change the KLM flight and rebook me with a KL flight number into U which upgrades into O but not Z. I was tempted to change it back to the DL flight number based on what I was originally told but based on what I have seen on EF, the likelihood of a Z opening up on the DL flight number are about 0%, so my only hope is O opening up. Preparing for my 7 hour redeye in coach. The good news I easily snagged an EC seat (KL system recognized my STE status).
I burned a SWU for the second leg on DL but am reserved to being in Y on the first leg. Tired of dealing with it and worrying about it. Just hope the waitlist on DL clears on the way over otherwise I have an SWU expire and bought M just to get one leg in J.
I know I got slightly off topic but the moral of the story is there is no seamless here and the SWU are almost impossible to use.