You might be a Kettle with Medallion Status if
Apr 26, 2012, 12:25 pm
#241
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I had that problem last year with an award ticket. The agent refused to waive it despite numerous attempts (more than twice) to book the ticket online. I had to have it refunded after the fact. That does not make me a Kettle, it makes your website faulty.
Apr 26, 2012, 12:35 pm
#242
Join Date: Mar 2011
Programs: Delta Ballast Medallion, Card Carrying Honorary KM
Posts: 553
That's what on-line support is for...
If there is a true breakdown with the website, we get the official OK to waive the DTC, otherwise 99% of the time it will apply.
I HAVE been known to waive the DTC and I ALWAYS waive it in cases where it's TRULY impossible to book it on line (IE UMNR's, or even non-umners if there's an adult traveling on a different PNR) but that's part of NEEDING to call in.
If there is a true breakdown with the website, we get the official OK to waive the DTC, otherwise 99% of the time it will apply.
I HAVE been known to waive the DTC and I ALWAYS waive it in cases where it's TRULY impossible to book it on line (IE UMNR's, or even non-umners if there's an adult traveling on a different PNR) but that's part of NEEDING to call in.
Last edited by NWA/Deltaflygirl; Apr 26, 2012 at 12:41 pm
Apr 26, 2012, 12:57 pm
#243
Join Date: Aug 2011
Location: AUS
Programs: Delta FO, United Silver, National Executive, HHonors Silver, Marriott Silver
Posts: 347
Happened to me just this week. It wasn't an award ticket, it was an eCredit.
Apr 26, 2012, 1:26 pm
#244
Join Date: May 2003
Location: Maine
Programs: AA Plat, FI Silver, DL alumnus
Posts: 1,432
Apr 26, 2012, 1:31 pm
#245
Join Date: Mar 2011
Programs: Delta Ballast Medallion, Card Carrying Honorary KM
Posts: 553
Apr 27, 2012, 8:07 am
#247
Join Date: Jan 2012
Location: MCI
Programs: DL FO
Posts: 280
As for me, you are definitely a kettle with Medallion status if the flight bag you use with the tag is the bag you take with you to work every day. I just got so sick of removing and putting on the tag, so I left the tag on. I generally fly every other week, so that is why it was a hassle. Nobody at work has said anything to me about that tag, even though I do not think anybody has even noticed it.
May 15, 2013, 8:37 pm
#248
FlyerTalk Evangelist
Join Date: May 2001
Location: Southern California/In the air
Programs: DL
Posts: 10,382
May 17, 2013, 8:07 pm
#249
Join Date: Jul 2009
Location: LAX
Programs: DL, AS, Marriott, Hyatt, National
Posts: 863
...if you're a SM (as proudly advertised on both of your carry-ons) waiting 15 mins. before boarding begins at the front of the SP line when you haven't been upgraded and aren't SP 
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