Online no longer does award stopovers properly
Jan 1, 2012, 9:44 am
#226
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
That's the same language that was in the rules a year ago (and likely farther back, but that's all I feel confident in claiming). There have been no changes to the published rules with regard to OJ and SO. Go back and search around here, and you'll see posters like fti and me telling people "Yes, DL says you get one or the other, but in reality, you get both." Neither practice nor the letter of the law have changed here.
Jan 1, 2012, 10:44 am
#227
Join Date: Oct 2007
Location: MHT/BOS
Programs: Many
Posts: 429
More Delta Logic:
Low level business prices less than low level economy
Outbound ATL-SJO is included in outbound pricing if return is business class
http://ScrnSht.com/gkluju
Outbound ATL-SJO is charged an extra 35,000 miles if return is economy class
http://ScrnSht.com/fpfuaz
Outbound ATL-SJO is charged an extra 35,000 miles if return is economy class
http://ScrnSht.com/mysbnr
Low level business prices less than low level economy
Outbound ATL-SJO is included in outbound pricing if return is business class
http://ScrnSht.com/gkluju
Outbound ATL-SJO is charged an extra 35,000 miles if return is economy class
http://ScrnSht.com/fpfuaz
Outbound ATL-SJO is charged an extra 35,000 miles if return is economy class
http://ScrnSht.com/mysbnr
Jan 1, 2012, 12:19 pm
#228
Join Date: Oct 2007
Location: MHT/BOS
Programs: Many
Posts: 429
1 hour 12 minutes on the phone with a VERY HELPFUL rep at the international reissue desk.
Got my awards I had on hold manually priced with the correct miles.
It helped I was able to specifically demonstrate what the system was doing wrong.
THANK YOU Delta for doing right by me today.
Got my awards I had on hold manually priced with the correct miles.
It helped I was able to specifically demonstrate what the system was doing wrong.
THANK YOU Delta for doing right by me today.
Jan 1, 2012, 11:05 pm
#229
Join Date: Feb 1999
Location: Denver CO
Posts: 3,682
1 hour 12 minutes on the phone with a VERY HELPFUL rep at the international reissue desk.
Got my awards I had on hold manually priced with the correct miles.
It helped I was able to specifically demonstrate what the system was doing wrong.
THANK YOU Delta for doing right by me today.
Got my awards I had on hold manually priced with the correct miles.
It helped I was able to specifically demonstrate what the system was doing wrong.
THANK YOU Delta for doing right by me today.
Jan 2, 2012, 12:06 am
#230
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
So, 72 minutes is not bad. For Delta. With any other airline, of course, in less than 7 minutes, even if can't be booked online, it'd be booked by phone.
Delta just really likes to eat away 10s if not many 100s of hours of its FFs valuable time each year, due to its abysmal, crumbling and falling apart reservations system.
Jan 2, 2012, 3:13 am
#231
Join Date: Oct 2006
Location: DTW
Programs: AA EXP, DL FO
Posts: 1,719
Scary thread. 
My favorites usage of DL miles are 35K trips to the Caribbean/Central America which typically cost well over $500+ cash. I do a free stopover in DTW at one end of the trip to/from the US west coast to add even more value.
I just priced a R/T DTW-SJO with a stopover in DTW continuing onto DEN. It prices correctly!!! I utilize these stopovers combined with free award changes to extract quite a bit of value out of 35K. It priced correctly on Delta.com on the first attempt. Think I'm going to book this ASAP!
My favorites usage of DL miles are 35K trips to the Caribbean/Central America which typically cost well over $500+ cash. I do a free stopover in DTW at one end of the trip to/from the US west coast to add even more value.
I just priced a R/T DTW-SJO with a stopover in DTW continuing onto DEN. It prices correctly!!! I utilize these stopovers combined with free award changes to extract quite a bit of value out of 35K. It priced correctly on Delta.com on the first attempt. Think I'm going to book this ASAP!
Jan 2, 2012, 6:59 am
#232
Join Date: Feb 1999
Location: Denver CO
Posts: 3,682
One 72 minute call is much better than 10 calls amounting to well over 10 hours just to get one ticket to price right, and another 10 hours of searching using various third party resources and/or pay tools to find the availability before even calling, in order to spoon feed it to the Delta res agents. And, it can easily get as bad as that..
So, 72 minutes is not bad. For Delta. With any other airline, of course, in less than 7 minutes, even if can't be booked online, it'd be booked by phone.
Delta just really likes to eat away 10s if not many 100s of hours of its FFs valuable time each year, due to its abysmal, crumbling and falling apart reservations system.
So, 72 minutes is not bad. For Delta. With any other airline, of course, in less than 7 minutes, even if can't be booked online, it'd be booked by phone.
Delta just really likes to eat away 10s if not many 100s of hours of its FFs valuable time each year, due to its abysmal, crumbling and falling apart reservations system.
I set the bar based on standard commercial transactions, here measured by how UA, AA and other airlines operate their programs, awards and websites. And measured that way, there are no thanks due Delta on this one.
Jan 6, 2012, 7:13 am
#233
Join Date: Apr 2005
Location: Mid-Atlantic
Programs: AA Plat, UA Silver, DL Silver, Marriott Titanium, etc.
