The Definitive B/E Upgrade Complaint Thread
#106
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
Useful, not fanciful. What was available on NW is not really relevent, that airline no longer exists, was flawed in many ways and was taken over by Delta (yes we can get into the niceties of who is the CEO, how much cash was in the bank at the time, etc, howere at the end of the day the airline is now all Delta) not to mention that DL was primarily a TA airline and NW a TP airline.
"About two weeks out" is purposefully nebulous as the difference between 15 days and 13 days can be exponential, and generally worse on UA. I do not think that everything is "fine" however on the other hand there is rarely any balanced discussion of this on these boards, as the exact extreme of, "why can't I get upgraded from a T fare because there is an empty seat in Business" idiocy.
"About two weeks out" is purposefully nebulous as the difference between 15 days and 13 days can be exponential, and generally worse on UA. I do not think that everything is "fine" however on the other hand there is rarely any balanced discussion of this on these boards, as the exact extreme of, "why can't I get upgraded from a T fare because there is an empty seat in Business" idiocy.
As for useful information, is there any way I can fly DL and be pretty certain of getting upgraded without having to pay double for what I pay on UA?
#107
Join Date: Feb 2003
Location: New Orleans (for now)
Programs: DL PM, WN, SC, various other programs of lowly status
Posts: 1,673
You mentioned in another post that you were used to paying in the 1200 to 1700 range for upgradable fares. I'm with hfly in that I don't feel you should be able to upgrade from that price. If every PM and DM were guaranteed upgrades from the lowest coach fares then I fares (which are reasonable in my opinion) and mileage upgrades for the lowly Silvers would be non-existant.
Do you really think BE across the pond is only worth $500 more than the cheapest Y seat? Everyone has their comfort level, both price wise and seat wise. To me, it's worth the extra $1000 - 2000. I've even sprung for an S fare tho it nearly killed me to do it.
#108
Join Date: Jun 2005
Location: Gone to Carolina in my mind
Programs: AA ExpMM, DL 2MM, IHG Spire/RA
Posts: 1,986
FYI, if I have to fly longhaul coach, I won't fly.
#109
FlyerTalk Evangelist
Join Date: Jan 2000
Posts: 15,347
5k, the difference between 13 and 15 days on UA (or anyother carrier) that I was referring to has nothing to do with upgrade availability per se, but the fare that you pay. The fare you can get 13 days before is generally and most certainly much more expensive than the fare you are getting 15 days out, especially if you are focusing on the lowest available classes, however not generally when dealing with higher Econ fares, I also think you are very aware of it, being a 2MM across the two airlines you are referring to. With copays at UA generally speaking (unless it is a dead empty flight in the middle of the off season) a cash cost generally several hundred dollars higher than DL, take a look back in the threads a few weeks back where I actually tried different dates, destinations, etc, which showed pretty categorically that if you were a sub 14 day purchaser you were mostly better off with Delta, however if you were a months ahead purchaser, you might be better off somewhere else.
In any case your, "would I be 100% certain of always being able to get an upgrade using miles or SWUs on DL." is a totally spurious and ridiculous statement/question for any airline, airlines sell out all the time (who knows, maybe UA never does), have tight inventory, misconnects which lead to all sorts of make goods. Are you sure you travel very often if you can ask a question like that?
Marylou, thanks for the agreement, however I have no problem with an upgradable fare for $1200-1700 if that is what they are charging. WHat I do have is a problem with those who post hyperbole. Last time someone posted that their fares were now $3000+, closer inspection found them to be something like $2500 and the equivalent UA fare to be almost exactly the same.
I do not like fares raising, no one does, but I love seeing examples where people tlk of the good old days when a M fare cost $1500 for example and today it costs $2500, ignoring that also in the old days an L fare cost $500, and today it costs $1100.....
In any case your, "would I be 100% certain of always being able to get an upgrade using miles or SWUs on DL." is a totally spurious and ridiculous statement/question for any airline, airlines sell out all the time (who knows, maybe UA never does), have tight inventory, misconnects which lead to all sorts of make goods. Are you sure you travel very often if you can ask a question like that?
Marylou, thanks for the agreement, however I have no problem with an upgradable fare for $1200-1700 if that is what they are charging. WHat I do have is a problem with those who post hyperbole. Last time someone posted that their fares were now $3000+, closer inspection found them to be something like $2500 and the equivalent UA fare to be almost exactly the same.
I do not like fares raising, no one does, but I love seeing examples where people tlk of the good old days when a M fare cost $1500 for example and today it costs $2500, ignoring that also in the old days an L fare cost $500, and today it costs $1100.....
#110
Join Date: Aug 2009
Posts: 20
SWUs completely useless
I commute back and forth to Brazil from JFK almost every week. Last year, I did almost 300,000 MQMs mostly on business class fares and occasionally in B or M upgrading to business class. This year, Delta''s JFK-GRU B/E fares are much higher and I have yet to successfully use an SWU upgrade. As a DM I have at least 12 of them and find them completely, utterly useless. You can't even give the damn things away for someone else to use.
Its bad enough that you cant use them on discounted coach fares. Now you can't seem to use them at all. That, coupled with Delta's miserly award availability means I'm doing all my travel on AA.
You can't screw with your best customers and expect them to stick with you.
Its bad enough that you cant use them on discounted coach fares. Now you can't seem to use them at all. That, coupled with Delta's miserly award availability means I'm doing all my travel on AA.
You can't screw with your best customers and expect them to stick with you.
#111
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
Programs: DL PM, HH Diamond, Fairmont Prem, SPG Gold, Priority Club Plat/IC Amb, AmEx Plat
Posts: 10,839
As has been discussed. If International Upgrades are your priority from your frequent flyer program, Delta SkyMiles is NOT the program for you.
#112
Join Date: Oct 2008
Location: ABQ
Programs: Delta Platinum, Southwest A-List
Posts: 1,426
#113
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
Of course not.
You mentioned in another post that you were used to paying in the 1200 to 1700 range for upgradable fares. I'm with hfly in that I don't feel you should be able to upgrade from that price. If every PM and DM were guaranteed upgrades from the lowest coach fares then I fares (which are reasonable in my opinion) and mileage upgrades for the lowly Silvers would be non-existant.
You mentioned in another post that you were used to paying in the 1200 to 1700 range for upgradable fares. I'm with hfly in that I don't feel you should be able to upgrade from that price. If every PM and DM were guaranteed upgrades from the lowest coach fares then I fares (which are reasonable in my opinion) and mileage upgrades for the lowly Silvers would be non-existant.
Do you really think BE across the pond is only worth $500 more than the cheapest Y seat? Everyone has their comfort level, both price wise and seat wise. To me, it's worth the extra $1000 - 2000. I've even sprung for an S fare tho it nearly killed me to do it.
5k, the difference between 13 and 15 days on UA (or anyother carrier) that I was referring to has nothing to do with upgrade availability per se, but the fare that you pay. The fare you can get 13 days before is generally and most certainly much more expensive than the fare you are getting 15 days out, especially if you are focusing on the lowest available classes, however not generally when dealing with higher Econ fares, I also think you are very aware of it, being a 2MM across the two airlines you are referring to. With copays at UA generally speaking (unless it is a dead empty flight in the middle of the off season) a cash cost generally several hundred dollars higher than DL, take a look back in the threads a few weeks back where I actually tried different dates, destinations, etc, which showed pretty categorically that if you were a sub 14 day purchaser you were mostly better off with Delta, however if you were a months ahead purchaser, you might be better off somewhere else.
In any case your, "would I be 100% certain of always being able to get an upgrade using miles or SWUs on DL." is a totally spurious and ridiculous statement/question for any airline, airlines sell out all the time (who knows, maybe UA never does), have tight inventory, misconnects which lead to all sorts of make goods. Are you sure you travel very often if you can ask a question like that?
I do not like fares raising, no one does, but I love seeing examples where people tlk of the good old days when a M fare cost $1500 for example and today it costs $2500, ignoring that also in the old days an L fare cost $500, and today it costs $1100.....