Posts: 4,210
I just priced a R/T DTW-SJO with a stopover in DTW continuing onto DEN. It prices correctly!!! I utilize these stopovers combined with free award changes to extract quite a bit of value out of 35K. It priced correctly on Delta.com on the first attempt. Think I'm going to book this ASAP!
Jan 6, 2012, 11:54 am
#234
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
One 72 minute call is much better than 10 calls amounting to well over 10 hours just to get one ticket to price right, and another 10 hours of searching using various third party resources and/or pay tools to find the availability before even calling, in order to spoon feed it to the Delta res agents. And, it can easily get as bad as that..
So, 72 minutes is not bad. For Delta. With any other airline, of course, in less than 7 minutes, even if can't be booked online, it'd be booked by phone.
Delta just really likes to eat away 10s if not many 100s of hours of its FFs valuable time each year, due to its abysmal, crumbling and falling apart reservations system.
So, 72 minutes is not bad. For Delta. With any other airline, of course, in less than 7 minutes, even if can't be booked online, it'd be booked by phone.
Delta just really likes to eat away 10s if not many 100s of hours of its FFs valuable time each year, due to its abysmal, crumbling and falling apart reservations system.
Jan 6, 2012, 5:36 pm
#235
Join Date: Dec 2001
Location: Washington D.C.
Programs: AA 1MM, AA Plat, Hyatt Plat
Posts: 449
Jan 7, 2012, 7:18 pm
#236
Join Date: Oct 2007
Location: MHT/BOS
Programs: Many
Posts: 429
Feb 17, 2012, 11:39 am
#237
Join Date: Oct 2006
Location: DTW
Programs: AA EXP, DL FO
Posts: 1,719
Currently having issues online still. This should be valid and prices correctly on individual segments.
3/12 dtw-sea-pdx-ogg (20K in low)
3/20 ogg-lax-dtw(stopover) in medium 32.5K
5/10 dtw-atl-lir(open jaw dest) in medium 32.5K
Should be 20K for the NA-Hawaii in low plus 32.5K for Hawaii-CA in medium with a stopover in DTW.
This should price as 52.5K but goes up to 80K+ when putting it all together. I'm dreading the phone call on this
3/12 dtw-sea-pdx-ogg (20K in low)
3/20 ogg-lax-dtw(stopover) in medium 32.5K
5/10 dtw-atl-lir(open jaw dest) in medium 32.5K
Should be 20K for the NA-Hawaii in low plus 32.5K for Hawaii-CA in medium with a stopover in DTW.
This should price as 52.5K but goes up to 80K+ when putting it all together. I'm dreading the phone call on this
Feb 17, 2012, 12:49 pm
#238
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,205
Currently having issues online still. This should be valid and prices correctly on individual segments.
3/12 dtw-sea-pdx-ogg (20K in low)
3/20 ogg-lax-dtw(stopover) in medium 32.5K
5/10 dtw-atl-lir(open jaw dest) in medium 32.5K
Should be 20K for the NA-Hawaii in low plus 32.5K for Hawaii-CA in medium with a stopover in DTW.
This should price as 52.5K but goes up to 80K+ when putting it all together. I'm dreading the phone call on this
3/12 dtw-sea-pdx-ogg (20K in low)
3/20 ogg-lax-dtw(stopover) in medium 32.5K
5/10 dtw-atl-lir(open jaw dest) in medium 32.5K
Should be 20K for the NA-Hawaii in low plus 32.5K for Hawaii-CA in medium with a stopover in DTW.
This should price as 52.5K but goes up to 80K+ when putting it all together. I'm dreading the phone call on this
Or in other (Delta) words, open jaw counts as a stopover. So here now you have two stopovers. You only only have one.
Feb 17, 2012, 12:57 pm
#239
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,278
Currently having issues online still. This should be valid and prices correctly on individual segments.
3/12 dtw-sea-pdx-ogg (20K in low)
3/20 ogg-lax-dtw(stopover) in medium 32.5K
5/10 dtw-atl-lir(open jaw dest) in medium 32.5K
Should be 20K for the NA-Hawaii in low plus 32.5K for Hawaii-CA in medium with a stopover in DTW.
This should price as 52.5K but goes up to 80K+ when putting it all together. I'm dreading the phone call on this
3/12 dtw-sea-pdx-ogg (20K in low)
3/20 ogg-lax-dtw(stopover) in medium 32.5K
5/10 dtw-atl-lir(open jaw dest) in medium 32.5K
Should be 20K for the NA-Hawaii in low plus 32.5K for Hawaii-CA in medium with a stopover in DTW.
This should price as 52.5K but goes up to 80K+ when putting it all together. I'm dreading the phone call on this
Feb 17, 2012, 1:11 pm
#240
Join Date: Feb 2010
Posts: 959
You have an open jaw and a stopover. You can not have both. Only one of the two, but never both. Just set your return back to DTW and it'll be fine. Or, fly out of LIR and also you'll be fine.
Or in other (Delta) words, open jaw counts as a stopover. So here now you have two stopovers. You only only have one.
Or in other (Delta) words, open jaw counts as a stopover. So here now you have two stopovers. You only only have one.
This is NOT correct. You are allowed an open-jaw AND stopover.