If I am wrong and there is a way to fly DL consistently in RT TPAC business for less than $1200 or $1700 or even $2000, I would love to hear it.... and if not I would be curious why INTL FFs (who are not on the corporate nickel or DL hub prisoners) are still flying DL
#114
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,953
#116
Original Member
Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, IHG Plat, UA Silver, Hilton Gold, Radisson Gold, Marriott Lifetime Titanium
Posts: 2,366
#117
Join Date: Jun 2005
Location: Gone to Carolina in my mind
Programs: AA ExpMM, DL 2MM, IHG Spire/RA
Posts: 1,986
5Khours,
I am 100% flying in BE on M+ and I fares on Delta, but I don't mind paying $3K for the ticket. I have the option as an AA EXP to fly on a cheap ticket and trust to luck that the upgrade will come through (as the Biz upgrades were never available at time of booking on AA), but I will not take that risk (as flying longhaul in coach I find physically painful). I had 4 or 6 SWUs on AA expire last year, and the others I gave away.
CO could be a better program, except that the CO hubs are a 2+ hour ERJ flight away for me. I have flown them in the past and found the product OK, but upgrades are supposedly ever harder to get than at DL.
I flew UA in discounted J (still a few $K) on a 777 and found out why it was so discounted. Upgraded the second of the longhaul legs to F for ~$600 cash at check-in and was not impressed.
I am 100% flying in BE on M+ and I fares on Delta, but I don't mind paying $3K for the ticket. I have the option as an AA EXP to fly on a cheap ticket and trust to luck that the upgrade will come through (as the Biz upgrades were never available at time of booking on AA), but I will not take that risk (as flying longhaul in coach I find physically painful). I had 4 or 6 SWUs on AA expire last year, and the others I gave away.
CO could be a better program, except that the CO hubs are a 2+ hour ERJ flight away for me. I have flown them in the past and found the product OK, but upgrades are supposedly ever harder to get than at DL.
I flew UA in discounted J (still a few $K) on a 777 and found out why it was so discounted. Upgraded the second of the longhaul legs to F for ~$600 cash at check-in and was not impressed.
#118
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
5Khours,
I am 100% flying in BE on M+ and I fares on Delta, but I don't mind paying $3K for the ticket. I have the option as an AA EXP to fly on a cheap ticket and trust to luck that the upgrade will come through (as the Biz upgrades were never available at time of booking on AA), but I will not take that risk (as flying longhaul in coach I find physically painful). I had 4 or 6 SWUs on AA expire last year, and the others I gave away.
I am 100% flying in BE on M+ and I fares on Delta, but I don't mind paying $3K for the ticket. I have the option as an AA EXP to fly on a cheap ticket and trust to luck that the upgrade will come through (as the Biz upgrades were never available at time of booking on AA), but I will not take that risk (as flying longhaul in coach I find physically painful). I had 4 or 6 SWUs on AA expire last year, and the others I gave away.
I flew UA in discounted J (still a few $K) on a 777 and found out why it was so discounted. Upgraded the second of the longhaul legs to F for ~$600 cash at check-in and was not impressed.
#119
Join Date: Dec 2007
Location: FL
Programs: DL PM MM
Posts: 34
lucky
Sept 2009 I flew ATL-CDG on AF(DL) and asked DL GA if upgrades were available. She politely told me AF rarely honors DL elite status...they didn't. On the return in T on DL, I didn't even bother asking...as I boarded, out popped seat 1C! My lucky day! As an aside, due to the short turn around (<1 hour), DL had a rep in a van meet the 6 or so of us on the inbound flight from ATH and hustle us through all the red tape and security at CDG - just keep smiling at the nice officers she said - it was amazing and we would not have made it otherwise. I knew from FT that less than an hour in CDG to connect is tough, even when on the same airline, so was grateful DL went the extra mile!
#120
Join Date: Jun 2005
Location: Gone to Carolina in my mind
Programs: AA ExpMM, DL 2MM, IHG Spire/RA
Posts: 1,986
So to confirm you get upgraded 100% of the time and are not buying any Z fares on DL? How long in advance do you need to book in order to be able to get the UGs? I agree that coach is painful.... I just have a hard time justifying the extra $15 to $20k a year to avoid the upgrade lottery especially since I failed on the upgrade only once in the last year.
If you feel that the price difference is worth the risk for you, then that is your option. I will cancel my travel before I will fly again in coach on a longhaul flight, regardless of carrier.
The UA old J is crap, a ton worse than the old Delta BizE. The old UA F is pretty crappy too. I haven't bothered to fly UA since on longhaul.